RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,011 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,011 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no place to give no stars for this company. I have been let down dreadfully by them. We are members of this company via Barclays Bank. Left on an empty sixth level multi-story car park in the dark with a flat battery and very sick friend after being promised on numerous occasions that an RAC van was on the way. My husband who was in York even phoned them and told them my friend was very sick and I needed to get her to A and E and could they get there soon. Early that morning she did end up in hospital poorly. After numerous phone calls/attempts to the RAC I was promised someone would come and I would be contacted prior to the arrival. I was phoned at 3 am to say nobody was available until the morning and therefore nobody would be coming before then. the RAC did offer to pay for a taxi home and back to the car park the next day. I tried to explain that my friend had now become so ill that we were now waiting for an ambulance as they have taken so long to get here so I couldn’t book a taxi home as that would mean leaving my friend by herself, and I wasn’t going to do that. I managed though to book one for the next day for a slot between 10.00 and 1200 from York to Leeds. They did pay for this taxi and promised someone would be there that day at about 12.00h to sort my car out. No one came. I Phoned them again at 12.40 and got a reply that there were no guarantees that anyone could come. He would give my case to the mechanics and they would ring me when they could come. I explained that I would be left as a lonesome lady on the sixth floor of a multi-storey car park again. Did this mean I was going to be left here overnight if no one was available. He said he would put my request in again and I would have to wait for a phone call. In the end at 2pm I had lost all confidence that anyone was going to turn up. No updates as promised since 11.30 pm the night before. I rang the Green Flag Company and explained my situation and asked if they could possibly help me. I paid the lovely green flag 150 pound to charge my battery up. It took 4 minutes. They came from 15 minutes from the first phone call I made to them. Later that day at about 4pm ,16 hours approximately after my first call to the RAC somebody phoned me from the RAC. I told them I was at home thanks to the lovely green flag people. He apologised for how I was treated. I told him I felt it wasn’t his fault he had just picked up the call. I would be very cautious in joining the RAC and look at other reviews before deciding whether or not to join this company.”

Helpful Report

Posted 3 years ago

“Firstly, I called them 8 :42 am and told them that I have 4 daughters have to go to school. They did not turn up and I called them again at 11:00 am. They told me they are busy and it will be at 3:00 pm. I was very angry and talked hard to them, then asupervisor called Picky called and said at 5:00 pm now. I called .you insurance company as I bought my breakdown cover from them. They said they gave nothing to do. I called again and was losing my oatience and telling them I will sue them, then suddenly they said it us fir sure 5:45 pm. The Patrolman arrived and he started to convince me to buy a battery from him for £184. I was shocked and he told me that I need to sign if I don't buy it from them that next attendance will cost me £85. My cover is covering me as many times from home start. They let me wait 9 hours. My four daughters missed school and caused me a lot of stress and ruining my day. They are really horrible. I will cancel my insurance and the break down cover. The problem is that courts are only supporting the SHARKS and not looking after vulnerable and innocent people. We are living in a crazy world. I am calling to boycott RAC.”

Helpful Report

Posted 3 years ago

“I called the RAC at 1700 ,I waited 3.5 hour's they said the driver called me and left a voicemail, which is a lies ,someone else answered my call and he didn't show any sympathy or sounded apologetic, all he said that the driver said,I wasn't at th4 location when i used Google map on my phone to be sure ,iwill never go with RAc again .zero customer service.”

Helpful Report

Posted 3 years ago

“Car broke down Saturday, waited 6 hours for a guy who when he arrived literally said "that could be anything, ring a garage". So booked car in to a garage first thing Monday, rang RAC before 9am requesting a tow. Received a text every 30minutes telling me somebody would be there shortly but seven hours later still no recovery. A day off work wasted as now it's too late to get to the garage anyway. Worst breakdown company in Britain avoid at all costs.”

