RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,038 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke down at 7pm and they gave me a 4 hour wait window ........ 4 hours. Totally unacceptable !!!!”

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Posted 4 years ago

“Broke down by Battersea Bridge in London. That is pretty central. It took the RAC SEVEN hours to get someone out to help. I was in the car the whole time. Seven hours. They are severely understaffed (don’t believe it when they say there are more breakdowns than normal). The patrol guy said they lost a huge amount of the workforce last year and never filled those spots. Please do not give money to this organisation. Much better to go with the AA (which I joined, as I sat waiting).”

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Posted 4 years ago

“I took a car insurance after 6months I moved address I was told RAC do not carry on with my new post code I have to cancelled and they have to quote me for new one. (Quote me for ne one £1500plus I can't remember exact figure as I was shocked) so I they will cancelled my insuranrance with all they deduction etc plus I have to get a new one from their quote 8x my insurance. I argue why they even going to deduct cancellation fee I am not cancelling I have move address they are the one told me they will not carry on with my insurance instead they will cancelled and quote me a new one. .. this RAC is good on name but beware of their hidden trick a SUCCER.... to cut the story short I have no choice but just to cancelled (I took new insurance from another company which similar similar figure before I moved address) so after all their cancellation fees I was told I have around £50 left they will refund I ask them how do they refund I was told they will refund to the card I paid in full when I took the insurance. I check with the person I'm talking to if I they have the right card etc, yes its all good. Now 2 Months later I am still chasing them for my refund for my money. All I can say think twice before you take insurance from RAC... I will never recommend this...A big No NO NO NO NO. I am hoping that all the customer who have the same experience with RAC PLEASE COME FORWARD AND WRITE YOUR REVIEW... let's bring this company down.....”

Helpful Report

Posted 4 years ago

“As I went in to rac on this day of April 10th I had the store manager malaka confronts me about a review I made about her rude attitude well I plain told her I left her a bad review what she just was so unprofessional it was so unbelievable and unbusiness like that I was sickened by it she also stated that her boss chrissy told her to confront me what are you kidding me I'm a paying loyal customer and I dont appreciate that at all so so unprofessional how can a boss tell another boss to confront a customer about a bad review I gave maybe yall should consider hiring a more business like professional staff like your store manager to run the place I pay for my stuff loyalty even have paid more than what I should but I do because I want to own my items but I will not tolerate being confronted about a bad review I gave about a bad employee and the rude attitude all the time over the phone or even in store unprofessional very”

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Posted 4 years ago

“We were left for 7 hours”

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Posted 4 years ago

“THINK HARD BEFORE BUYING A BATTERY FROM THE RAC. Unfortunately I did and with 2 years warranty remaining it won’t hold charge. Customer Services are using Warranty small print to avoid changing it. They suggested an escalation procedure that ends up being considered by the original Customer Service Operative who then refuses further escalation. This is ‘marking their own homework’. As a vulnerable 73 year old, I have been without transport now for almost 3 weeks. My advice is avoid RAC batteries like the Plague.”

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Posted 4 years ago

“Left me stranded and would not help me i am a pensioner,, been with them over 10 years i will finish with them they did not want to know”

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Posted 4 years ago

“Been with them for a few years but wasn't happy with their service. Ive waited over 4 hours (then cancelled)for recovery cause they were busy, poor communication, had to ring them as they never called us when they were over 1 hour late. Eventually cancelled them when our local mechanic helped us out and got the car going. Another time, again waited hours for him to drive past us several times (big car, broken down in a cycle lane, couldn't miss us!). Decided to cancel cover at renewal, they took payment from my debit card so I couldn't stop payment. As payment was still pending I rang them for them to charge me £26 to cancel! Disgusted!!!”

Helpful Report

Posted 4 years ago

“3 days 9 hours is how long it took the RAC to recover my vehicle, unacceptable. I tried to cancel my policy, but the RAC said as I had benefited from their service this wasn't an option. Totally unacceptable.”

