RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,011 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,011 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ANY COST!!!!”

Helpful Report

Posted 3 years ago

“Rac felt its safe to make us make nearly two hrs on top on a v v high hill in the middle of no where, to then turn up to take our car and say you got to stay here though 4 more hours for a taxi apx midnight ???? In the cold in the rain in the dark with no meds and no charge on phone . No lights lights to show people we there and rac said loads of crashes happen here to then speak to katie at rac who says so sorry i will offer 25 £ to you for your breakdown ??? Family of five poorly left late at night and thats apparently my family racs customers worth”

Helpful Report

Posted 3 years ago

“Phoned 10.30 pm for assistance. Told there was a 3 hr wait. 2 hours later received text informing us that a trusted partner would arrive shortly. I phoned Walsall HQ an hour after the text to be told the wait for the trusted partner was 2 1/2 hrs from receipt of the text - so still 1 1/2 hrs to wait till 3.00am. Arrived slightly earlier at 2.30 am. Very pleasant man but simply a recovery truck, without diagnostics on board, to take us home. If we had been given full facts from the start we could have made arrangements for our car to be recovered the next day and enjoyed the night in bed instead of sitting in the cold. As we pay for the highest package in membership this is not what we expected to receive. We won't be renewing in August!”

Helpful Report

Posted 3 years ago

“They left me stranded on the motorway for 5 hours. I am a lone 24 year old female and my car battery had died to I was invisible on the side of the motorway. At first they wasted an hour because they couldn’t find my details . Then kept telling me it would be 45 minutes. 5 hours later tow finally came. I was left by RAC in the most dangerous situation and they were not concerned at all. They have no duty of care. PLEASE AVOID IF YOU CARE ABOUT YOUR SAFETY”

Helpful Report

Posted 3 years ago

“Not fit for purpose. Or any purpose I can think of actually. Was told by the RAC recovery driver moral is very bad and the call centres send the recovery drivers on wild good chases. Their new GPS system doesn't work either. Always shows the recovery driver the wrong route. This is from the first RAC van driver that showed up. Took me 12 hours to get me home (after 6 hour wait) for a normal 2 hour journey. Oh and they damaged my handbrake, which was working fine before the recovery. They refuse liabilty for that as well. DO NOT WASTE YOUR TIME AN MONEY.”

Helpful Report

Posted 3 years ago

“Just avoid like the plague. Everything you're reading beneath is true. They're literally stealing your money for a service they will not provide.”

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Posted 3 years ago

“I had to leave a positive review for the excellent service we received today. They arrived to us within half an hour and went over and above to help us. The gentleman who towed our car was amazing and the gentleman on the phone really put me at ease. Thank you so much”

Helpful Report

Posted 3 years ago

“At 5:30pm my husband called for breakdown assistance...we waited 8h!! Arrived at home at 3am!! Very bad!! They sent me emails with 50% discount at breakdown assistance for what? Why RAC wants more customers if you don't have enough staff to assist customers promptly???! 9hours waiting!!?? Very very bad!”

Helpful Report

Posted 3 years ago

“PLEASE, PLEASE, PLEASE do not waste your money with the RAC, in 40 years of driving, I have never been let down so badly by a breakdown company. I hope you read the reviews and take note. JUST 11% of customers recommend the RAC.”

Helpful Report

Posted 3 years ago

“I would leave 0 if it let me. They made me wait 3 hours before attending (it was an off peak time) the guy as there 2 minutes and said i needed recovery. It was subbed out and that company told me it would be 5 hours. Totally unacceptable behaviour. An emergency service making you wait 8 hours to get your car picked up. Absolutely outrageous and unforgiveable. i had it recovered myself (i waited one hour) and i will be seeking reimbursement from RAC. They clearly don't want to use up resources even though i have the absolute top cover with EVERYTHING included. This is obviously their cost saving scheme. Do not use if you have any sort of a life, or, do use them if you enjoy waiting by the road side for 8 hours!”

Helpful Report

Posted 3 years ago

“I agree this once proud and reliable service are a mess a serious review is needed still waiting at home after more than 3 hours🙄”

Helpful Report

Posted 3 years ago

“This review is in 2 parts. Re: RAC car insurance/breakdown cover. Part 1. After speaking to an agent re: my renewal quote, she was most apologetic about not being able to reduce the quote, stating the reasons why. Part 2. Speaking to a different agent re: a quote for breakdown cover [different division], I found it very difficult to get a quote for more than one particular service to compare which one I should go for. Having accepted a quote, I later went online and found I could have got a more comprehensive RAC cover for an extra £13. Not happy about that. Next time I shall go online to conduct business, only phoning the RAC when unavoidable.”

Helpful Report

Posted 3 years ago

“I phoned RAC on Tuesday 17/ 05/2022at 18:00 pm I asked for road assistance, I have been advised that the assistance could be with you in the maximum two hours waiting. I was waiting for hours and no body came for help till around one o’clock am next day approximately 7 hours later which I was in the bed as I supposed go to work at 6 am in the morning. Please you make a decision how supportive and reliable the RAC are???”

Helpful Report

Posted 3 years ago

“Have warranty cover with the RAC. Trying to claim on it as car has broken. It’s been sat in the garage 3 weeks with not one step in the right direction. No help from anyone and I have had to do all the chasing.”

Helpful Report

Posted 3 years ago

“Worst service ever - 14 hours from break down to recovery during a quiet Monday. Consistently lied to by staff when they eventually answered the phones. For goodness sake do not use these charlatans.”

Helpful Report

Posted 3 years ago

“My son phoned you at 5 pm today it is now 9.30 pm and he is still waiting for recovery, absolutely shocking service like you car insurance. He left work at 7 am this morning, clearly you have no client care whatsoever. If he needs a pick up truck when will that be midnight. Go elsewhere not with the RAC.”

Helpful Report

Posted 3 years ago

“i phoned at 2.30 on 16 may [ today ] as car will start but not drive as stop light came on dash i was told someone would be out tonight between 10.30 and 11 pm change of time will be out tomorrow between 10 and 12 am [ something should be done about about this crowd [ do not go near them ]beware”

Helpful Report

Posted 3 years ago

“First call 6.13 in evening, 4 hours waiting time given. 1am in morning no updates on ETA, no calls and no messages. Do not sign for RAC with your vehicle insurance.”

Helpful Report

Posted 3 years ago

“One of the worst companies to deal with 2 hrs waiting n stil not confirmation who is coming 10 people I have spoken from Rac they are just passing each other Don’t buy ever this”

Helpful Report

Posted 3 years ago

“I bought a car and part of the deal was a years breakdown cover. As I had breakdown cover with my insurance policy I did not require renewal. I moved house within the period and thought nothing more. I never passed on my bank details to RAC however, I noticed that £65.98 was taken out of my account by the RAC. I assume my details were passed on by the car dealer. I called and challenged this and was told that I didn’t opt out. I was told a letter was sent out giving me the opportunity to opt out. As I had changed address I never received this letter. After explaining the situation I was told I would receive a refund less a £25 cancellation fee. I challenged this and asked for a telephone number to make a complaint. The RAC employee said that didn’t have a telephone number and I should take up with the dealer. I never had an agreement with RAC yet I am out of pocket for an agreement between the dealer and the RAC. This is sharp business practice by the RAC in my opinion. Therefore, for customer service and refunds don’t expect a great deal. Seeing the low ratings I suggest that potential customers take note and chose a reputable company for breakdown cover.”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 3,011 reviews