Helpful Report

Posted 3 years ago

“Wasted time joining and won’t ever bother again after being left in a dangerous position on the motorway with no barriers to stand behind for many hours. Now have to pay highways to remove the vehicle”

Helpful Report

Posted 3 years ago

“Avoid with policies with RAC recovery service, ridiculous customer service, 5 hours waiting and no updates”

Helpful Report

Posted 3 years ago

“3rd day in a row where I have given up waiting for RAC - today it was 8 hrs - absolutely dreadful - an expensive and over priced service with a zero service ethos.”

Helpful Report

Posted 3 years ago

“Avoid cant cancel policy online and they will automatically renew”

Helpful Report

Posted 3 years ago

“Appalling service , they use third party contractors unbelievably unprofessional service waiting for over 6 hours for breakdown to arrive still no luck”

Helpful Report

Posted 3 years ago

“My car broke down yesterday in Amersham, as I was returning from a visit . It was a very hot day, and Rac people arrived within 20 minutes and towed the car to a nearby garage. Many thanks.”

Helpful Report

Posted 3 years ago

“I have paid a private platform to take my car back to the dealer, called RAC and paid 299£ and they never came to collect the car as they took my money and then said they dont have drivers. Now im trying to get my full refund back and nobody is answering emails or phone calls. Never again i will request their services.”

Helpful Report

Posted 3 years ago

“Waited for 6 hours and I was told I still have to wait for another 3 hours in order to get my car recovered. Complete waste of money.”

Helpful Report

Posted 3 years ago

“I broke down in a very dangerous location, Rac charged me £100 and took over 5 hours to send a pickup truck to take me back home. I was told that due to the tube strike there mar more cars breaking down on the roads 21-06-2022.”

Helpful Report

Posted 3 years ago

“STILL waiting for a recovery to our garage.... DAY 3.... Told leave key on wheel and someone would pick up vehicle when possible... or my wife could stay with it till a poss collection after midnight..... REALLY !!!???? Over 20years as a member and you treat my wife like that. Utter DISGRACE....”

Helpful Report

Posted 3 years ago

“7pm on Sunday registered a request for roadside help. Quoted 60-90 minutes for arrival. After 2 hours of no contact called and was told that they had me down for call out but couldn't estimate how long I would need to wait further. As I type this its 8am on Monday morning, no contact and no roadside person turned up. What the hell have I paid you clowns for ?”

Helpful Report

Posted 3 years ago

“Never in my life have I ever had a… Never in my life have I ever had a worse experience with customer service than I have today with the RAC. Their office is full of liars and deceivers who say anything to get you off the phone and if you don’t hang up, or if you ask too many questions, they will happily hang up on you while your stranded on the side of a motorway on the hottest day of the year. Let me explain what happened, the van broke down at 9am on the 17th of June 2022 so immediately the rac was called. The company I work for pays extra to get service quicker during emergencies and I was told a 2 hour wait time at 9am. Not an issue I’m happy with that and if I got that I would be giving them a 5 star review. However as you can probably guess that didn’t happen, 11am rolls around and I call for an update on the recovery and am told they are running behind. Another hour goes by and I’m fed more lies that they are running late but will be there soon. Eventually I call again at 12:30 and am told they are struggling for a recovery truck so they will order us a taxi. Of course I was happy with this but again this was a lie and no taxi was ever ordered so I’m there wondering again how and when I’ll be recovered while baking in the heat. More phone calls later and I am physically pleading with an operator on the phone to put me onto a manger or anyone higher up so that we can sort out how I am going to get home, I’m disgusted to say that the operator hung up on me and I can honestly say that I lost my cool at that point. The time was now 3pm and I was no closer to knowing how I was going to get home. More phone calls and more lies pursued until I was eventually told they have sorted a driver to take me from Warwick to Sheffield and he would be there for 4pm, 7 hours after the break down was first reported. The driver did come at 4pm and I was happy the nightmare was finally over but oh wait, no it was far from over, the driver was only willing to take me to Tamworth service station just 20 miles down the road. I receive a text saying a new driver will take me the rest of the way and he will be at the services at 5:30 at the latest. Get to the services at 5 and wait around and again no driver at all. Call customer service again and am told there has been a mistake and it’s going to be a 3 hour wait. So I’m abandoned at a services with a dying phone, sunburn from the hottest day of the year and paying £3 for a bottle of water to stop myself from dying, more customer service calls and again when begging to speak to a manager being told it’s not possible and pleading to speak to anyone higher up than the people who answer the phone, I get hung up on twice more. Not once did I swear at the customer service people, I was begging and being distressed from being stuck in the sun since 9am. They are the most unsympathetic and horrible people I have ever had to deal with in my life. Not once have I ever left another review with a company but this is the most appalling experience I have ever had. I wish the story had a happy ending but I am currently writing this review at 7:15pm at the Tamworth service station. I’ve looked at my call log and have made over 20 calls to the rac today. Every-time I called they said a manager would speak to me and guess how many return calls I have had from a manager, if you guessed 5 you would be wrong because the answer is 0. Not a single person cared enough to call me back. Over 10 hours since my first call was made the only progress I have made is being dumped at a service station 20 miles down the road. They say a taxi is coming but who knows if that’s just another lie to get me off the phone. Hang your head in shame rac because this is appalling and I would encourage anyone who’s thinking of taking a policy with them to reconsider.”

