RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,077 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,077 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely abysmal service every time. Been waiting nearly 24 hours for supposed tow to a garage, am a grandmother, dumped halfway on route at a service station and they have had 20 hours to organise this connection! Answer machine on phone is a ridiculous affair too. Does NOT deliver the service as advertised, despite the mechanics efforts, they are thoroughly let down by the lack of 'organisation'.”

Helpful Report

Posted 3 years ago

“2 massive issues ref worst service; 1. I waited 2 nights for rescue as no patrols in a city centre! 2nd day/night 9.5 hours!! Didn't offer me a tow to RAC garage so I had choose my own & in morning the garage couldn't help so I was stuck! They phoned every 2 hours to ask the same Qs about what was wrong! I'm not a mechanic and do you not make notes of my report?! 2. They just took £158 from my account today for auto renewal!! I did not agree I would never go with them again and they won't refund me full amount due to cancellation charges! SCAM !!!!”

Helpful Report

Posted 3 years ago

“Been waiting for 3 hours only to find out they send recovery vehicle to the wrong location. This is after I sent them my location, twice. They initially told me I’d be on my way in 45 minutes. Joke of a company”

Helpful Report

Posted 3 years ago

“Waited 6hrs yesterday for a pickup truck, RAC didn’t update me on what was happening, they cut you off if you try and call them. When the third party pickup truck eventually arrived, the driver said 6hrs wasn’t that bad! I will be cancelling the RAC today and going back to the AA”

Helpful Report

Posted 3 years ago

“Why don't you answer breakdown call”

Helpful Report

Posted 3 years ago

“My 82 year old father in law broke down, after a somewhat frustrating telephone call speaking to a machine he finally got through, was told 2 hours. Now 5 hours on, not been in touch and still waiting on s roadside in the freezing cold. We will defo be cancelling RAC. I’d highly recommend people go elsewhere 🤬”

Helpful Report

Posted 3 years ago

“Following a car breakdown in January do you think it reasonable to wait for 4 hours for someone to turn up ? For it to take 6 days to return your car to your home town/garage ? For it to take 2 months to refund your expenses ? I don't ! Suggest you look elsewhere for cover.”

Helpful Report

Posted 3 years ago

“Shocking. Recovery vehicle turned up but couldn't fix issue (not an issue) so had to arrange Recovery. Couldn't do it himself because his tow was broken. Had to wait 3 hours longer for another vehicle to turn up in the freezing cold with a dog in the vehicle. Very unimpressed.”

Helpful Report

Posted 3 years ago

“At 1pm on Thursday my car broke down on our way home from Liverpool. We broke down two hours away from home but I wasn't worried as we pay for RAC and have our car insurance with RAC too as have always thought of it as a company I could trust. I was left on the side of the motorway for three hours with my 17 year old daughter. After several phone calls we were eventually towed to the nearest services to meet the driver who would rescue us as far as he could before his driver hours ran out. He dropped us to Strensham services (an hour and a half away from home) at just after 7pm. He had told the RAC what time we would be there so that the link recovery could meet us there. After several phone calls (from me, I have had no phone calls from RAC apart from the initial two calls when we were on the side of the road, and the phone call I will go on to explain about in a bit) it was finally decided after midnight to send us home by taxi and our car would follow on. My daughter and I were left at this services for hours and after all the shops (apart from one) had closed. We were cold and alone! We finally arrived home by taxi just after 2am. I then phoned yesterday to try and find out when my car would be delivered, no real answer. It is now 9:35pm on Saturday (we broke down at 1pm on Thursday!) and I still do not have my car back. I tried RAC again earlier (again, no contact at all from RAC about what is going on, all coming from me phoning each time!) and they seemed to think it would be here between 8 and 9pm tonight. Still not here so I am going to have to phone AGAIN! They left two woman stranded for many hours while my husband who had a pacemaker fitted less than two weeks ago and my other daughter were at home worried about us. I have chronic pain and arthritis which means I can't be cold for for long periods of time. Being left in a car in the cold (snow and ice on Thursday) has really not helped at all. I honestly can't believe what we have been put through. I have been emotional ever since and still the nightmare is not over as I still don't actually have my car back! Extremely disappointed in a company I thought were reliable. I completely understand we have been in strange times during the pandemic a day lack of drivers in this country, but lack of communication from this company cannot be excused at all! And if they are struggling to provide a service, stop taking people's money! Extremely disappointed.”

