RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,038 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company. Been with them for over a year. No renewal documents sent but £140 deducted from my account. Tried to cancel the policy but they refused saying I was 3 days outside of the cancellation period so I loose all my money. I tried to complain but basically told tough luck they don't care.”

Helpful Report

Posted 8 years ago

“DO NOT BUY! RAC don't even administer the warranty. There are soooo many exclusions. Paid £750 for a three year warranty yet still had pay £2000 for repairs that most other extended warranty providers would have covered. DON'T THROW YOUR MONEY AWAY!”

Helpful Report

Posted 8 years ago

“A week later....And the care team that I received a formal answer did nothing.Charged £25 for missed payments.STAY AWAY as they are a total RIP OFF. Cant wait to finish with them,I would cancel today if not for that £55 cancellation fee!!!!”

Helpful Report

Posted 8 years ago

“Call out at 2.30pm. Subcontracted out to "Friendly" and we are still waiting for a driver to attend at 9pm, new estimated time of arrival 9.30pm, 7 hours later! I am still doubtful this target time will be fulfilled and still have a 3 hour journey home. RAC need to stop using this sub contractor who's service is appalling and having spoken to their service team they are also very rude!”

Helpful Report

Posted 8 years ago

“We took out RAC policy for our daughter who is 19 years old and thought it would be a good safety net should she break down. She had a flat tyre this evening at 10pm and called the RAC who said they would be with her within the hour.....She told them she was 19 and could they come any quicker as she felt vulnerable in an unsafe part of Leeds, not being near a centre or near any shops. They put her on priority and said someone would be there soon.....an hour later, still no one.....1 and half hours,....no one turned up, but after calling numerous times to ask, was told someone would be 10 mins, and someone did call her and said he was on the way, but still no one turned up. In despair, i ( her mum, stuck at home) called the police to see if they could help? if she could drive the car home with a flat tyre. They made a record of the enquiry and finally after a whopping 2 hours and 45 mins someone came to fix the tyre at 1am. What a great service RAC, you really know how to put your customers first, such a global and massive company cant even find an engineer for a young girl stranded alone in a car. You should be ashamed of your excellent name because this really was rubbish service!!!!”

Helpful Report

Posted 8 years ago

“My husband waited for 3.5 hrs last night for tow truck- still not arrived when he had to leave the car!! Initially was promised someone would be with him in 70 mins. Over 2 hrs later no one had attended and no updates. He was constantly on the phone trying to find out what was going on. At 10pm I had to drive 45 mins in wet to collect him and he has had to leave the car. The only response from RAC was that it has been a busy night. Appalling service.”

Helpful Report

Posted 8 years ago

“Tried to cancel my breakdown cover after a year after realising they had deducted the premium automatically from my account, which apparently it stipulates when you take out the policy, however I did not remember this, unsurprisingly, as it was a year ago. By default if they don't here from you regarding renewal they will automatically take the money from your account and renew, as opposed to the cover lapsing, therefore if you change email address or home address depending on how you took out the cover initially you won't know it is coming from your account. Won't be using RAC again as I am struggling now to get the money back and the cover is now on a car which I no longer own, grr.”

Helpful Report

Posted 8 years ago

“Worst ever breakdown Servise, can't communicate with each other. Nearly 2 hours of broken down on motorway in freezing cold, still waiting”

Helpful Report

Posted 8 years ago

“Worst breakdown experience ever! I went on holiday in Europe and got a breakdown cover policy with RAC with the promise that if I broke down my car would be towed to a garage and accommodation would be provided if an overnight stay was required. What happened was that I broke down my car was taken after many hours of waiting and the company made me wait hours on end with the promise that a hotel would be found very soon. In the end I had to find my own accommodation without any form of transport being given. On this particular trip I broke down twice and the same thing happened both times. The nightmare came with the reimbursement, after calling for the breakdown I was told that there would be a reimbursement given to me for the overnight stay and a contribution to the labour cost of fixing the car. Instead what happened when I got back was that they told me that because the car took more than 1 day to fix they would not contribute anything to the labour costs and because I did not stay in a hotel that they would not reimburse my overnight stay either. So the company did not find me anywhere to stay or contribute to the cost of the breakdown which where the whole reason I got the policy to begin with. Which brings me to ask what was the point of insuring myself against such a heavy cost of breaking down since all I got from RAC was one towing pickup which probably would not have cost me that much more than the policy did?”

