RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,935 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had brilliant service . They were with me within 30mins. The patrol guy rang me to say he was on his way. He was so friendly and made me feel relaxed about the whole thing. Had my car sorted in an hour. Thankyou for great service”

Helpful Report

Posted 6 years ago

“Hi, I broken down this evening in my way home, I have to say the service I received was fantastic. From the advisor on the telephone to the RAC engineer. The engineer within seconds explain what was wrong with my car, temporarily fixed the problem so me and my daughter could get home. He advised what I should do to get it fixed, he also advised the best way to drive the car back home so we made it back.... I’ve also received an email providing me with the details of what is wrong so I can give this to the garage. This was also help so I could google it myself so I understood the issue and means that the garage couldn’t then baffle me with technical car talk. So thank you for your assistance RAC, highly recommended”

Helpful Report

Posted 6 years ago

“Fantastic service! My breaks failed on my car, whilst on a busy dual carriageway in Kings Hill. Called the RAC and a guy called David from Aylesford was with me in 15 minutes! He was really helpful with his advice and got me home safely in less then an hour from when they had topped working. Highly recommend!”

Helpful Report

Posted 6 years ago

“Well the grass van broke down and I called the RAC. They told me I didn’t have that van on my policy and offered to add it for £2.38. Obviously I said yes. The RAC mechanic came out and checked the van over to find that it needed and Air Flow mass sensor. The van had felt under powered for a few weeks so I ordered the part from EBay for £23. The part arrived after 1 day and I fitted it myself. Turned the key and it fired up. Took it for a drive and it feels like a new van again. Thank you RAC. You rock....”

Helpful Report

Posted 7 years ago

“I broke down in my car on Sunday morning in Telford Shropshire, I contacted the rac as I'm a member along with my husband, the person on the phone was very helpful and assured me they would get someone out to me Asap and call me back with an estimated time of arrival. I received a call about 3 minutes later to say someone was on their way and within 10 minutes My knight in shining armour arrived, by the name of Neil ! He was truly amazing, he checked my car over, told me what the problem was and fixed it there and then !!! Can't praise him enough. Thank you R. A. C. And Neil too. Mrs M. Wilkes, grateful member”

Helpful Report

Posted 7 years ago

“Our rear driver's side alloy sheared and the tyre blew out at 60mph on Saturday 18th November 2017. I called Nissan Emergency Assistance right away and they sent an RAC mechanic to assist. The call was plucked from their system before I even put the phone down to Nissan and the chap, by the name of Alan Goligher, phoned me within a few minutes of picking up this call. What a guy!! Alan was with us, the wheel was replaced and we were on our way home (another 68 miles) within 1 hour from placing my original call. An incredible service and an incredible gentleman RAC sent to assist us. Thank you to all involved.....better than a 5 star service for me!”

Helpful Report

Posted 7 years ago

“The RAC are always prompt and very polite. Today I had to use them from home and the service was once again excellent with Hugh 5166 in attendance. Having 'phoned at 1.40pm they arrived at approx 2.35pm and I just wanted to let RAC know how grateful I am.”

Helpful Report

Posted 7 years ago

“I rang the RAC this week to come out to our car 'at home' because the earliest. appointment I could get at the Nissan garage was the 19th October!! The gentleman that arrived having only waited 1/2 hour was excellent! He fixed the problem within minutes as it was a Battery problem!! I certainly would not hesitate to call them out again if necessary.”

Helpful Report

Posted 7 years ago

“Last night I broke down in my Renault Megane after finishing work late. The people on the phone were very helpful and kept me informed on a regular basis, as to how long it would be before the recovery van arrived. I was lucky that I was able to wait inside the Care Home where I had broken down but at 2200hrs was still feeling a bit upset and tired. I would like to especially thank Joseph Baker who arrived to look at my car. I believe he worked at Radcliffe. Although my car could not be fixed, he made the suggestion that I leave my car at the Care Home until the next morning, where it could then be collected and taken to the garage of my choice. I would like to give him feedback because I felt that he gave excellent customer service. He was helpful, cheerful and talkative when he took me to my home address. He helped me with my numerous workbags and shopping to the door. I work in a customer orientated profession and it is always appreciated when people go the extra mile and I always think it is nice for people to be rewarded even if they are just doing their job. Thank you. Paula Giannasi”

Helpful Report

Posted 7 years ago

“Sven absolutely fantastic service would rate more than 5 if I could, needed car ready for daughters 17th tomorrow battery flat as anything went above and beyond to make sure car was up, running ready can't recommend enough”

Helpful Report

Posted 7 years ago

“The price was very fair and the customer service was outstanding”

Helpful Report

Posted 7 years ago

“Just been rescued by Jamie (Northampton). . Fast arrival, diagnosed problem and got me home super quick. . Great guy, really friendly, very professional. . .”

Helpful Report

Posted 7 years ago

“Patrol Man Alistair arrived really quickly. He was very helpful,polite and fixed my car really quickly and reassured me everything was ok for me to carry on with my journey the same day.”

Helpful Report

Posted 7 years ago

“We had a tyre blow-out on our motorhome on a "smart" section of the M1 with no hard shoulder, in a cutting which meant we could scarcely get off the road. Patrol 4540 (Duncan) attended in excellent time, and was competent, courteous and a credit to himself and the RAC. He followed us off the motorway to a layby he knew, where he torqued the wheel bolts and arranged for 2 new tyres to be supplied and fitted the following morning in Worcester. Patrol 4122 (Lee Bailey) was waiting for us at the appointed time and place, and did all that we could ask for, fitting the 2 new tyres and replacing the spare. Again, nothing was too much trouble, in spite of drizzling rain. If these two gentlemen are representative of the RAC, the Club has our complete support.”

Helpful Report

Posted 7 years ago

“Excellent service from Mark in belfast this morning pleasant corteous and had car back on road within hour of contact....with advice on how to drive on repaired tyre well done RAC!!!”

Helpful Report

Posted 7 years ago

“EXCELLENT SERVICE BY WELL TRAINED STAFF”

Helpful Report

Posted 8 years ago

“fab rac in all ways”

Helpful Report

Posted 8 years ago

“A really nice man helped me and Rita get home last week. It was cold and my car wouldn't start after we came out of Tesco. He was with us quickly and it turns out the battery had stopped working while we were shopping (l think Rita had left the light on in the car, but l won't say anything to her). p.s. Thank you to my Grandson for helping me add this.”

Helpful Report

Posted 9 years ago

“Outstanding service from my first call about my car breaking down on my way to drop off kids at school, to man arriving and getting our car going again. Thank you RAC.”

Helpful Report

Posted 9 years ago

“I tried to start my car this morning and nothing happened. I assumed I needed a new battery and almost went to buy one but just thought I'd call the RAC out first. The Patrol guy was there within half an hour and identified that a lead had disconnected in the electrics somewhere. He re-connected it and got my engine started, saving me around £80 on a new battery. Credit where credits due!”

Helpful Report

Posted 9 years ago

RAC is rated 1.4 based on 2,935 reviews