Helpful Report

Posted 3 years ago

“6 hours after being told I was priority being in a dangerous location and assistance would come in 40 minutes I am still waiting ! Just texts and tel calls back and forth giving numerous excuses ! It’s freezing cold but that matters not though I have to wait outside the car !”

Helpful Report

Posted 3 years ago

“Absolutely terrible service, you don’t even speak to a human being anymore to report an incident, you are just sent a link to report online, and I was told after submitting mine that it would be a 4 hour 30 minute wait, alone on a back road at night in the middle of February in the freezing cold. Told you’ll be sent ‘regular text updates’ which just say they’re ‘on the case’ and not to call them with no actual indication of time. I did call anyway and after being on hold for 30 minutes spoke to someone. By this point a random passer by had stopped and offered to change my tyre (after popping it going down a pot hole) so I luckily only ended up being stranded for about an hour - no thanks to the RAC. They’re pre recorded message on their phone line is that they’re ‘extremely busy this summer’ … IT’S FEBRUARY!!! Shocking”

Helpful Report

Posted 3 years ago

“Waited over 6 hours last night to be told it could be another 2 hours waiting time, which would have brought it to 2am… had to leave the car and get a taxi home, ring them this morning to arrange meeting at my car to be told it could be another 6 hours, even though last night they told me I would be prioritised…. Once they have towed me to a garage today I will be cancelling my breakdown with these people…. On every alert message they were using the excuse of the pandemic…. Which has long gone now!!!”

Helpful Report

Posted 3 years ago

“4 hours in a freezing cold car, flat battery (that's all, 2 minute job). Text updates every 30 minutes to say "we're busy, we'll keep you updated". Phoned them after the 7th or 8th noncommittal text to be told "we're really busy, no idea when someone will get there". Took my battery off, taxi home, battery on charge and I'll get a taxi back tomorrow to put it back on. Last time I ever give the rac any money for their substandard not fit for purpose "service". AVOID”

Helpful Report

Posted 3 years ago

“Worst of the worst! Had to wait 3.5 in the cold to be told the exact same thing over and over , no one arrived and i had to pay 135£ for external help to assist me with the punctured tyre in the middle of the road!!! I do not reccomend!!!”

Helpful Report

Posted 3 years ago

“Absolutely SHOCKING 3.5 hours later and still waiting!!!!!”

Helpful Report

Posted 3 years ago

“Appalling, just a constant stream of lies about when the mechanic would arrive. Told 5 different times through the day. Total wait time 9 hours. As a biker I had no shelter and it was in winter so nearly hypothermic by time they showed up. Arranged to tow it the next day from home and no one arrived, no notification of why when or anything. Absolutely avoid at all costs.”

Helpful Report

Posted 3 years ago

“5 hours to arrive in the centre of Swindon and then another 15hours to arrange recovery from a partner garage around 150miles away. Great staff but zero resources. Totally useless, they just feed you inaccurate text messages.”

Helpful Report

Posted 3 years ago

“AVOID RAC I'm now leaving the rac due to poor service. I broke down in my own work van in Southampton AT 6PM needed to get back home to Gloucestershire, got picked up by an independent company thro the rac but the lorry that picked me up was running out of hrs, so there for dumped me in a service station in Newbury, still 1hr and 20mins from home. Another company rac got in to pick me up didn't pick me up from the services until 3am altho I pay the max for rac cover, tried to ring rac but they are now closed due to being after 7pm,there for I was stranded in a service car park. Then finally got home by 5am Very bad and very poor. Avoid goin with rac.”

Helpful Report

Posted 3 years ago

“They give you breakdown times of 5 hours. Dodge then like the plague”

Helpful Report

Posted 3 years ago

“C Hassan Avoid RAC full of lies mentions 45 minutes after that very busy then 180min Call them at 14:32 till 22:00 no response no message no contact but only wait very nice paying them premium service and getting big f... waste of money but with me this is not first time because first time I waited full night but then they apologize and give me some discount so I was wrong so please don’t waste your money RAC is gone deep down finish”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 3,077 reviews