RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,038 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS!!! When I signed up I asked the sales man, can you cover a custom built recovery truck. His answer *YES SIR* broke down tonight, snapped alternator belt, in my iveco daily, 120mph drift truck, which is 19.8 foot long, and 1.78 tin weight, RAC bozo turns up, walks along the side of the truck, *SORRY BOD IT'S OVER 21 FOOT* my response I've got all build docs at home proving it's under 20ft, Now stuck 60 miles away from home, RAC *WE CAN RECOVER YOUR TRUCK AT A COST TO YOU OF £1500 + VAT* I've now rang a contractor who's on the way to get me and my truck home, at a cost of £150 RAC ARE CON ARTISTS!!!!! THERE PATROL GUYS ARE STUPID, I'M A MECHANIC THERE CLEARLY NOT!!!! TAKE MY ADVICE STEER WELL CLEAR.”

Helpful Report

Posted 4 years ago

“Awful service 4-hour wait then they decide there is no one in the area so they are sending a contractor. don't rely on the RAC for help”

Helpful Report

Posted 4 years ago

“Because I’m 3 miles outside my mileage limit,they tried to charge £100 for a recovery,”

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Posted 4 years ago

“The RAC left me waiting 12 hours before sending a taxi for a disabled driver, 81 year old & another bipolar passengers. Every 40 minutes they said they were 40 minutes away. We had broken down on a sharp corner in a village & had no food or water. I took so many calls that I lost count before they sent a taxi. Eventually 3 days 9 hours later, my car & caravan was returned to me, the car was by now severely damaged! (you can't tow a classic Jag auto, but they did). They decided that as I had beniffited from their service! £25 was sufficient compensation! Please never use the RAC, more commonly known as readily abandons customers.”

Helpful Report

Posted 4 years ago

“Ex employee hence the anonymity; in brief RAC and concentrix are awful companies. I had to speak to people on multiple occasions where they had been waiting over 10hrs by the roadside, this service is not on, especially if you advertise yourselves to be one of the best when in fact it's the opposite. Throughout the covid pandemic I was let go 4 times in a year, no furlough or sick pay, when demand increased they asked me to come back which I happily did as there was no other option to gain income for me, they could've easily put me on furlough but I guess it's always the cheaper option with this company. To summarise, the RAC is kept afloat by it's staff, the patrol men really keep that company in business however there simply aren't enough of them thus causing massive delays which isn't good if you're broken down on the motorway. Training is adequate but like previously mentioned they don't give a s*** about their staff, I understand this year's been hard for everyone, rac included, but I don't think penalizing workers is a good way to help the issue. To be clear even if they did put me on furlough I would still say the same thing about the company.”

Helpful Report

Posted 4 years ago

“Left me on hold for 10 minutes then cut me off. Great customer service. Well done.”

Helpful Report

Posted 4 years ago

“Am still awaiting to hear from RAC I would not recommend anyone geting rac membership get AA I had bad experience waited 8 hrs for them to turn up for them to say my vehicle be kept in their compound till morning as nit late to bring to main dealer ye rite who's faults that 8 he wait an then god knows how they tow it on their clamped out white loader as it was contracted out to some by rac so wasnt a proper loader and now am left with a tow eye cover at back of my landrover that has fallen off due to being lose as their only ones that would of took it off an broke the brackets an done a crack to unit underneath it Unbelievable no call off them at all Do not use RAC folks as the contract jobs out to anyone an ur vehicle will be at risk”

Helpful Report

Posted 4 years ago

“Waited 9 hours to be collected from the side of the road with no water or food. Was told there had been a clitch in the system and the job was showing as completed. No empathy or apology. Have cancelled my services and will be using someone more reliable and empathetic.”

Helpful Report

Posted 4 years ago

“there customer service is absoloutely rubbish I would never use these again treated like a number and only interested in taking you money not dealing with any issues you may have”

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Posted 4 years ago

“Well for a start I wouldn't have even given 1 star, I had to just to trigger the response box! All I needed was a jump start from home so that I could go and buy a new battery. It took 1&1/2 hrs on the phone from 2pm yesterday, being passed through 6 different departments to eventually establish that RAC had had troubles with the direct debit system and my policy had subsequently expired. I had to reinstate the policy & pay a £25 surcharge because I called them out on the first day of a new policy, and was then told there was a 4 hour wait, by which time Halfords would be closed. So the guy on the phone said he'd booked a call out for 9am this morning, by 11.20 I still hadn't heard anything so I called them again only to be told that there was no callout booked! So they booked another callout, told me it would be at least an hour and a half, and 10 minutes later I got a call from the mechanic who was sitting outside my old address 250 miles away. I've always said that I've never had a problem with RAC breakdown, but that would be because I've never had to call them out. I just thank god that I wasn't stuck in the middle of nowhere because I wouldn't have known that my policy no longer existed until then. In the end my elderly father has been to jump start my car, but when I tried to cancel the callout I was told I couldn't and I had to speak to a rep. I was put through, gave my membership number and then the call was cut off. That's it, I'm done. I've called the renewal team and asked for my £25 surcharge back, and ditched them.”

Helpful Report

Posted 4 years ago

“I got very bad experience with RAC. nearly 6 hours still waiting for recovery. Called few times i got reply on the way. What a joke.”

