RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,013 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lies lies and more lies… promises and under delivery on all services communication is good but nothing comes of what they promise you take your money and leave you stranded”

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Posted 3 years ago

“Left stranded for 5 hours because the first van wasn't able to tow my car. Had to get a friend to take me home and it was 2 DAYS before RAC finally arranged collection of my vehicle. Disgraceful.”

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Posted 3 years ago

“Broke down on a dark county road at 11pm pm Friday, it was 7:40 the following morning they arrived. I was lied to told people was on the way and fobbed off. Car battery died as hazards drained it had absolutely no light at all. I would never use them again or recommend them and if they thinking they are getting another penny from me they can think again”

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Posted 3 years ago

“I called the RAC on Friday to ask about replacing my car battery. I was specifically told (and have the recording that proves it) that I can buy my own battery and call the RAC on the day I need to get it fitted. (I ask "it's fine if I buy it on my own, I don't need to buy it from you" and the answer is "You can buy it on your own as well".) I called today but was told that the RAC won't fit a car battery not bought from them. This is a very bad customer experience. I am down 120+ pounds I paid for the battery, and cannot find anyone that would help me fit it (I called 10+ places today, all are just fitting batteries that they sell). The customer service was unhelpful and said "we'll review the recording to make sure that this doesn't happen again". As if this helps me :(.”

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Posted 3 years ago

“Complete disgrace, I feel sorry for the actual patrol men who were lovely, it’s the call centre that needs to get its act together. After numerous calls to them and false promises about when they were sending out someone to get us home it was TWENTY hours before it actually happened..despite me telling them I had two young children with me.I asked to speak to a manager but they told me they couldn’t do that. As a first time member I won’t be renewing.”

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Posted 3 years ago

“Absolutely a cowboy outfit, waited 12 hours in the dark and was lied to on numerous occasions the staff are clueless and do not even bother about your situation, they don’t deserve to be in business and I am taking legal action against them 👎”

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Posted 3 years ago

“Got a free 12 months Voucher for the RAC when I bought a new car. I phoned RAC Customer Services as I had a couple of simple questions. The man on the end of the phone didn't have a clue as to any of my questions (which were childishly simple) and insisted on referring to me as "fella." Anyway, I'll stick with the AA.”

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Posted 3 years ago

“Do not use R A C warranty while they use assurant for the warranty,they dont pay you the money.use A.A or someone reputable.garbage”

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Posted 3 years ago

“14 hours to make a 2.5hr journey home. 4 recovery vehicles. Left abandoned at a petrol station in the middle of nowhere for 3hrs and then on an industrial site for 2hrs at midnight. Do not take out cover with this company. Zero compassion from staff. Absolute disgrace.”

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Posted 3 years ago

“Awful, rip off company. Do not use them I am about to go to the ombudsman as they haven’t answered my complaint at all, completely ignored us. I covered my new driver son with them and they complete ripped him off. DO NOT USE. I have Green Flag and they are great.”

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Posted 3 years ago

“Very helpful over the phone, lovely manner, but completely ripped of , been with them since 2018 now 2022, changed car, went up to 109 a month from 20..... New car insurance well over half cheaper,”

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Posted 3 years ago

“They never turned up!!!! 11 messages and over 4 hours later, they rang me to apologise... member for over 20 years, never called them out before. Had to pay a local breakdown company to get home, cost me £120.00 for approx 3 mile journey. Don't waste your money on them!”

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Posted 3 years ago

“I always thought RAC to be reputable. Having just dealt with their Shop Customer Support I will never use the company again. Abysmal support, ignore UK Trading Laws, inefficient and incorrect information on their website Ignore the understanding of what a Formal Complaint is...........need I go on, I have found many similar reviews subsequently online along the same lines, I just wish I had read them before trading with RAC”

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Posted 3 years ago

“What a shambles that the lowest review is 1 star, they don't really deserve any stars. What a shambles from start to finish, called 11pm ford warranty, RAC promised within the hour. An hour later I get a call from RAC "customer services" saying they won't attend as no agents available! But we can send recovery. I said send recovery, they immediately said the garage will be closed so will send partol in morning. I explained the garage is open 24 hours... more excuses.... 7am the AA showed up! What a shamles”

