RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BUYER BEWARE. Do NOT purchase breakdown cover from the RAC. I have been a member of the RAC for 53 years and can honestly say that when using their services on probably no more than 8 occasions over the years they have provided an acceptable service. I can't remember waiting more than an hour or more and so continued to buy my annual breakdown cover. Since the early years when my vehicles were not as reliable I have been lucky enough to own newer and more reliable cars and therefore not needed their services for many years now. Unfortunately when driving my classic car it broke down and so I had to call upon the services of the RAC. That's when I have realised that the RAC are not fit for purpose. I was given an eta of 2 hours which came and went. I called them to be advised that it would be a further 2 hours. By this time it was dark and I was freezing cold. After explaining that I was 72 years old and had broken down in a dangerous place I was put as a vulnerable case but the eta couldn't be changed and kept using covid as an excuse as to why I would have to wait. After that 2 hours had come and gone I rang again to be told that my new eta was another 2 hours away. I had already waited for nearly 6 hours and so decided to make my own arrangements to get home. Making a formal complaint the next day I eventually received an email apologising for their failure but still blaming everything on the effect of Covid. The bottom line is after all my years of paying for a service that I hadn't needed to use the time when I really needed their help it was non existence. To me the RAC is a business NOT fit for purpose. I certainly won't be renewing my membership ever again.”

Helpful Report

Posted 3 years ago

“RAC CAR WARRANTY , not worth what it's printed on , tried to cancel ,spoke to a lady who insisted SHE was the expert on the matter! , she didn't know Diddley ,very rude obnoxious woman. Then spoke to a much more understanding lady from Bristol who sorted it out , without any problems . What is the matter with people in this day and age? , The consumer does not like being mis sold useless , promises , commitments to help you out , when you need it most, at exorbitant amounts of money, DO NOT PURCHASE RAC WARRANTY .”

Helpful Report

Posted 3 years ago

“As again let down by RAC , just renewed our company policy and they have left our engineers stranded , hopefully not for 6 hrs like last month , Just say you can’t get there we can make other arrangements , instead of waiting till 3am again , I certainly wouldn’t recommend RAC , unless you Love standing at the road in hope !!”

Helpful Report

Posted 3 years ago

“Avoid at all costs Avoid at all costs. Join the AA Last Friday I broke down at 11:07am. I called the RAC and reported the break down. 12:04pm I was called back and advised the vehicle would need a full recovery and a patrol was no good. That was perfect planning and spot on. I was asked where did I want to be recovered to. I specified a postcode. I was told that I only had a 10mile tow. (This is in dispute and the level of cover is not what I was after.) I was told for an additional 4.75 miles I would need to pay a top up of £100. When I questioned the lady on the phone about this I was told the following. Even if the level of cover is not correct its tough luck today as no matter what I did about my membership, I'd still have to pay the £100. The lady then cut the call. Given that it could have been a poor phone signal I called back. The lady I then spoke to was very helpful and kind. She informed me that there was no job and the recovery had been cancelled. After a few mins and further questions and details I was told that the recovery had been reinstated but that a patrol would be sent to assess my vehicle. By 1pm I'd heard nothing so I called back for an update only to be told that the recovery had been cancelled at 12:04pm because I'd apparently refused to pay £100. (Which wasn't true) eventually by 1.58pm after parting with £100 I was told that help was on the way and the recovery would be with me by 4:45pm. (Please note I reported the break down at 11:07am. I recieved a phone call from westbourne recovery asking where I was located. I asked when they would arrive. I was told they couldn't give me a time as they were very busy. This was frustrating. I called back the RAC and while on the phone the lady said the recovery had been put back untill 7pm. The special intervention team got involved. They authorised a cab for my wife which cost £42. They also authorised up to £150 for me to find my own recovery. While this was arranged the recovery time was delayed untill 9pm. (Please not again recovery reported at 11:07am.) I've eventually got back to where I needed to go £292 out of pocket. £100 taken under similar circumstances to extortion to the RAC. £42 to a cab company to get my poor wife home. £150 for my own recovery. I've now been told it's up to 21 days to even get a response from the RAC. I've emailed and asked for updates. Nothing. Eventually after various public Facebook posts they responded. They seem to think the service was acceptable and they were doing me a favour giving me my money back. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Waited 4hours 45 minutes recently. Luckily we were at our hotel at the time.Once the driver arrived found him to be very good.”

Helpful Report

Posted 3 years ago

“Last night left stranded in the dark with a six year old child. Explained about the child gave the location. Waited hour half mechanic had wrong location. Waited another hour and a half. Ridiculous!!!”