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Posted 4 years ago

“Real BAD service! Don’t join them.”

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Posted 4 years ago

“On the 22nd December I called the RAC after my tyre blew on the motorway At 7pm and was advised a 2-3 hour wait. I started receiving there automated texts advising 45 mins. Then 7 hours later I spoke to someone on the phone and was advised no one would be there until 9am. I should have left them then but didn’t and assumed it was a bad day for them. Today I called at 8pm as my headlights won’t work and was also advised 2-3 hours. It’s now midnight and I’m still sat in Sainsbury’s car park with my 3 year old. Unacceptable is an understatement. Also the texts are exactly the same fully automated like they know it’s going to be longer and if they where honest I would have had someone pick my daughter up for me.”

Helpful Report

Posted 4 years ago

“Car wouldn't start this morning (10:35) nothing wrong with the battery as it's new. At 10:45 I contacted the RAC and after listening to an infuriating amount of recorded babble I was finally connected to he call centre. I was told because I was at home the call out wait would be 2-3 hours. Well it's now 4 hours later and I've just had a call saying that assistance probably wouldn't be arriving until 10pm!!! The call advisor then went in to say that seeing as I'm at home and not going anywhere would I mind waiting until tomorrow!!! YES, I do mind! The reason I'm not going anywhere is because my car won't start and being at home shouldn't come into it as I pay for home start!! Nothing but text messages with apologies and excuses and still waiting for help to arrive!!! Well after this experience I'll definitely be cancelling my policy. Appalling service. Never again!!!”

Helpful Report

Posted 4 years ago

“I have had 2 issues with the RAC and really should have learnt after the first one. The first problem was when my car broke down on the M25 and I managed to get it into Clacket Lane services where they reappeared my told me they would be with me soon then went silent then finally picked me up the following afternoon having left me stranded for over 20 hours. I should have learnt my lesson and changed company but stupidly I let it renew thinking I couldn’t have problems with them twice. Well now I have a new issue they had previously replaced a battery on my car with one of their own that has a 5 year warranty expecting that if the battery failed they would replace it at any time in those 5 years assuming I met the conditions outlined on their website (see attached picture) there was no fault with the car I have driven more than the minimum amount of miles they state and there had been no accidental damage so everything they lost on their website was fine and as far as I was concerned when the mechanic from the RAC said the battery was faulty and it wasn’t the car I expected a replacement however he stated that because my battery had gone flat it voided the warranty despite the reason the battery had gone flat being that the battery was faulty. I complained and they have now emailed me a different set of conditions (also attached as a screenshot) that says if I let the battery voltage drop below 11.9v the warranty is void despite the reason the battery dropping to that level being that there is a fault with the battery they sold me basically making the battery warranty worthless. They charge substantially more for the batteries than other places but I thought it was Roth it for the 5 year warranty on the product not realising that the 5 year warranty had terms and conditions not explained at the point of purchase that mean the warranty is worthless. It is a complete scam to con you into buying batteries with a warranty they have no intention to honour. That coupled with the horrendous amount of time it now takes them to come to a callout makes them a terrible company to have a policy with you should avoid at all costs.”

Helpful Report

Posted 4 years ago

“Yes they took 4 days to recover my car & wouldn't refund me because I'd used their service!”

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Posted 4 years ago

“The RAC took 72 hours to recover my car and caravan. Initially they sid 40 min, then 3 texts said the same. 2 hours later, the RAC said help was due immediately. Once I insisted on speaking to a supervisor, he admitted having no service booked for us & arranged a taxi home. It the took 3 more days to get my car & caravan home. Avoid the RAC at all costs, the lie about their ability to provide a service. When I wanted to cancel my contract after a 4 day wait, guess what! Because I had used the service! I couldn't cancel. Please use a anyone but the RAC”

Helpful Report

Posted 4 years ago

“I called for breakdown assistance to be told that I was not covered on my policy,and that it would cost me if they called out,so I got help from my local garage at a cost to me,who fixed the problem,I later phoned the rac to be told by another operator that I was covered and they would send a truck out to help me,well it was too late then,my wife and myself are severely disabled and totally rely on the rac to deliver me what I paid for,this is not the first time I have been let down by the rac,many years ago they were very good,but it seems to me they only want your subscription,and then ???my advise look elsewhere if you need car breakdown cover”

Helpful Report

Posted 4 years ago

“Rang to be told 90 mins tops till someone would be with me which was over 4 hours just glad I was in the works car park and not on the dark country roads was glad to get home for just before 2am”

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Posted 4 years ago

“Waited over three hours for RAC to turn up one evening after being told many times that they were on the way and will be with me shortly. I eventually sorted the problem myself around midnight after you tubing some tips. A few weeks later I had to call RAC again for help as my van wheel had sunk into some thick mud. I wasn’t made aware there would be a charge for this call out when booking the recovery or by the recovery man himself. It cost well over £100 for that call out so I called RAC to cancel my membership once it finishes in two months time. I received an email back from them straight away saying my membership has been terminated straight away and I won’t be due any money back as I’d received a call out in the past year. Absolute joke of a company, terrible customer service. Would NEVER EVER use RAC again!!!!”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 3,038 reviews