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Posted 3 years ago

“Could not start my car. Phoned RAC and they informed me that they would have someone out to me within the hour. It was actually 40mins and the RAC engineer was absolutely spot on in his diagnosis of my cars problem. Owen was his name and he serves the south wales area. He was so helpful and gave great advice on how to avoid the problem in the future. This is the second time I have used the service and have not been disappointed in their response. If what i saw is the standard of service, then they are doing something right.”

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Posted 3 years ago

“Don't rate RAC at all ! My husband pays monthly we breakdown on M62 at 10pm 5 of us including child ! Temperatures dropping told 20 mins then told carnt get a truck ? Hubby had to wait 6hrs then had to sit in our broken down car on the back of tow truck as driver had someone infront wasn't anyhting to do with RAC probably his mate ! I advise people to get cover elsewhere !! Still waiting to hear something!!”

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Posted 3 years ago

“I Have 2015 Vauxhall Mokka Auto Had a problem , driving normally then power steered locked up and various warning lights came on , I managed to steer safely into the side of the road. I turned the engine off and when I tried to restart found out there was no response from the starter motor, also boot would not open . I contacted RAC who said they would get an engineer to me as soon as possible . This was approx 2pm , while waiting I was kept informed by text messages of the progress . At 3.30 I received a phone call from the Engineer that he was on route to me and would arrive in approx 10 mins, which he did. The engineer was very methodical and eventually diagnosed the fault to a dirty earth connection onto the bodywork of the car . He made good the fault and checked that everything was now working exactly as it should. I am extremely gratefull to RAC and especially the engineer Paul for a brilliant service .”

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Posted 3 years ago

“I had a one year warranty on an Alfa Romeo Mito. Within 5 months of purchase the coolant system started to show problems and I was unable to take on long journeys as the engine would overheat. I looked to use my warranty, and it was impossible to find a local garage, in need if working vehicle I bit the bullet and got fixed on my own dime. The issue continued, I eventually got booked into an RAC approved garage and found I had to pay for the diagnostic myself! There was no visible engine trouble, but the gent at the garage did remove some leaves that he said was covering the vent and could be causing the overheating. As he didn't fix any direct issue with the engine I had to pay for his labour as the RAC wouldn't cover it. I then called the RAC explaining the issue. I was greeted by genuinely the worst customer service agent I have ever had the mispleasure of speaking too. He was rude,arrogant and kept interrupting me. I said that given I had paid over £400 for a warranty and that 2 mechanics could see no visible issue with the engine that is was up to them to find a solution. He said to take it to a VAT registered garage, pay out for any repairs myself and then TRY to claim the money back. I'm already £750 out of pocket on trying to repair this car. When I could a word in edgeways I said I think it would be more than reasonable for the RAC to refund my purchase and take the car off my hands. If I had a warranty on a television or fridge, this would be common practice. More rudeness and more arrogance, I was so angry I hung up. Anyway one week later 8 decided to it my losses and sell the car and buy a new car. I called the RAC once more to cancel this warranty, I was told this was fine but I wasn't entitled to a refund for the last 4 months of the warranty I wouldn't be using . Needless to say i am fuming, the whole company are a bunch of con artists. Do not use them.”

