RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,992 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nadeem is an excellent engineer, great knowledge and highly professional. Best engineer I have used in a long time, and greatly appreciated.”

Helpful Report

Posted 6 years ago

“Never turned up Had to call AA Who were excited”

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Posted 6 years ago

“RAC PATROL MAN WAS A ABSOLUTE GEM FROM START TO FINISH. HE WALKED ME THROUGH REPAIRS AND POSSIBLE FAULTS ON MY VEHICLE. VERY UNDERSTANDING AND SYMPATHETIC TOWARDS MY CIRCUMSTANCES. 7 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️ ALL ROUND. THANK YOU SO MUCH. PATROL MAN: CARLTON. NUMBER: 2136.”

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Posted 6 years ago

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Posted 6 years ago

“Free service user with barclays RAC rarely dissapoint RAC came to home address to look at Car went into Limp home mode 2 hour wait and kept calling to keep me updated. They managed to reset fault and provide output of codes for my garage. No issues since with car since saved a repair bill”

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Posted 6 years ago

“I have owned a car for almost 60years and never needed to call a breakdown service. Recently I changed my car and had free RAC Breakdown service included in the purchase price of the car. Yesterday, I needed to call the service and I received attention within the hour. The young man was very smart, polite and knowledgeable and fixed my car rapidly. I am most impressed.”

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Posted 6 years ago

“Breakdown 4/5/2019 Engine gone repair man was so nice had lift home in the van car towed behind nice polite man”

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Posted 6 years ago

“RAC Key Insurance 5* - Thanks to KeyLocator and Soter PS (claims). Lost my keys, returned 3 weeks later after Xmas, but my car key £200 worth was making the lights flash, but not unlocking the door! RAC claim was dealt with by SoterPS with no tears or cost.”

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Posted 6 years ago

“I've had to use the RAC twice recently, both times the service was fast and very helpful. Both men who came out were lovely, very helpful and got me back up and running quickly.”

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Posted 6 years ago

“Brilliant service, guy named Keith fixed my car he is hero ,very good service.love u rac.now I know I made right choice,.thank u RAC.”

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Posted 6 years ago

“I've been stranded twice in the last 3 weeks,with what has turned out to be the same problem,each time,many miles from home!. The RAC on each occasion has been brilliant,and the contracted out teams to get my car to the(same) garage and me back home ... excellent!!!!......I've been in the RAC for ever!!!, and not had any problems!! Of course,you can wait for some time,but hey, without them you could get really stuck!!!”

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Posted 6 years ago

“Patrol 5160 Lee... He rescued me. First class service from start to finish. The wait was less than an hour which is pretty good. Two texts and a phone call saying he's on his way. My problem was a wheel nut broke as I changed a wheel and I couldn't undo it. It was a bit tricky, actually broke his socket set handle, but he percevered. Really great service, Lee was friendly yet professional. Never complained, just got on with it. From start to finish it was a top service... Highly recommended.”

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Posted 6 years ago

“Said they'd be there in an hour, they were, really nice chap helped me in my hour of need and dropped me back home well done rac”

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Posted 6 years ago

“Would like to say a big thank you to the RAC very helpfull. Would also like to thank the chap called 'wayne' who was a very nice helpfully guy. Job well done guys. He's an asset to the company.”

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Posted 6 years ago

“The RAC were very efficient and extremely kind and patient when I found myself with no headlights. They were prompt in reaching me and professional in the way they dealt with, what was a minor problem. 5 🌟”

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Posted 6 years ago

“WOW! AMAZING SERVICE! ignore below 1 stars these are few and far between! Broke down, patrol out in less than 30 minutes back on the road in 5 minutes, absolutely brilliant!”

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Posted 6 years ago

“I am a lone female and broke down yesterday morning. A wonderful young man from RAC arrived within 30 minutes of my call. He very quickly sorted my problem and followed me for 5 miles until I was nearly home to ensure I was ok. What a wonderful service! He was a credit to RAC and worth every penny. Thank you”

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Posted 6 years ago

“Although the fault wasn't totally fixed Jack worked very hard to get me going again,a Range Rover is a complicated vehicle but he was able to fix it so that I could drive to my garage,Thanks Jack,very Professional,Polite and a credit to RAC,well done RAC for employing such an agreeable young man. ....I have been a member of all the breakdown services,I would advice RAC everytime.”

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Posted 6 years ago

“Yesterday my car alarm decided not to switch off !! Within half an hour a very nice polite friendly efficient Derek arrived and toiled for over an hour to sort it. It wasn’t an easy fix especially as he had the loudest siren in his ear the whole time. Excellent service.”

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Posted 6 years ago

“Only had breakdown cover for 4mths .. car not start , called josh on number for rac.. lovely rac man came to rescue me sorry rac man man not remember name ! fixed new battery car back on road .with in 30mins ! Wow ! Excellent service from ms Jayne mills... happy lady ! Thank you rac !!! 🚘”

Helpful Report

Posted 6 years ago

RAC is rated 1.4 based on 2,992 reviews