RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,038 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used RAC vehicle checks multiple times. I tend to buy the multi-check due to the frequency in which I require vehicle checks. On my latest use, I was confident I had at least one valid code left from my previous multi-check. With this confidence, I went to purchase a new vehicle for myself. After looking the vehicle over and decided to go ahead and purchase, I tried to use my remaining multi-check code. To my disappointment, it did not work. I therefore tried all of the other codes to ensure I was using the correct one. No luck. I then tried a different browser and a different device. Still no luck. I tried to contact customer service but received no reply on the phone as it was a Sunday. Not a valid excuse if the vehicle check service is advertised as 24/7. I had actually emailed 15 hours prior to attempting the check to ask which of my codes were valid but received no reply. At this point I was in a difficult situation as I needed to do a check on the vehicle prior to purchasing. I thought because the system rejected all of my codes, I must have been making a mistake and had actually use them all or they had expired. So I purchased a further multi-check, it processed, took payment and I received my check without issue. However, the following day I then received an email stating two codes from my previous multi check were in fact still valid and they had not processed when I initially tried due to a technical issue with the website. To this I replied respectfully asking the additional checks I had purchased to be refunded as they clearly were not required. Unfortunately RAC’s customer service clearly were not interested and showed zero respect to a loyal customer. They offered absolutely no support or means of remuneration. They happily took my money, despite it being essentially a duplicate purchase because of their IT failure and then essentially said it was my fault for purchasing a vehicle on a Sunday. Really disappointed with the outcome. I will not be using RAC’s vehicle check service again and I will ensure my experience is voiced to all that it would interest until I receive a refund.”

Helpful Report

Posted 4 years ago

“If I could leave less than 1 star I would. Please do yourself a favour and avoid like the plague. I was left stranded at 11.30pm on Wednesday, told that it would take 4 hours to get to me, despite there being barely any traffic on the roads due to lockdown. The service that night and thereafter has been dreadful. When I asked for a refund of premium, as I had to use another service at my own cost on the night to avoid the wait, this was flatly declined. A truly pathetic service. Go literally anywhere else”

Helpful Report

Posted 4 years ago

“Waited from 4pm to around 3/4 am to be recovered “we will be 90min” yeah I wish you were, told them so many times my car isn’t drivable so they sent out a van instead of a recovery vehicle like I swear they don’t take their job seriously n just wanna mess around, this isn’t the first time, last time they took 10hrs to get to me and the driver kept saying he drove passed a few times n never seen me, not once did I see a recovery vehicle drive passed, also he called me to say he was 30min away which turned into 8hrs !”

Helpful Report

Posted 4 years ago

“RLEASE READ AND TAKE MY ADVICE - USE THE AA!!!! I was left stranded on the motorway for NINE hours. My wife who wasn't with me is with the AA so called in to report the issue as well - they told her someone would be with her in an hour (but in this instance her policy didn't cover me as she wasn't in the car too). The RAC are absolutely shameful - I have been offered £100 compensation which doesn't even cover the cost of the private tow I had to arrange, let alone the lost day of work. Customer service well help no more, nor refund my membership so I can join the AA. YOU HAVE BEEN WARNED DO NOT USE RAC.”

Helpful Report

Posted 4 years ago

“Moved to RAC from AA last year, what a mistake. Incorrectly told my 20 y/o they weren't covered and then went on to say 6-8 hours wait at night on motorway.”

Helpful Report

Posted 4 years ago

“Single female left for 9 hours after breaking down on the motorway in freezing temperatures.”

Helpful Report

Posted 4 years ago

“Took them over 2 hours to come and fix my car.”

Helpful Report

Posted 4 years ago

“Absolutely shameful. Left waiting on side of road for 8 and half hours. Terrible communication. No excuses. Do not use them - I have had MUCH better experiences with the AA”

Helpful Report

Posted 4 years ago

“Worse service I have come across in my life. Nearly waiting for 8 hours to help me with flat battery. This was my first call in 2 years to RAC after being with AA for 30 years who have always attended under one hour. No chance to renew with RAC”

Helpful Report

Posted 4 years ago

“Awful response times. Called them out twice, expected to wait 5 hours with 2 kids in the car in sub-zero temperatures. To top it all off I was charged an admin fee to cancel my policy.”

