RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,959 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,959 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i paid for legal insurence so after two years i tried to get the service i paid for,only to find no my claim is not valid i lost two tyres due to hitting a pot hole in glasgow twice i lost two wheels and tyres stay away from these scam artess they will take the monsy from you but not give you the service”

Helpful Report

Posted 3 years ago

“3 times i call them out 3 times they made wait 6 hours so i call some one and they got me home this is the lat timei get rac never i will have them if i was you go to some one who will come out to help you allthay say is sorry”

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Posted 3 years ago

“3 hour waited for rescue not recommend to no one”

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Posted 3 years ago

“I’m a disabled driver on mobility scheme I broke down at 730pm it is now 1205am and still waiting getting worried haven’t had my medicine”

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Posted 3 years ago

“Have been with AA for Roadside Assistance for 25 years plus. They would not match RAC 50 per cent offer, so I, reluctantly changed provider.”

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Posted 3 years ago

“Absolute joke of a service. Left my wife in a live lane with a baby for five hours then sent the wrong recovery truck. The engineer sent out was a loudmouth bully who was rude and aggressive to my wife.pls search elsewhere as the rac are an embarrassment. You have been warned. ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️”

Helpful Report

Posted 3 years ago

“Joke of a company. Called RAC out to collect my van at 12.30pm, was promised 3 oclock. They arrived at 6.30pm only to take it to a service station where it stayed for a day and a half. After several calls, they promised to deliver it to the chosen garage, first the night of the breakdown, then the next morning, then the evening. FOUR days later, I am still chasing, all I get is a so called ‘manager’ calling me in 45 minutes. I left the AA because I thought the RAC would be better. How wrong could I be. It’s now costing me £100 a day to hire a van. It would have been cheaper and less stressful to pay and get it towed myself. Find another company. The 1 star reviews are not a coincidence.”

Helpful Report

Posted 3 years ago

“The absolute worst possible recovery experience of my entire life I had purchased the breakdown cover online and filled in all the necessary online application process including entering my vehicles details I have a Volkswagen Crafter long wheelbase and I use it for camping I had been paying for my breakdown cover for several months confident in the knowledge that if I should break down I would be covered unfortunately when I did break down the RAC inform me that my vehicle was marginally too long and that my policy was invalid they then suggested I pay them £1200 to take me to my home address, I had rung up several recovery companies locally and prices ranged from £350-£550 so the company that I had paid to protect me in the event of a breakdown was now telling me they were not going to recover my vehicle and they wanted to charge me at least £650 on top of any local recovery service 🤯 they left me by the side of the road luckily enough as it happens my girlfriend was with me and she was covered by the AA for her own private vehicle which also covered her as a passenger in any other vehicle my girlfriend used her policy to collect me from the roadside with the AA because my own policy that I paid for with the RAC had abandoned me on and then tried to charge me more than double what any local firm would’ve charged me hadn’t paid them directly I feel like I need to make it my life is work to tell every single person I ever meet ever during the course of my entire life never to join the RAC”

Helpful Report

Posted 3 years ago

“I bought two tyres. Next day they phoned me up telling me that my tyres are out of stock. I asked them to cancel my order and refund the money. After 8 days no money refunded. Are you playing with my money and you blocking them for no reason. 0 stars”

Helpful Report

Posted 3 years ago

“Absolutely abysmal service every time. Been waiting nearly 24 hours for supposed tow to a garage, am a grandmother, dumped halfway on route at a service station and they have had 20 hours to organise this connection! Answer machine on phone is a ridiculous affair too. Does NOT deliver the service as advertised, despite the mechanics efforts, they are thoroughly let down by the lack of 'organisation'.”

Helpful Report

Posted 3 years ago

“2 massive issues ref worst service; 1. I waited 2 nights for rescue as no patrols in a city centre! 2nd day/night 9.5 hours!! Didn't offer me a tow to RAC garage so I had choose my own & in morning the garage couldn't help so I was stuck! They phoned every 2 hours to ask the same Qs about what was wrong! I'm not a mechanic and do you not make notes of my report?! 2. They just took £158 from my account today for auto renewal!! I did not agree I would never go with them again and they won't refund me full amount due to cancellation charges! SCAM !!!!”

Helpful Report

Posted 3 years ago

“Been waiting for 3 hours only to find out they send recovery vehicle to the wrong location. This is after I sent them my location, twice. They initially told me I’d be on my way in 45 minutes. Joke of a company”

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Posted 3 years ago

“Waited 6hrs yesterday for a pickup truck, RAC didn’t update me on what was happening, they cut you off if you try and call them. When the third party pickup truck eventually arrived, the driver said 6hrs wasn’t that bad! I will be cancelling the RAC today and going back to the AA”

Helpful Report

Posted 3 years ago

“Why don't you answer breakdown call”

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Posted 3 years ago

“I have just been talking to a man named Antony about my break down cover with the RAC. He was so helpful that i felt i needed to post a good review. People only seem to send bad reviews and dont recognise good service.”

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Posted 3 years ago

“My 82 year old father in law broke down, after a somewhat frustrating telephone call speaking to a machine he finally got through, was told 2 hours. Now 5 hours on, not been in touch and still waiting on s roadside in the freezing cold. We will defo be cancelling RAC. I’d highly recommend people go elsewhere 🤬”

Helpful Report

Posted 3 years ago

“Excellent service, I was informed that they were really busy and it could be three hours before rescue. I explained that it was an elderly gentleman driver who was somewhat confused. So it would help if they could keep in touch. The mechanic was really understanding and helpful and arrived within the hour, sorting the problem in no time at all, so impressed with the service. I have been with the RAC for many years now and consider them worth their weight in gold!! They are well trained and experienced, and above all, friendly with a good sense of humour! Well done RAC”

Helpful Report

Posted 3 years ago

“Following a car breakdown in January do you think it reasonable to wait for 4 hours for someone to turn up ? For it to take 6 days to return your car to your home town/garage ? For it to take 2 months to refund your expenses ? I don't ! Suggest you look elsewhere for cover.”

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Posted 3 years ago

“I can not thank RAC enough. ESPECIALLY the man who came to move my car. I was in hove & my car was 3-4 miles away, meaning it would have taken me over a hour to get to it. He came out of his way to come and pick my keys up from my home and go and collect the car. Then also put my bumper back on that had been pulled off. He was the most helpful, politest and professional man ever! His name was Gaven (3246) … I suffer with anxiety and this man helped me so so very much. I’m truly grateful u have such great staff working for you. 100% recommend this breakdown service. Thanks so very much ☺️”

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Posted 3 years ago

“Shocking. Recovery vehicle turned up but couldn't fix issue (not an issue) so had to arrange Recovery. Couldn't do it himself because his tow was broken. Had to wait 3 hours longer for another vehicle to turn up in the freezing cold with a dog in the vehicle. Very unimpressed.”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 2,959 reviews