RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,038 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking. Left us at the side of the M25 for 6 hours. Lied every time I called stated it’ll be within 40mins multiple times.”

Helpful Report

Posted 4 years ago

“Steering wheel locked on my Saab Estate 7th December. It took 35 minutes for the phone call to be answered and then told it could be 5 hours before help arrived. Sought help elsewhere. Won't be renewing membership. Green Flag it is.”

Helpful Report

Posted 4 years ago

“Waited 5 1/4 hours when advised 2-3 escalated to a manager who never called back! My husband has AA membership and were here within the hour kept us informed! Moral of the story AA membership yes RAC a big fat no! Poor service no updates absolutely useless! Still not here but AA are!”

Helpful Report

Posted 4 years ago

“Never ever take RAC breakdown cover. The advisor ( Juliet)told me to book a taxi by myself and go home as they cannot authorise a taxi voucher.So the options for me are , either wait 4 to 5 hours for recovery or go home by a taxi and pay for it !”

Helpful Report

Posted 4 years ago

“Never used their funny breakdown recovery service. They decided to renew mu policy and I called 2 days later to cancel. They only refunded half of the amount and the person in the other side of the phone was extremely rude. Never thought they have such a bad customer service! Avoid as it is absolute useless!”

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Posted 4 years ago

“Worst company ever big problems with them as then you need them you won’t get help”

Helpful Report

Posted 4 years ago

“Avoid please ,very unprofessional and charging you even you cancel your policy and when you told them you informed them then they wanting you proof ? Where you can get call records after 7 months? Very unpleasant,rude and unethical,”

Helpful Report

Posted 4 years ago

“Tyre burst on a pothole - family stranger in a dark country Lane. Tried to call RAC - pay £22 a month membership! They put me on hold for over 45 minutes and kept suggesting on hold that we should go their website to let them know about breakdown. The website kept coming up with an error message. In the meantime we called the AA who answered immediately- cancelled RAC there and then.”

Helpful Report

Posted 4 years ago

“1st time I've asked for help today. 4.5 hrs later, I'm still waiting. 9 text messages: apologising, excuses etc. Telephoned, 20 mins. on hold. Lady (in Manchester) sounded unconfident: transferred me, which put me back on hold, then cut me off! 2nd phone call, told the 'current estimate' was a further 2hrs till attendance. Escalated to the Customer Solutions Centre, who apparently are telephoning me ASAP. I will be lodging a full complaint: asking for a pro-rata refund, compensation, and cancellation of my policy. AVOID!!!”

Helpful Report

Posted 4 years ago

“They really aren't the business they used to be. Been a customer for 12 years. First attempt at home start call +3 hours - had to call to cancel it as I needed to go out. Relogged it - now waiting 3 hours. It seems if you log an issue using the web you are pushed to the back of the queue. Every 30 mins a text to say sorry but we cant attend. They clearly need more engineers in the field but use the excuse of weather and traffic. I won't be renewing...”

Helpful Report

Posted 4 years ago

“Absolutely shocking been waiting 3 hours so far only to be told going to be another hour poor service”

Helpful Report

Posted 4 years ago

“Second time I've broken down throughout my time as an RAC member, first time 4 hours wait, second time 6 hours wait, SALES TEAM SCRIPT SAYS 35MIN - 45MIN Steer clear complete utter FRAUDS”

Helpful Report

Posted 4 years ago

“Tried to cancel my policy i forgot to do had a lot on with moving then being told I have cancer .told the gentleman on phone I did not drive anymore due to my illness but he insisted he could get me a cheaper deal I told him 4 times I did not drive but kept trying to sell me products when I raised my voice he told me I was wrong omg would never recommend them to anyone if that's there policy to sell your no matter what ..”

Helpful Report

Posted 4 years ago

“RAC cancelled my car insurance on the grounds that the black box was not fitted before 31/08. But it was fitted on 29/08! Even worse: they forgot to communicate it to me. Now they refuse to acknowledge their mistake and take responsability! Insane. They can't be trusted.”

Helpful Report

Posted 4 years ago

“I have a commercial recovery with RAC paying substantial amount for my vans. Probably only using once or twice a year. Waiting time is 4-5 hours for engineer to turn up and 4-5 hours for recovery to turn up. Absolutely disgusting and shame on this company. 9-10 hours just to recover your vehicle is not acceptable but disgrace. I would not recommend anyone to use RAC.”

Helpful Report

Posted 4 years ago

“3hours 30mins and no show but got emails about E,cars and insurance shame on you don't wast your money with them thay all so will take 1 years payment out of your account when the renewal is up at a lot more money vary underhanded”

Helpful Report

Posted 4 years ago

“My daughter has been waiting 4 hours keeps getting the same text every 30 minutes but still nothing is being sorted. Disgusting service”

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Posted 4 years ago

“What a bunch of liars and bad professionals. They left me 3.5 hours at the cold freezing and rainny night with a motorbike breakdown. I had to leave my bike on the road all night and get a taxi home. Cancelled it next day of course. I hope one day they will go through the same to see how it is. RAC not even for free!!! They should start to sell burguers abd kebabs because they have no idea how to provide this service.”

Helpful Report

Posted 4 years ago

“Not the company they once were. 20 minutes to get through and so far a 3 hr wait with automatic texts every 30 minutes. After 20 years with them will try another next year.”

Helpful Report

Posted 4 years ago

“Broke down with a baby and toddler in the car, took 20 mins to get through to talk to someone, then got passed arround, then was told someone should be with me in 45 mins, after an hour no text to update me, called again, hadn't even been booked in to send help, re-arranged, we all went home in a cab, after 2 hours still no update, some will be with me in an hour, 2 hours later still no updates, went to bed, woke up at 6am with the kids, then got a text to say he will be arriving soon, - never ever use RAC”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 3,038 reviews