RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,037 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,037 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HI All i have been a member of RAC for 40 years the service has always been great and polite and claims were assessed on good basis, however recent events made us put in a claim and following the manner in which we were presented with from RAC was appalling. The claim became an interrogation they short paid us for the amount of value for the items, the interpretation from a third party was incorrect and when questioned then came the interrogation, two excess fees were paid RAC took the second by mistake not assessing that it had already been paid onsite to the builder which RAC requests, now to recover RAC wants us to follow up and get money back from the builder?? really bad service if you call it that, client to RAC but who does all the running around and RAC seem to have no issues when taking out the fees or increasing them . shop around that is now what I am doing as they all cant be this bad, surely”

Helpful Report

Posted 2 years ago

“3 times RAC has let me down. Two occasions I broke down on the motorway and took over 4 hours to get to me. Today I broke down, called half 10 in the morning and gave an eta of 1.30pm, I had to collect my child from school and said they would do the best they can. I received a phone call 19.44pm to say they were on the way to me. I have no words no more for the RAC”

Helpful Report

Posted 2 years ago

“Awful Company”

Helpful Report

Posted 2 years ago

“9January I had a breakdown on my car in… 9January I had a breakdown on my car in Lichfield..I didn’t had a recovery in my insurance so I try to become a member of RAC .. I ring them and on the same day I become a member ..I said my car had a problem on the gear box I need to bring the car from Lichfield to Coventry they said on the phone no problem just pay £165 and RAC will sorted..Ok no problem and I payed the £165 and then when the patrol guy turn up he said that I had to pay the extra miles lol will cost me £280 just to bring the car from Lichfield to Coventry..I said no I ring again to RAC and I said to cancel the membership straight away and to give me back my £165 and the guy on the phone agreed with me and he said after 5 working days the money will be on my account..I payed £120 to a private garage to bring the car and myself at home ..Today it’s 27/01/2023 and I still waiting for my refund ..I ring them a few times and on the phone everytime I ask for my refund they start being rude and annoying with me on the phone saying that I have to wait 20 working days for the investigation ..Investigation of what?? I payed £165 for a service that i didn’t use ..Why all this time to give me back mine money .Just listen the phone call recorded and listen the guy saying that I will be refund ...I feel I had been scammed.RAC they had been horrible to me ..It’s a shame …Nobody cares about me..I don’t recommend to anyone this company, all they want it’s money nothing else ..”

Helpful Report

Posted 2 years ago

“Bought a new car, got given a code for 1 year free breakdown cover, signed up no problem, now I’m being charged with no explanation?”

Helpful Report

Posted 2 years ago

“awful service, i've been calling since Monday and no one seems to know how to send out help. everytime I call they say they're actioning it and hours go by, lie after lie, i call back to be told that it's not been actioned. on hold again for the 6th time today. car broke down 4 days ago. it's more traumatic having to deal with RAC than when I initially broke down and was told I'd be left stranded in my car for 13 hours, until 5am in the freezing cold (police had to move my car eventually after already freezing in the cold car for over 3 hours, RAC initially told me 90 mins wait time)”

Helpful Report

Posted 2 years ago

“There mechanics are lying rats”

Helpful Report

Posted 2 years ago

“25th January 2023 .. location West Yorkshire. Commercial vehicle recovery. Reported recovery at 6:28 advised recovery will be 270 mins. Full description of vehicle and faults provided to RAC, and having waited roadside in cold conditions, after several text messages, and confirmation phone call the RAC would be on route , 7 hours later in the cold and wet, no recovery vehicle arrived and an customer service phone call advising no recovery available. Leaving me stranded disheartened and beyond tired having waited 7 ( SEVEN HOURS !!!!! ) been told no forward travel provided to me no recovery and above all no solution to recover the vehicle today or within the next 2/3hours . This has caused immense distress to myself and concerned friends and family being left stranded and mislead, My vehicle left roadside with my valuable inside. No consideration from RAC regarding how this effects my BUSINESS and the customers I will be letting down, because RAC misguided promises and pledges. I will be seeking consequential loses as this is an RAC business account, I will not be advertising RAC business to any of my suppliers, customers and logistic business within my networks.”

