RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best service ever,”

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Posted 5 years ago

“Called RAC out and had acknowledgment text within seconds. Then 20 mins later had text with driver allocated to me, he would be there within 30 mins. My experience of other recovery companies told me this wouldn't happen... he arrived within 15 mins! Really polite and thorough mechanic had my car diagnosed and on my way in 10 mins!”

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Posted 5 years ago

“Broke down just on outskirts of Barnsley. Recovery guy Dave out to us within 10-15mins. Fantastic service and really nice guy”

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Posted 5 years ago

“I used The RAC app on my phone could see my location and phoned for help very useful App I had been waiting just over 2 hours when help arrived arrived Lee knew his job he towed me home and was very helpful telling me what work needs to be done on my car Fuel pump faulty thank you Lee M...”

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Posted 5 years ago

“Have been with them 27 years , and always been very pleased . But on this occasion very disappointed , in the service and particularly the patrolman.”

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Posted 5 years ago

“Thay arrived and checked why my car wouldn’t start it was the battery as I pay extra £2 a month I got a brand new battery”

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Posted 5 years ago

“Had a warning light come up on my dash a week after a full service and MOT-manual states its unsafe to drive. As a key worker on the front line my car is completely essential. I was unable to get an appointment at my local vauxhall garage (frustratingly). I contacted RAC who i have breakdown cover with. They arrived an hour after i phoned, the mechanic was kind, understanding and very efficient. He found the fault quickly and sorted it immediately. I am very impressed with the service and professionalism.”

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Posted 5 years ago

“Flat battery on T5.Rac were quick after call. Repair van back on the road with out visiting mechanic. Great service .”

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Posted 5 years ago

“Great customer service and very knowledgeable of their products.”

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Posted 5 years ago

“Phoned at 5.45 pm and man in a van arrived 40 minuets later car sorted. Great service thank you”

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Posted 5 years ago

“RAC man by the name of Mike who covers M42 area and as Exmplerary after our breakdown. Has been with the RAC for 27 years plus. Fantastic personality and a charming person. Pankaj Vaja”

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Posted 5 years ago

“My car broke down on the M1. Managed to hobble along till I was off the M1. Saved by an RAC van within 1 hour of calling. Within 10 minutes he had done a very quick repair and then called up a few local RAC trusted garages to see if anyone could do a quick fix to get me on the road again. RAC guy was great. But I was most impressed with the helpfulness of Richard, Geoff and the team at RM Services in Hathern near Loughborough who within about 10 minutes of arriving had gone out of their way to make space, put my car on a ramp, cut some sheet metal of theirs to create a simple enough part & very quick fix that could get me home. Truly truly impressed with the customer service (offered a coffee whilst waiting & clean toilets... ah, the small things). High integrity, reliability, can-do attitude. At the end of the day I'm a stranger from nowhere and they treat me like this... ah, I wished I lived closer so they could be my regular go-to garage! So my entire experience of breakdown - from the telephone answering at RAC to help when they arrived to the garage they referred me to... I'm pleasantly surprised by how well it all went. Thanks to everyone involved.”

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Posted 5 years ago

“Surprised to see all these bad reviews of RAC. My last experience was very good. From first call to completion; two hours. Initial wait, diagnosis, went to get the part, repair and paperwork, all in just under two hours. This for a repair that my local dealer would have charged me £250 for. I suppose it just depends on who you get. We got super 'robo' repairman Michael, the best!”

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Posted 5 years ago

“Proffesional”

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Posted 5 years ago

“Saturday the 18th of January, my car had a slight problem, with my RAC policy I contacted the call centre to report my concern. However I received a call approximately 10 minutes later from RAC’s mechanic Gordon. He was very professional and checked my car thoroughly and I was impressed by his knowledge and understanding of my vehicle, from this he told me the problem with my vehicle and reassured me that my vehicle had no other major problem. I appreciate the help, patience and time. From Emmanuel”

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Posted 5 years ago

“We would like to say a huge thank you to Abbie Stables!! A perfect Scotsman who went above and beyond to help us on our journey! I will be writing to the head quarters to ensure they know how wonderful this gentleman was and what an absolute credit he is to the organisation!”

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Posted 5 years ago

“Quick, Friendly and very helpful service today 5 stars”

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Posted 5 years ago

“Ricky from bristol.....the rac driver what a smashing guy picked us up to our next destination...very professional...great people skilĺs picked us up m5 services today late afternoon...top guy”

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Posted 5 years ago

“I used RAC Rescue today for the first time and was really happy with the way my problem was dealt with. The mechanic was really helpful and efficient and sorted me out quickly. I would highly recommend their service.”

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Posted 5 years ago

“James came out to see us, very friendly not like majority of mobile mechanics that think you owe them the world. Strongly recommend them !”

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Posted 6 years ago

RAC is rated 1.4 based on 3,058 reviews