RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,058 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOW! AMAZING SERVICE! ignore below 1 stars these are few and far between! Broke down, patrol out in less than 30 minutes back on the road in 5 minutes, absolutely brilliant!”

Helpful Report

Posted 6 years ago

“I am a lone female and broke down yesterday morning. A wonderful young man from RAC arrived within 30 minutes of my call. He very quickly sorted my problem and followed me for 5 miles until I was nearly home to ensure I was ok. What a wonderful service! He was a credit to RAC and worth every penny. Thank you”

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Posted 7 years ago

“Although the fault wasn't totally fixed Jack worked very hard to get me going again,a Range Rover is a complicated vehicle but he was able to fix it so that I could drive to my garage,Thanks Jack,very Professional,Polite and a credit to RAC,well done RAC for employing such an agreeable young man. ....I have been a member of all the breakdown services,I would advice RAC everytime.”

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Posted 7 years ago

“Yesterday my car alarm decided not to switch off !! Within half an hour a very nice polite friendly efficient Derek arrived and toiled for over an hour to sort it. It wasn’t an easy fix especially as he had the loudest siren in his ear the whole time. Excellent service.”

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Posted 7 years ago

“Only had breakdown cover for 4mths .. car not start , called josh on number for rac.. lovely rac man came to rescue me sorry rac man man not remember name ! fixed new battery car back on road .with in 30mins ! Wow ! Excellent service from ms Jayne mills... happy lady ! Thank you rac !!! 🚘”

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Posted 7 years ago

“After a very stressful week, today I had a tyre blow out. I called the service at 15:28 by 15:48 the recovery driver called me to say he would be with me in ten minutes and sure enough he was. Not only did he put a spare on that he supplied as I didn’t that have one, he followed me to the tyre company 11 miles from where I had been stranded. He dealt with the tyre company and ordered the tyre I needed, offered me a coffee and stayed with me and chatted, as I feel he could see I was quite distressed. Based on that recovery driver alone I could not fault the service. I hope he realises how much comfort he was to me today. So thank you Ralph! You are a credit to RAC! Truly went above and beyond today”

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Posted 7 years ago

“Quick response, very helpful. Kept me informed.”

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Posted 7 years ago

“They found us a reasonable price for our breakdown cover”

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Posted 7 years ago

“I'm sat here reading all of the RAC reviews, and I don't know what to say. Many people are saying that the customer service is bad. I've been a customer for more than 30 years and had to call then 6 times, not once have they been anything less than helpful. And the issue regarding wait times, how many people are going to assume that they can get to you in less than 2 hours, and the end of the day, they are one of the biggest breakdown companies with only 3 offices in the U.K. So imagine how many people in those 3 offices have to constantly be on the phones to care for the whole of the uk! And yes, you may say "I'm going the AA" or "I'm going to green flag" but at the end of the day, they are also going to have times where they are delayed by 3-5 hours. All in all, I think people need to be more respectful to the workers of companies like this. The patrols work all year round in all different kinds of weather to get you back on the road, and the people in the offices, they are there to keep you informed and help you if you have any queries, they do not deserve the disrespect they get when they call you to tell you an update. They are not the reason you are delayed, they are simply there to keep you informed. I've said my peace...”

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Posted 7 years ago

“Our car broke down on holiday, they immediately come to the rescue offering either to have it mended locally or for it to be taken to a garage at home. They contacted the garage for us, and our insurance company so we didn't have to worry about any middle details. Thank you so much.”

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Posted 7 years ago

“Broke down on m5 near Gloucester. RAC came within 40 minutes. Unbelievably skilled and helpful followed us to make sure we got off ok. Genuinely couldn't fault the service we had wish I caught the guys name he was fantastic.”

