RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,932 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,932 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Proffesional”

Helpful Report

Posted 5 years ago

“Saturday the 18th of January, my car had a slight problem, with my RAC policy I contacted the call centre to report my concern. However I received a call approximately 10 minutes later from RAC’s mechanic Gordon. He was very professional and checked my car thoroughly and I was impressed by his knowledge and understanding of my vehicle, from this he told me the problem with my vehicle and reassured me that my vehicle had no other major problem. I appreciate the help, patience and time. From Emmanuel”

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Posted 5 years ago

“We would like to say a huge thank you to Abbie Stables!! A perfect Scotsman who went above and beyond to help us on our journey! I will be writing to the head quarters to ensure they know how wonderful this gentleman was and what an absolute credit he is to the organisation!”

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Posted 5 years ago

“Quick, Friendly and very helpful service today 5 stars”

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Posted 5 years ago

“Ricky from bristol.....the rac driver what a smashing guy picked us up to our next destination...very professional...great people skilĺs picked us up m5 services today late afternoon...top guy”

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Posted 5 years ago

“I used RAC Rescue today for the first time and was really happy with the way my problem was dealt with. The mechanic was really helpful and efficient and sorted me out quickly. I would highly recommend their service.”

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Posted 5 years ago

“James came out to see us, very friendly not like majority of mobile mechanics that think you owe them the world. Strongly recommend them !”

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Posted 5 years ago

“Hello, my driving belt broke yesterday near Colchester in Essex. Scott, the RAC representative, together with his trainee were excellent. They immediately diagnosed the problem, enabled me to get to the garage and facilitated a speedy repair. Many thanks, Scott & colleague for being so brilliant.”

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Posted 5 years ago

“Superb representative at Tesco at the Ricoh in Coventry. Talked me through the process and cover and provided a great deal”

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Posted 5 years ago

“RAC breakdown. The lady on the breakdown helpline was very pleasant and helpful but sorry did not get her name. The patrol man got to me in 20 mins. Mark patrol number 4213 replaced my dead battery and checked oil which was in need of a top-up with great efficiency, what a lovely guy so helpful and knowledgeable, my car is now back on the road, thank you Mark & RAC”

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Posted 5 years ago

“Amazing service off of the gentleman that came to our rescue. After breaking down on the A52 on our way to the Peak District for a family holiday, we couldn’t have asked for a more helpful and friendly recovery driver. He arrived pretty much at the time we was told he would and the service he provided was excellent. Even though he couldn’t fix the car at the side of the road he went above and beyond, to make sure we were able to carry on to our destination. This included getting a hire car for us, taking our car to a RAC approves garage. Absolutely Amazing service from this guy... soo helpful.”

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Posted 5 years ago

“Brilliant service. Vauxhall corsa had a couple misfires on motorway but I carried on until St Mawes. I strongly suspected the coil system (again). Called out RAC at 4.15 and they promptly arrived at 5.20. Fitted a new coil and checked all levels on oil and water. Gone and sorted by 6pm”

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Posted 5 years ago

“Nadeem is an excellent engineer, great knowledge and highly professional. Best engineer I have used in a long time, and greatly appreciated.”

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Posted 5 years ago

“Never turned up Had to call AA Who were excited”

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Posted 5 years ago

“RAC PATROL MAN WAS A ABSOLUTE GEM FROM START TO FINISH. HE WALKED ME THROUGH REPAIRS AND POSSIBLE FAULTS ON MY VEHICLE. VERY UNDERSTANDING AND SYMPATHETIC TOWARDS MY CIRCUMSTANCES. 7 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️ ALL ROUND. THANK YOU SO MUCH. PATROL MAN: CARLTON. NUMBER: 2136.”

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Posted 5 years ago

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Posted 5 years ago

“Free service user with barclays RAC rarely dissapoint RAC came to home address to look at Car went into Limp home mode 2 hour wait and kept calling to keep me updated. They managed to reset fault and provide output of codes for my garage. No issues since with car since saved a repair bill”

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Posted 5 years ago

“I have owned a car for almost 60years and never needed to call a breakdown service. Recently I changed my car and had free RAC Breakdown service included in the purchase price of the car. Yesterday, I needed to call the service and I received attention within the hour. The young man was very smart, polite and knowledgeable and fixed my car rapidly. I am most impressed.”

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Posted 5 years ago

“Breakdown 4/5/2019 Engine gone repair man was so nice had lift home in the van car towed behind nice polite man”

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Posted 6 years ago

“RAC Key Insurance 5* - Thanks to KeyLocator and Soter PS (claims). Lost my keys, returned 3 weeks later after Xmas, but my car key £200 worth was making the lights flash, but not unlocking the door! RAC claim was dealt with by SoterPS with no tears or cost.”

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Posted 6 years ago

RAC is rated 1.4 based on 2,932 reviews