Helpful Report

Posted 3 years ago

“Do not use RAC, they are most incompetent company I have dealt with. Long story short, After returning from holiday car wouldn’t start, it’s a four wheel drive automatic stuck in park.. took them a week to eventually get the right vehicle to move it. Now needs moving again as garage couldn’t repair it, we had to pay for this recovery, promised next day car would be moved… yes you’ve guessed it wrong vehicle sent, told it would be next day…. Oh no still not happening despite 9 calls and promises of call backs. They do not have a clue! Do not bother consider another!”

Helpful Report

Posted 3 years ago

“Auxiliary belt snapped on my van at 9pm on a Friday evening in the middle of Wales. I was initially told there were no patrols in the area or the following day and that they would pass the call on to a contractor. I spoke with the 3rd party recovery guy and told him it was a 10 minute fix if he could get me a new belt. Even though I was initially sure that a patrol van would surely carry such an item as an auxiliary belt for one of the most common vans on the road I finally accepted that I wouldn't get one until the next morning, which meant sleeping in the van on the side of the road until the Auto spares shop opened at 9am the next morning. The 3rd party guy promised to call me at 9:15am the next morning and let me know if he'd got the new belt. By 9:30am (after waiting now for over 12 hours) I still hadn't heard from him and started to call him, he eventually answered his phone and told me that he couldn't get the belt and had passed the call back to the RAC. The first thing I did was phone the Auto Spares shop in Welshpool where he told me he would get the belt from and asked if they had the belt for my van. Yes, they had the belt £20 and they also told me that nobody had called them that morning besides myself trying to get that belt! Thankyou very much ERS recovery in Welshpool for lying and leaving me all night with false hope that you would help get my van rolling again. I eventually had a friend bring a belt out to me and we fixed it within 10 minutes. Still waiting for RAC to call me about the complete mess they made of my recovery. Absolute shambles of an organisation, Been with them for over 20 years, but won't be renewing.”

Helpful Report

Posted 3 years ago

“Avoid buying rac membership. When you get told 2 hrs until you are recovered by the call handler. You wait patiently for 3 hrs. Then they ring and say it will actually be 5.5hrs to recover us, detailing its a different department, we recover within 90 mins. Will actually be 330 mins if they arrive on time. Really really poor. I don't rightly care which department is responsible, I pay rac membership, not membership to lots of different departments. By the looks of these reviews im just 1 of many customers receiving poor quality service.”

Helpful Report

Posted 3 years ago

“Hi, I bought a single trip European brake-down cover and paid £63 a day thinking that will cover if anything happens, BUT! In Europe, my screen wipers fail, in the rain on the motorway, and RAC refused to come to help me up !!!”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 3,011 reviews