Helpful Report

Posted 2 years ago

“I wish I could have given them - starts, the worse service on Earth! After waiting for 6 hrs in the middle of nowhere they asked me to go home and come back tomorrow!!! My car broke down and they told me they will pick me up and now they said no, it not possible it has to be tomorrow and I have to go home!!!!! They first told me to wait 20 mins then 40 mins and so on after 6hrs refused to Pick me up because the garage I want to take it is closed!! I cannot leave my car in the middle of nowhere and I’m in the road unsafe, they just don’t care. Never again using these people”

Helpful Report

Posted 2 years ago

“We have two punctures after hitting someone on the road. RAC says they won't help as the breakdown wasn't 'mechanical' in nature! That is NOT what they say on their website where they say they will come to your assistance if you have a puncture. Unbelievable!”

Helpful Report

Posted 2 years ago

“Pathetic would give minus stars if possible do your bet to use ANYONE ELSE the original call handler was the most rude and unhelpful person I have ever spoken to then had the stupid procedure of patrol man didn’t have a clue and then attempt to take me to a garage 120 mile from home the worst service I have ever received by far ever all that and a 6 and half hour wait for the privilege. Please avoid the RAC”

Helpful Report

Posted 2 years ago

“Service has disappeared and customer service is non existent”

Helpful Report

Posted 2 years ago

“Called RAC at 14.26. Operator was unfriendly, not what you need when you are in a stressful situation, transpired she wasn’t even efficient. I advised that my car had possibly blown the turbo & that it needed to be towed to a garage 4 miles away, as unable to start it. I had grandchildren with me, so got back to my daughters but car was left on a remote business park, more farm than business park, no lights, no houses. I was advised that help would arrive but could be up to four and a half hours in arriving. Don’t call, we’ll update you. I called at 19.30 hours & was told that they would be out the following day!! What sort of service is this?? I could have been sat in the dark for hours, in a remote place- waiting. Not impressed”

Helpful Report

Posted 2 years ago

“useless service and rude operators. They do not have enough resources and the use incompetent contractors. I had a simple issue with a tyre puncture but they were not able to deal with it. Avoid at all costs”

Helpful Report

Posted 2 years ago

“Phoned RAC to be told 5 1/2 wait 6 ye old in car , below 1degree temp , then to receive text going to be a further 60 min wait , which would take it to 1030 pm as it goes canceld them to come , use your own discretion whether it’s a good service 😡”

Helpful Report

Posted 2 years ago

“Just don't bother with this company.. a complete let down, wait in all day being given non stop times of arrival only for no one to even turn up at all.. not even kept informed of anything and have to keep ringing up for updates.. rubbish company”

Helpful Report

Posted 2 years ago

“Lone mother, 3 year old son. Blowout tyre 8pm. Consistently inaccurate timescales quoted. Dark, cold, early January. 11pm finally told recovery would arrive in 3 hours. Gave up. Abandoned vehicle. Tried to alert RAC. Number unavailable. Googled main number and left two phones ringing, one with option 1, other with option 2. 26 minutes later phone answered, finally. Vehicle recovered 12 hours later with instructions to return to home address. What use is that? Undriveable with only 3 tyres! NEVER, EVER depend on this company.”

Helpful Report

Posted 2 years ago

“Clutch went, reported at 13.10 got recovered 18.56 ………such a poor service”

Helpful Report

Posted 2 years ago

“Booked my car for recovery on 11-01-2023 by RAC but didn't turn up. Called them 8 to 10 times, everything, they gave me different times of the day for recovery but not turned up. Whole day wasted. On 12-01-2023 @1430, RAC recovery arrived and took my car to their storage south Mimms services M25 instead of my mechnic in Romford. RAC said that driver couldn't drive to Romford because of driving hours so we will try to assign to another RAC recovery from south Mimms to Romford on same day but not. Today, on 13-01-2023, my mechnic still waiting the car to be deliveted yet. Almost 50 hours have been gone but my broken down car still not to deliver to my destination. How disgusting, poor and shameful services RAC providing to their customers. They charged us in advance and forget them when we need. If you want to buy stress, disappointment and depression, mental ailment, do business with RAC. Thanks”

Helpful Report

Posted 2 years ago

“I was stranded whilst driving my work van, (this is covered by RAC) there was lack of communication from your side, to cut a long story short, I was stranded from 12.39pm until gone 1am”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 3,037 reviews