RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,038 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke to say the least broke down today at 12 pm was told I would have to wait to 2 30 for recovery which I surprise wasn't to bad then the fun begins . Didn't turn up then was told 3.30 no show then 4.15 no show then 5.30 no show then 6pm no show then to top it off was told be after 7pm , at that point I told them to stick it and got my own independent recovery , and heard every excuse in the book . Please stay well away a complete waste of space”

Helpful Report

Posted 7 years ago

“Firstly you had me waiting for the confirmed 90 minutes, only to tell me it would actually be a further hour after i called you back. Then i'm told it will be a further 2 hours... fortunately that 2 hours turned out to be 40 minutes. After which i had to wait an additional 2 hours for a pick up, which only took so long to begin with because you didn't believe i had MOT. Fortunately the mechanic (Ken) had the good sense to check the DVLA site and not just your own. I was also told i could get a tow to a destination required, which i called to do today only to be told that's not in fact the case. The service has been terrible so far and i cannot wait for it to expire as i will not be renewing.”

Helpful Report

Posted 7 years ago

“Fail to meet the recovery time I've been given on multiple occasions and failed to notify me of this, leaving me stranded with a motorcycle.”

Helpful Report

Posted 7 years ago

“My wife broke down at home and I was working away the patrolman came out and plugged in his laptop and diagnosed intermittent airmass meter fault told her he had cleaned the codes and ok to drive even though he did not open the bonnet and check for anything obvious she drove the car for about a week which ended up going into limp mode a second visit from the rac which the patrolman did not even open the bonnet said we had a second sensor fault which I couldn’t believe after some investigation I found I had a split intercooler hose which has lead to the dpf filter becoming blocked going to cost me hundreds to repair all due to the rac and customer service is a complete joke would not recommend”

Helpful Report

Posted 7 years ago

“Left me stranded as a woman alone in France with a dog for 8 weeks with their comprehensive European cover. Refused to repatriate after their garages charged 2k in faulty repair work. 5k can had to be scrapped in France. Awful company !”

Helpful Report

Posted 7 years ago

“Very poor service. STAY AWAY!”

Helpful Report

Posted 7 years ago

“Called at 1630, car keeps cutting out, Nissan xtrail 2016 only year old. Was told be out at 1900. It is know 2000. Mechanic just phoned yo say he will be about 20 minutes. Bit ridiculous to wait nearly 4 hours.”

Helpful Report

Posted 8 years ago

“Lost car key once many years ago, so usually take out replacement key cover. Daughter lost car key whilst at work today. Asked mother to go to her house and find spare key and bring to work. Rang RAC to say she probably did not need anyone to attend, as long as spare could be found, but she would have to get a replacement key cut. RAC said we will try & get into your car and tow you 10 miles but we wont cover cost of replacement key and will not cut you one. Astonishing. Totally useless. What is the point of taking this additional cover, it is worthless. In fact selling it, must be tantamount to fraud. AVOID RAC.”

Helpful Report

Posted 8 years ago

“Broke down on A36 at 9pm. Originally told recovery would be within 1.5 hrs ...it's 1.45am and I am still sat in my car. Lone woman on unlit road, with car partly parked on road, all of which RAC are aware of. There is nowhere safe to wait outside car as no pavement & I'm not standing in pitch dark at night. Utterly disgusted. RAC 0/10. Will go back to Green Flag.”

Helpful Report

Posted 8 years ago

“Don't use it for motor cycles Front tyre puncture Van turned up without pump Watch this space this happened Friday 25 aug17 at 335 pm”

Helpful Report

Posted 8 years ago

“Broke down at 1pm just off the M25 and finally arrived home at midnight. Service dreadful and impossible to get an answer. Be aware that if you break down on the M25 and need recovery, they will arrive within 3 hours but only move you to the nearest service station. I actually sat at south mimms for 4 1/2 hours before finally being taken home. The sub contracted workers complain bitterly about how they are instructed. Will be cancelling subscription immediately and going elsewhere.”