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Posted 7 years ago

“i took a trip which was supposed to be from bolton to south spain. i broke down in france near calais. rac imediately fixed us up in 2 hotel rooms and got us there via taxi. the camper van was towed to a private garage(but they were useless and overpriced materials with a wopping £5000 for materials only ! and the fake diagnosis took 3 days.)anyway, rac sorted us for 3 nights and return taxi to our camper van which was still running in limp mode, we drove to the chanel tunnel and on the other end, they got a taxi and hire car(there were 6 of us) and they also brought our camper back to our house. the same day, at 4pm i drove it to my local garage and they fixed it for under £150 inclusive of materials. the rac were a great help and were with us giving there full support every part of our rough experience, all the way from the breakdown in france to our house.we would definitely give our thumbs up to rac. we cant stress enough to how helpful they were. tjank you, thank you, thank you RAC.”

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Posted 7 years ago

“I had brilliant service . They were with me within 30mins. The patrol guy rang me to say he was on his way. He was so friendly and made me feel relaxed about the whole thing. Had my car sorted in an hour. Thankyou for great service”

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Posted 7 years ago

“Hi, I broken down this evening in my way home, I have to say the service I received was fantastic. From the advisor on the telephone to the RAC engineer. The engineer within seconds explain what was wrong with my car, temporarily fixed the problem so me and my daughter could get home. He advised what I should do to get it fixed, he also advised the best way to drive the car back home so we made it back.... I’ve also received an email providing me with the details of what is wrong so I can give this to the garage. This was also help so I could google it myself so I understood the issue and means that the garage couldn’t then baffle me with technical car talk. So thank you for your assistance RAC, highly recommended”

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Posted 7 years ago

“Fantastic service! My breaks failed on my car, whilst on a busy dual carriageway in Kings Hill. Called the RAC and a guy called David from Aylesford was with me in 15 minutes! He was really helpful with his advice and got me home safely in less then an hour from when they had topped working. Highly recommend!”

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Posted 7 years ago

“Well the grass van broke down and I called the RAC. They told me I didn’t have that van on my policy and offered to add it for £2.38. Obviously I said yes. The RAC mechanic came out and checked the van over to find that it needed and Air Flow mass sensor. The van had felt under powered for a few weeks so I ordered the part from EBay for £23. The part arrived after 1 day and I fitted it myself. Turned the key and it fired up. Took it for a drive and it feels like a new van again. Thank you RAC. You rock....”

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Posted 7 years ago

“I broke down in my car on Sunday morning in Telford Shropshire, I contacted the rac as I'm a member along with my husband, the person on the phone was very helpful and assured me they would get someone out to me Asap and call me back with an estimated time of arrival. I received a call about 3 minutes later to say someone was on their way and within 10 minutes My knight in shining armour arrived, by the name of Neil ! He was truly amazing, he checked my car over, told me what the problem was and fixed it there and then !!! Can't praise him enough. Thank you R. A. C. And Neil too. Mrs M. Wilkes, grateful member”

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Posted 7 years ago

“Our rear driver's side alloy sheared and the tyre blew out at 60mph on Saturday 18th November 2017. I called Nissan Emergency Assistance right away and they sent an RAC mechanic to assist. The call was plucked from their system before I even put the phone down to Nissan and the chap, by the name of Alan Goligher, phoned me within a few minutes of picking up this call. What a guy!! Alan was with us, the wheel was replaced and we were on our way home (another 68 miles) within 1 hour from placing my original call. An incredible service and an incredible gentleman RAC sent to assist us. Thank you to all involved.....better than a 5 star service for me!”

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Posted 8 years ago

“The RAC are always prompt and very polite. Today I had to use them from home and the service was once again excellent with Hugh 5166 in attendance. Having 'phoned at 1.40pm they arrived at approx 2.35pm and I just wanted to let RAC know how grateful I am.”

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Posted 8 years ago

“I rang the RAC this week to come out to our car 'at home' because the earliest. appointment I could get at the Nissan garage was the 19th October!! The gentleman that arrived having only waited 1/2 hour was excellent! He fixed the problem within minutes as it was a Battery problem!! I certainly would not hesitate to call them out again if necessary.”

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Posted 8 years ago

RAC is rated 1.4 based on 3,058 reviews