RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,932 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,932 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had to use the RAC twice recently, both times the service was fast and very helpful. Both men who came out were lovely, very helpful and got me back up and running quickly.”

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Posted 6 years ago

“Brilliant service, guy named Keith fixed my car he is hero ,very good service.love u rac.now I know I made right choice,.thank u RAC.”

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Posted 6 years ago

“I've been stranded twice in the last 3 weeks,with what has turned out to be the same problem,each time,many miles from home!. The RAC on each occasion has been brilliant,and the contracted out teams to get my car to the(same) garage and me back home ... excellent!!!!......I've been in the RAC for ever!!!, and not had any problems!! Of course,you can wait for some time,but hey, without them you could get really stuck!!!”

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Posted 6 years ago

“Patrol 5160 Lee... He rescued me. First class service from start to finish. The wait was less than an hour which is pretty good. Two texts and a phone call saying he's on his way. My problem was a wheel nut broke as I changed a wheel and I couldn't undo it. It was a bit tricky, actually broke his socket set handle, but he percevered. Really great service, Lee was friendly yet professional. Never complained, just got on with it. From start to finish it was a top service... Highly recommended.”

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Posted 6 years ago

“Said they'd be there in an hour, they were, really nice chap helped me in my hour of need and dropped me back home well done rac”

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Posted 6 years ago

“Would like to say a big thank you to the RAC very helpfull. Would also like to thank the chap called 'wayne' who was a very nice helpfully guy. Job well done guys. He's an asset to the company.”

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Posted 6 years ago

“The RAC were very efficient and extremely kind and patient when I found myself with no headlights. They were prompt in reaching me and professional in the way they dealt with, what was a minor problem. 5 🌟”

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Posted 6 years ago

“WOW! AMAZING SERVICE! ignore below 1 stars these are few and far between! Broke down, patrol out in less than 30 minutes back on the road in 5 minutes, absolutely brilliant!”

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Posted 6 years ago

“I am a lone female and broke down yesterday morning. A wonderful young man from RAC arrived within 30 minutes of my call. He very quickly sorted my problem and followed me for 5 miles until I was nearly home to ensure I was ok. What a wonderful service! He was a credit to RAC and worth every penny. Thank you”

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Posted 6 years ago

“Although the fault wasn't totally fixed Jack worked very hard to get me going again,a Range Rover is a complicated vehicle but he was able to fix it so that I could drive to my garage,Thanks Jack,very Professional,Polite and a credit to RAC,well done RAC for employing such an agreeable young man. ....I have been a member of all the breakdown services,I would advice RAC everytime.”

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Posted 6 years ago

“Yesterday my car alarm decided not to switch off !! Within half an hour a very nice polite friendly efficient Derek arrived and toiled for over an hour to sort it. It wasn’t an easy fix especially as he had the loudest siren in his ear the whole time. Excellent service.”

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Posted 6 years ago

“Only had breakdown cover for 4mths .. car not start , called josh on number for rac.. lovely rac man came to rescue me sorry rac man man not remember name ! fixed new battery car back on road .with in 30mins ! Wow ! Excellent service from ms Jayne mills... happy lady ! Thank you rac !!! 🚘”

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Posted 6 years ago

“After a very stressful week, today I had a tyre blow out. I called the service at 15:28 by 15:48 the recovery driver called me to say he would be with me in ten minutes and sure enough he was. Not only did he put a spare on that he supplied as I didn’t that have one, he followed me to the tyre company 11 miles from where I had been stranded. He dealt with the tyre company and ordered the tyre I needed, offered me a coffee and stayed with me and chatted, as I feel he could see I was quite distressed. Based on that recovery driver alone I could not fault the service. I hope he realises how much comfort he was to me today. So thank you Ralph! You are a credit to RAC! Truly went above and beyond today”

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Posted 6 years ago

“I'm sat here reading all of the RAC reviews, and I don't know what to say. Many people are saying that the customer service is bad. I've been a customer for more than 30 years and had to call then 6 times, not once have they been anything less than helpful. And the issue regarding wait times, how many people are going to assume that they can get to you in less than 2 hours, and the end of the day, they are one of the biggest breakdown companies with only 3 offices in the U.K. So imagine how many people in those 3 offices have to constantly be on the phones to care for the whole of the uk! And yes, you may say "I'm going the AA" or "I'm going to green flag" but at the end of the day, they are also going to have times where they are delayed by 3-5 hours. All in all, I think people need to be more respectful to the workers of companies like this. The patrols work all year round in all different kinds of weather to get you back on the road, and the people in the offices, they are there to keep you informed and help you if you have any queries, they do not deserve the disrespect they get when they call you to tell you an update. They are not the reason you are delayed, they are simply there to keep you informed. I've said my peace...”

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Posted 6 years ago

“Quick response, very helpful. Kept me informed.”

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Posted 6 years ago

“They found us a reasonable price for our breakdown cover”

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Posted 6 years ago

“Our car broke down on holiday, they immediately come to the rescue offering either to have it mended locally or for it to be taken to a garage at home. They contacted the garage for us, and our insurance company so we didn't have to worry about any middle details. Thank you so much.”

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Posted 6 years ago

“Broke down on m5 near Gloucester. RAC came within 40 minutes. Unbelievably skilled and helpful followed us to make sure we got off ok. Genuinely couldn't fault the service we had wish I caught the guys name he was fantastic.”

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Posted 6 years ago

“i took a trip which was supposed to be from bolton to south spain. i broke down in france near calais. rac imediately fixed us up in 2 hotel rooms and got us there via taxi. the camper van was towed to a private garage(but they were useless and overpriced materials with a wopping £5000 for materials only ! and the fake diagnosis took 3 days.)anyway, rac sorted us for 3 nights and return taxi to our camper van which was still running in limp mode, we drove to the chanel tunnel and on the other end, they got a taxi and hire car(there were 6 of us) and they also brought our camper back to our house. the same day, at 4pm i drove it to my local garage and they fixed it for under £150 inclusive of materials. the rac were a great help and were with us giving there full support every part of our rough experience, all the way from the breakdown in france to our house.we would definitely give our thumbs up to rac. we cant stress enough to how helpful they were. tjank you, thank you, thank you RAC.”

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Posted 6 years ago

“I had brilliant service . They were with me within 30mins. The patrol guy rang me to say he was on his way. He was so friendly and made me feel relaxed about the whole thing. Had my car sorted in an hour. Thankyou for great service”

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Posted 6 years ago

RAC is rated 1.4 based on 2,932 reviews