Helpful Report

Posted 8 years ago

“Family of 6 including babies stuck at the side of the road for over 3 hours. Very poor service done on the cheap. Unless it is a simple quick fix they are useless. Don't buy from these guys. We waited from 3pm until after 6pm. In the end we were towed home and had to pay the next day for another private recovery truck to take us to a garage because by the time RAC came, 3 hrs later and after 6pm, the repair garages were all closed. Like many people, I had been a member for years and the one time you need their help you get an unexpected kick in the teeth. Very poor customer service and a total waste of membership money the one and only time we needed it. A waste of money so will be cancelling my policy immediately.”

Helpful Report

Posted 8 years ago

“Don't go near these people better companies have gone into liquidation.”

Helpful Report

Posted 8 years ago

“horrible, we had broken down vehicle, i called RAC for help but no answer from their breakdown line, they kept playing the recording we are busy your call will be answered soon, kept on like that for over 50 minutes.”

Helpful Report

Posted 8 years ago

“My daughter had an accident. We called the RAC who took almost 5 hours to get to her. By that time our preferred garage was closed so we were told it had to go to a holding centre. My daughter was told that she would be left at the holding centre (40 miles from our home) I spoke to the recovery agent who told me he didn't work for the RAC and he had to do what his company told him, not the RAC. I reminded him that he was representing the RAC but that didn't make any difference. I then spent many hours on the phone with the RAC trying to get the car released from the holding centre. This took 4 days with several broken promises. And then we were sent an invoice with a mileage charge that indicated the vehicle had been returned to our preferred garage, some 40 miles away from where is was taken to. Shocking service. I won't be renewing my membership.”

Helpful Report

Posted 8 years ago

“I find myself having to write a review on behalf of an experience I have just witnessed, whilst sat in Sandringham camping site an old lady of 89 became very distraught and confused we went to assist her she felt that after three days of not eating and worrying about the drive home we decided to contact the family who are 90 miles away they said would come and fetch her, we then contacted the so called 4th emergency to see if they could rescue her or the van they turned round and said a medcial report before they would do anything, whilst I understand it doesn't fit under the normal check list of recovery the lady has been a member for years and perhaps sometimes in Buiness we need to step outside the box to assist our customers, it's called going the extra mile for customer service. Let's put it this way I won't be using the Rac for my family emergency services.”

Helpful Report

Posted 8 years ago

“6 reviews Published 4 seconds ago recently my daughter broke down,well in … recently my daughter broke down,well in as much as her fuel filling pipe came adript from the tank,called out the RAC and they towed her less than a 100 mtrs,maybe less than 50,to wilcos in gainsborough from Tesco petrol station where she discovered the fault whilst filling up. wilcos fixed the problem with a circlip,cost he £56 ,this is our 5 breakdown with the RAC over the years and rather than the claim of they fix 4 out of 5 at the roadside,all 5 resulted in a tow,the one prior to this one they refused to take her to the garage of her choice offering only a trip home,corrected the next day with another truck taking her to where we needed it to be,a garage.”

Helpful Report

Posted 8 years ago

“I took out insurance with the RAC in 2016. Customer Service was so poor that this year I emailed and called over a month before renewal to inform them I would not renew. I did not receive notice of renew which is a legal requirement. I then received an email informing me they had renewed my policy. When I replied I received an email back about me no claims discount. I then called and was told I had to pay it. I asked to speak to a manager and was put on hold then cut off.”

Helpful Report

Posted 8 years ago

“Did they not fit indicators to your VW vans?”

Helpful Report

Posted 8 years ago

“I called RAC to cancel my membership which they did and charge me £15.50 cancel fee and after couple of days they charge me £1050 a month which are used to pay monthly I called rac to complain about it and they say you haven't readed The small print,and I never used the service”

Helpful Report

Posted 8 years ago

RAC is rated 1.4 based on 3,038 reviews