Helpful Report

Posted 3 years ago

“Total waste of time. Dont use RAC for breakdown or warranty, absolute waste of time”

Helpful Report

Posted 3 years ago

“Absolute joke if I could of gave them a zero I would brokedown at 9 o clock this morning to be told someone would be with me in three hours but nobody showed up then had to phone them around 13:00 to be told there will be a truck out to recover me home but its was still no show after another hour which now made it 14:00 got a call of a lady from enterprise to say its been passed to a sub contractor she was really helpful organised onward travel for myself and said I wouldn't have to pay a penny got a taxi 15 mile away from my van to get to europcar then to be told I need to pay a deposit which it is now 16:55 after calling rac back and been on hold for 38 minutes to be then told nothing there can do so had to pay to get myself home minus my van which I live 280 mile away absolute joke now 21:00 and finally homebound”

Helpful Report

Posted 3 years ago

“Absolutely Disgusting and dishonest company. avoid at all cost. YOU HAVE BEEN WARNED”

Helpful Report

Posted 3 years ago

“RAC is an absolute joke. I don’t know what I’m paying for. 2 times I’ve needed them and both times 4+ hours wait and only option is to toe when all I needed was a battery I didn’t even end up using RAC. DONT use them in changing my insurance company right now.”

Helpful Report

Posted 3 years ago

“Worst experience ever… 4 hour wait in freezing temperature, blocking a main road.. was told 3 hours by the team.”

Helpful Report

Posted 3 years ago

“Took almost 16 hours to recover my car and passenger from London to Huddersfield. Constantly dumped at services and industrial estates by numerous contractors. Nobody speaks to anybody, nobody cares how long you've been left waiting. Your just dumped at services and industrial estate, waiting hours at a time for the next truck, because nobody at RAC has thought to tell the next contractor. At one point after 10 hours, a lady at the RAC suggested I call someone to come pick us up, whilst being 160 miles from home?! Isn't that what I pay you for? Is that not the service your supposed to be providing? How they continue to operate is beyond me. They need to realise they are recovering people, not just vehicles. Abysmal. Avoid them at all costs.”

Helpful Report

Posted 3 years ago

“2 hours wait and told another hour possibly , just not good enough, at one time you could trust the RAC but those days have gone”

Helpful Report

Posted 3 years ago

“Absolute dog bed service. Look elsewhere”

Helpful Report

Posted 3 years ago

“Boyfriend stuck on busy roundabout for over 6hrs. Customer service keep changing what they tell him then deny what was said. Patrol guy not interested in diagnosing fault as he was due to finish in hour. Recovery home being sent from contractor to another. Being told he could be further few hours before moved. Also patrol said was on minor road not actual roundabout. No facilities nearby due to location and its below freezing. Disinterest from rac. Total lack of customer care”

Helpful Report

Posted 3 years ago

“I called out the RAC 11 months ago for a flat battery, they said they couldn’t give me a jump start but will replace the battery at a cost of £185 , I had no option to except but they said it’s got a five yr warranty which I thought was a bonus point, but the last couple of days my car has refused to start and needed a jump start, so I drove home last night and I called out a engineer this morning , he said test shows my battery has failed but it hasn’t failed enough to replace it, I was only getting 12% charge but if it’s over 11% they won’t change it under warranty, what a joke ,I’ve been passed from one department to another and back again without any success , don’t join the RAC”

Helpful Report

Posted 3 years ago

“Almost had a crash this morning when one of their vehicles decided to pull of the pavement towing a vehicle without waiting for a gap in the traffic. Just my vehicle and one in front. Luckily driving at 30mph and just enough distance to stop when the guy in front had to slam on. Disgusting. looking for an online form to make a complaint as I could identify the location, road and time quite specifically, but not a chance with their web 'help' pages.”

Helpful Report

Posted 3 years ago

“My pensioner husband has been left 8 hours at the services with an undrivable car.”

Helpful Report

Posted 3 years ago

“Purchased the RAC warranty. Turns out its a worthless bit of paper that cost me £600 and won't pay out when the time comes to actually claim on it. Never had this issue with AA. Will never purchase an RAC product warranty or breakdown cover again!!”

Helpful Report

Posted 3 years ago

“Called today. 75 miles from home. Was told 3 to 4 hour wait. I ended up paying a local garage to get my car started. Last time I called RAC for a breakdown was in 2007. Waited over 5 hours from midnight before a friend came and rescued me. We had two young children in the car today and little way of keeping warm. I don't know how these manage to win awards. Twice I've need them and twice they've failed me. I'll be going elsewhere with my money from now on.”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 3,058 reviews