Helpful Report

Posted 3 years ago

“I got stuck in a muddy alley at UCKFIELD SUSSEX on saturday afternoon I called RAC EMERGENCY line and explaned what happened 1 team was sent and after observstion , took photos and said that it will pass the report to the office so they send appropriate vehicle . 5 hours later a can cam which was around 23:50 Have in mind i got stuck at around 16:00 After observation photos were taken for the 2ND TIME AND WAS TOLD THAT THE REPORT WILL BE PASSED ONTO THE OFFICE SO THEY COULD SEND APPROPRIATE VEHICLE FOR THE JOB. Waited till 00:53 and as no one called me , ive called the emergency line , and asked what is going to happen !?? I was told that it could be sorted in the morning , and APPROPRIATE VEHICLE WILL BE SENT TO DO THE JOB ! I was offered a taxi however choose to get home with another vehicle so i could be brought with a taxi from my home adress as i didnt want to drice as i was on the road for 22 hours at the day the accident happen , on which the operator agreed to ! So next day comes and i have a call from 2 different Road assistance guys who SAID THAT THEY ARE ON THE WAY and when i personally informed and advised that if they come with a HGV or a van The rescue will not happen as the alley is narrow and for that REASON A 4x4 IS MORE APPROAPRIATE FOR THE JOB they told me THAT NO INFORMATION IS PASSED ON TO THEM REGARDING SUCH INSTRUCTIONS AND THEY ARE WITH UNSUITABLE VEHICLES FOR THE RESCUE !!! HERE I AM CALLING THE OFFICE AGAIN EXPLAINING THE SITUATION FOR THE 1355221 time AND FROM THE OTHER SIDE (office) WAS INSURED THAT ALL INSTRUCTIONS WERE TAKEN UNDER CONSIDERATION AND A SUITABLE VEHICLE IS ON THE WAY !!! So here we are getting to the point where i ask the RAC TO book a taxi FOR ME so i can get to the location of the accident which is AN HOUR DRIVE FROM MY HOME ADRESS!!! The taxi DOESNT COME AT THE CONFIRMED AT 1st time frame of booking , I wait another 30 mins on top of the 20 mins suggested in the booking and still nothing !!! I call the office asking what is taking so long and GUESS WHAT ?? The booking has been cancelled as THEY WERE BUSY 😞 When i asked why was i supposed to find out by calling YOU THat the booking was cancelled i got NO ANSWER IN RETURN !!! After another hour i FINALLY GOT A TAXI TO THE LOCATION OF ACCIDENT !!!! On my way i had a call from the office that a suitable vehicle will be at the location waiting for me which i taught at the time is a relief … but NOT FOR LONG !!! When i got there I SEE A SMALL LORRIE LORRIE WITH A PLATFORM WAITING FOR TO RESCUE ME … the guy tried his best but his EQUIPMENT FAILED TO EVEN START THE AID …. When i asked him what happened to the 4x4 he answreenthat he WASNT TOLD THAT A 4x4 was needed as they dont get info about details , they just receive a breakdown call …. So shortly after he got in the lorrie he said that he is going back to base with is MEDWAY , i asked WHAT ABOUT ME ?! And he said i should call the office !!! I did call the office and GOT NO ANSWER !!!! I had no transport back to my home (i was brought by a taxi from LONDON , the location is UCKFIELD SUSSEX 1 HOUR DRIVE FROM MY HOME !!! NOBODY CALLED ME BACK TO ASK IF I AM OK !!!! Today which is on the next day i RECEIVE A MESSAGE FROM R A C ASKING FOR A FEEEDBACK WELL HERE IS MY FEEDBACK : R A C USELESS WHEN IT COMES TO RESCUE”

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Posted 3 years ago

“If no stars was an option - I’d pick it! First time using RAC today. Absolutely shocking service from RAC today. I got locked out of my car and was told it would be a couple of hours wait - sure that’s fine, I did explain I am a domiciliary carer that visits very vulnerable clients so need my car back ASAP - they said I’d be put on the priority list. All was fine. I got the regular updates and waited the ‘couple of hours’ in my mind a couple means 2. The 3 hour mark hit and still no sign - I called up and was told to refer back to the text messages, 3 hours turned into 4, then 5, then 6…I was absolutely freezing cold and only had the “we’re sorry you’ve had to wait” texts - I then had no more updates. The app then updated to say they’d be out TOMORROW MORNING!!!! Absolutely shocking. What’s the point in having breakdown cover if they don’t come out. Another customer leaving the shocking service. So today was a waste of my time and a days worth of money not earned.”

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Posted 3 years ago

RAC is rated 1.4 based on 3,013 reviews