Helpful Report

Posted 8 years ago

“My audi a6 went for its service and the garage found that the oil inter cooler was leaking so I rang the rac and eventually they came for it Tuesday morning and by Thursday night not a spanner had touched it lots more to add long story but trust me go with the AA”

Helpful Report

Posted 8 years ago

“Rac Is the worst must unprofessional money grabbing company I have ever dealt with ever. My car brokers down at my home address so had to pay £25 to upgrade home start then they sent a man with a jump pack to fix a fuel issue bthen wanted£110 to take my car to a garagec £16 miles away leaving me now choice but to to it with my wife and this went badly wrong and we could have caused a very serious accident on a 70 mph a road then we called the rac again and explained what had happened and that we needed recovering the rest of the way but as it was 1 mile over the 10 mile max they wanted £7 for the final mile but I had no means of payment to hand so they happily left us stranded by a main road at 12.30 at night with our children at home .I will never ever give this firm 1 more penny and will make sure as many people as possible know how ruthless uncaring and money grabbing they are. They tried to hold me to ransome and endangered our life's for £7 I am absolutely shocked by their abysmal service”

Helpful Report

Posted 8 years ago

“Your review Already waited 90 minutes for them to arrive, I explained to the guy on the phone I'm not with the car and would they call in advance. He said yes they will call 20 minutes before hand. No call, or missed call or answerphone message now have to wait another hour really very unhappy with this poor service especially as a new member. It was only when I called to ask where they were did I find they had been and gone onto the next job the call centre should improve their service and do and efficient job, well below standard can't even carry out a simple task. Information obviously wasn't passed to the driver wasted half a day already waiting !!”

Helpful Report

Posted 8 years ago

“This review is based on the call centre near Carlisle and not based on the drivers that are sent out. (The drivers do a great job) So I had injured myself whilst coming down a mountain which required me getting airlifted to A&E and being induced with some drugs morphine to be exact. I had called RAC to ask if they could tow my car back to Manchester and they said yes if we could send the hospital report and the doctors note saying I am unable to drive... I did that via fax. Once I got the car to a reasonable location with single thanks to a friends help they told me they hadn't go the fax. I had been back and forth trying to get it faxed and no look and RAC Manager didn't ring me back on request, nor did they send a driver to look at the document in person. 3 long hours waiting they pretty much did nothing and caused me to drive back myself whilst on drugs and they still think there was no reason for them to send a van to tow my car. I feel no care was taken for the customer's health but they were happy for me to go round in circles with their silly fax machine or email where there is no data connection. Poor service and shocking customer service!”

Helpful Report

Posted 9 years ago

“Absolute joke,rang in break down at 17.00,told it would be upnto 3 hrs for assistances we had children they said they would ring 20 mins before mechanic came..so we took them into supermarket for food Was subcontracted to tears(who don't do a phone call)so he turned up,and duly sodded off. Happened to flag down a tears vehichle by chance,guy told me that they had all been sent to long distance jobs anyway and he was on his way home so he would have a go as their was no one else anywhere close shove your membership up your @#£*”

Helpful Report

Posted 9 years ago

“What an appalling service! Having been with RAC for years I had my renewal quote that was nearly double the previous year even though I had not called them out. After ringing and speaking to a very nice Lady I thought it was all sorted and I was happy to continue using them. New policy details arrive, all fine except I pay monthly and the paper work showed 1 payment not monthly direct debit. After being passed around to 4 different people I speak to another Lady who assures me No its definitely X amount each month I ask for it in writing. This confirmation did not arrive before payment date and low and behold the whole amount came out of my account!! Rang RAC as soon as I noticed to yet again be passed from pillar to post then after nearly an hour on the phone they arrange a refund but have to set up a new policy in order to get all my money back in one go. I was happy to do this but.....another 30 mins later and they cant set it up saying my card details are being declined. So I ring my bank ( Another long call due to them being busy) Everything is fine with my card no blocks on account. RAC call back another 15mins and still can not set up the policy unless I use someone elses account. Now that would not be an issue if I didnt mind someone else knowing my business or IF there was someone else in my household who could pay over the phone. So that was that, Oh they could call their IT team but that would mean more time on hold and probably be the same outcome as they dont seem to know what they are doing. I am now looking for a different company to get my breakdown cover from as CAN NOT TRUST RAC to do what they say. Definitely wouldn not recommend to my worst enemy.”