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Posted 4 years ago

“My car was broken down and had to wait over an hour then driver arrives just to tell me that he won’t toe my car unless I pay them £180. I rang rac helpline to complain why he’s asking for money when I have PREMIUM RESCUE membership? The man on the phone said that driver shouldn’t be asking you for money and toe my car to any destination I want, but still rac driver still refused to do anything as he said I don’t maintain my car lol , so I ended up paying for 13 months (£17/month) for nothing. Don’t waste your money and get scammed.”

Helpful Report

Posted 4 years ago

“Hi I'm am still waiting for rac to come out it has now been 5 hours since 17.00 and still no sign of them just silly texts I have complained and they have told me 23.57 this is unacceptable but because my company use rac fleet I have no choice.”

Helpful Report

Posted 4 years ago

“I waited 7 hours for breakdown! In the middle of the night. Was scared my phone would go dead before I even got asked where I was because they kept me on the line for so long before asking any details. They told me 23 hours at first, by the end of the call 3-4 hours. So waited and waited thinking they must be so busy at the moment, every 30 mins they sent me a automated text saying they will be with me soon- false hope! After the 4 hours I stopped even getting messages at all like they abandoned me. Then called them again, they asked if I want to leave my car (where burnt out cars seen in countryside) and get taxi, persuaded them to do more. Third party tow truck not mechanic eventually came after grumpy call, towed me home. Next day called RAC as car still not been looked at, the guy came a lot quicker, in an hour, very helpful though what he thought was the issue, 2 garages since said that was not the problem. Such an ordeal I don't trust the RAC and their automated services are clearly not working. RAC "they will leave you stranded for 7 hours"”

Helpful Report

Posted 4 years ago

“Membership number 200110004738485. The RAC left me, an 81 year old & a lady with bipolar for 3 days without rescue because they were a little busy. Now they are chasing me for renewal, after agreeing a refund (which never appear). The RAC should be ashamed. #readilyabandonscustomers.”

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Posted 4 years ago

“The worst company snd staff I have ever come across have so trashed you on every internet site I can leavening a 1star rating or 0/10 rac should be aloud to train or run”

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Posted 4 years ago

“I waited for 3 1/2 hours at Gordano services with my 79-year-old father-in-law . The car would not start the window was down and it was freezing cold . Totally unacceptable time for someone of this age to have to wait . The recovery mechanic on the other hand was fantastic . Sort your staffing resources out totally unacceptable to have to wait this long there is no excuse as there are so few cars on the road at the moment. Gordano services was virtually empty . I’m thankful that I’m with the AA and not the RAC .”

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Posted 4 years ago

“My 84 year old disabled husband who has cancer has waited four and a quarter hours in the cold and still no one has turned up. Your service is appalling.”

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Posted 4 years ago

“3 hours waiting. and then someone called that will be with you between 19:30 and 20:30 at 22 they updated me that they will be with me in 15 minutes.”

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Posted 4 years ago

“31/2 hrs wait then 11/2hr to look at it and can’t fix,not convinced knew what he was doing ,just kept trying same thing didn’t work didn’t try anything else !”

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Posted 4 years ago

“My car broke down at 11.30 within half an hour which was great but the patrol that came to attend refuse to help because i forgot my id i told him if he goes back on my history he will see that is the same car i always called for breakdown and it is register with RAC. I offer to ask my partner to sent a pic of my id he refused that he wanted to see a physical id i show the app on my phone he told "anyone could download the app" i have proof of address in my car with my name plus an oyster card from TFL with my picture on still he refused to help he just wanted to leave i could not believe. Then he said i can pay £100 for my car to be tow i asked him if i would get refunded once i provide my id he said no and before he left he me asked to make sure to have nut so thats who ever is coming to fix can use and RAC do not provide the nuts. I could not believe what i was hearing. And he left me there result of that i had to ask my partner to bring the id and i had to wait another 3 hours for someone to come for help But the second driver that came was really helpful and he provided the nuts to fix the car.”

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Posted 4 years ago

“Avoid at all cost!! Waited 4-5 hours”

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Posted 4 years ago

RAC is rated 1.4 based on 3,038 reviews