Helpful Report

Posted 9 years ago

“RAC - Key Lost Please note that NOT all RAC services included within your package are actually provided. It did happen with me when I lost my remote key for Vauxhall Corsa during afternoon walk in our neighbourhood in Colchester and unfortunately I did not have any spare copy for this key. Following this incident, I immediately phoned the RAC service and requested them to provide a new key. For my biggest surprise, they had turned my request down based on if I don't have an "RAC Orange key tag, along with Membership number", then I am not eligible to claim for this service. This was the most absurd excuse I ever heard in my whole life and I was so frustrated that I ought to cancel their Direct-Debit with immediate effect, after four consecutive years with RAC (my membership No.: 200110001923843, monthly payment: £10.20). However, I managed to find an alternative key-supplier to make a new key and did cost me (£130). For sincerity, RAC helped me twice when the battery of my car was dead and they revive it and when one of the tyres was flatted and they pumped it with some air. This is just to notify everyone that not everything mentioned in your contract with a recovery company is truly going to be serviced; as when it comes to the high-cost service, some recovery companies will try to evade it. Please be vigilant. Kind regards, Noah”

Helpful Report

Posted 9 years ago

“I was paying just over £27 a month and asked to put business class on my insurance and now have to pay over £40 a month ???? I am a carer and on minimum wage and only drive to and from my place of work and you have nearly doubled my premiums. I saw your advert saying RAC EVERYBODY NEEDS A HERO ?? Not knowing RAC stands for Rip A Carer off. I will be looking elsewhere now I think.”

Helpful Report

Posted 9 years ago

“My policy is expiring in July so I called them in April just to make it clear I dont want to auto renew. My conversation with RAC rep went like this - I dont want the renew to automatically kick in, can you tick the box on your system and send me confirmation email please. - OK but we have to charge you 4.16 for this - WHAT?! I am simply informing you that I will not be signing the new contract... - Yes but there was big sign on the website when you signed up and now you must pay... - Can I get confirmation email that there is no auto-renew and also showing this payment? - Of course! - Ok , charge my c.card and send me email. I received email notification stating that my documents were updated on RAC portal so I logged on to see what basically is an invoice document for £4.16 stating that: 'You have selected to pay for your cover by automatic yearly renewal by credit card' I got pretty angry at that time! Called them immediately demanding explanation - got assurance there will be no auto-renew. Today (11/06/2016) they sent an email: 'We're pleased to provide your renewal documents for continued cover and service. We've stored them securely and you can now view them online.' WHAAATTT! You inform me that you are going to take almost £200 in July for a service I already told you I dont require?! Called them again, their rep stated that what I received in the first time was a price quote not invoice! Well, I dont think it was a price quote because I can see this on my bank statement - no reply to that. Then he confirmed to make sure I dont have auto-renewal and paraphrased - sth sth ... and I am cancelling your policy! WHAT?! I didnt ask you to cancel my policy! I want the policy to run out and I dont want to auto sign to the new one! Can you send me confirmation email please? You will get confirmation email in 48 hr. Lets see.”

Helpful Report

Posted 9 years ago

“I switched from Audi break down cover to rac ... Emphasised how I was a widow and needed to be assured it was like for like with Audi however tyre went and called breakdown to find not covered near house ...really annoyed spoke with manager told him must be gap in needs analysis ... It was all about his needs not mine Words like Unfortunately I need to check your story listen to calls???( value and trust) Told them I was driving to business and self employed , I appreciate this but..... I asked if someone can call me Oh yes definitely by today !!!! No call back ,failed promise ... Shocking service ,,, never gave I dealt with company so unprofessional ... Still waiting ?!! How long does it take to listen to a twenty minute call... Still waiting . I hope there complaint process is quicker I will soon be speaking with ceo I hope to let him know how customers are feeling about this service Please contact me on Bovill.elaine@yahoo.com”

Helpful Report

Posted 9 years ago

“Be aware of RAC's very dubious business practices - they will auto-enrol you to be able to repeatedly take money from your credit card. I moved house and they managed to get over £250 from me before I realised what was happening. Despite not having used their services ( or even realising I was a member!) they have a very standard refusal to provide any refunds which is clearly designed to protect their income. Avoid joining the RAC and if you are a member check they haven't tied you in to their auto-renewal scam.”

Helpful Report

Posted 9 years ago

RAC is rated 1.4 based on 3,038 reviews