Helpful Report

Posted 4 years ago

“I can not believe the poor service I have had from yourself. Waited 7 hours last night and 8 hours ( and still waiting) today for someone to take my car to the garage. I’ve ended up cancelling due to the garage being now closed. I will just have to pay myself for someone to take it there on Monday. My advice is join the AA 🤬”

Helpful Report

Posted 4 years ago

“I did call RAC at 4:30pm and have been told my recovery will be coming within 1h and half.... fine, after 1h I reviving a message saying that my patrol will be coming within 45 Min , fine... Very shortly after I receive a call from RAC, saying how doing, where I want to take may car to, and home many people are with me, I said that I wanted to take my car home and it will be only me with car.... The person over the phone said that all will be sorted within 30 Min... FINE After 45 Min i give them a call and the person over the phone said that my patrol will be with me by 9:40pm ( shocking).... I DID KNOW WHAT TO SAY!!! I WAS ANGRY... likely it was a police officer with me due to keep the road safety... He did ask to speak with RAC, and he managed to get the rescue in at hurry up mode... Around 8:30pm I reviving a call from RAC saying that recovery is on his way and will be with me shortly... But he will not be able to take me with him... So I have to sort myself out to get back home..... WHAT???????? It wasn't summer time it was just about -0 here is the moment that I felt very let down... I thought that if I would choose RAC I will be fine with nothing to worry about it, well I was wrong When the recovery arrived, the guy was super nice and he did understend the situation... He said I will take u home... I was in my car onto recovery truck. I was at home by 10pm... On top of all it was -0 degrees”

Helpful Report

Posted 4 years ago

“Waited 3 hours and lots of excuses, so decided to walk in the snow, wind and ice and buy a jump starter to get the car started. I sorted it, not them! They should be paying me money not the other way round. Complete waste of time and money. Goodbye RAC.”

Helpful Report

Posted 4 years ago

“My husbands car had a engine management light come on and said do not drive the car he rang rac at 16.00 to be told someone would be with him ASAP but it could be a bit of a wait he explained he is a keyworker and needed to go to work they said he would be put on as a priority he got texts every half hour then got a text saying the patrol is on his way to him after a hour and half wait 30 minutes later another text came though saying the patrol was delayed on another breakdown then had text after text saying sorry still delayed this went on till 20.15 then had a text at 20.45 saying sorry we are still waiting your breakdown as seduced to a dedicated team who will manage this from now on then got a phone call at 23.15 saying that a mechanic with be with you by 02.30 this had been going on since 16.00 hours my husband ended up driving his car with this fault due to being a keyworker and needed to get to work he's ended up booking his car into a garage to rectify this problem rac are the worse breakdown company we have ever been with we are both going back to either the AA or Green flag who arrived as promised and don't make excuses over the phone and never even had a call back to apologise for any inconvenience and the lies which he he was told AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“I have been waiting from 6.10pm and was told it would take up to 3 hours for someone to come out, totally understand considering the weather, have had a message every 30 minutes telling will receive another update in 30 minutes called back after 4 hours and 15 mins to be told someone will be out by 5 hours, it’s going on 12pm and have been told after calling again there is no update yet but someone will call!!!!! Have work in the morning which I need my car sorted for then.”

Helpful Report

Posted 4 years ago

“Day -1 of unresolved issue. Each day I pop a review on a different site. RAC want you to review on their site so they can remove or "resolve" negative comments. Today it was their FaceBook page and here. Well we switched from Hastings who were brilliant to RAC. Having looked around. We put all our data into the comparison web site correctly then a week later received a letter saying we had not declared an accident I caused and they were upping the price from the original quote of £263 by £160. Throwing in "IF YOU DON'T PAY THE THE DEBT COLLECTORS WILL BE ROUND, KNOCK YOUR DOOR DOWN AND YOUR CREDIT SCORE WILL MEAN YOU'LL NEVER BORROW AGAIN DO PAY IT!!!" Asked where they had received this information about me driving and causing an accident well apparently my last insurer Hastings had given it. Spoke to Hastings who said no you weren't driving and the third party admitted liability. So back on the phone to RAC saying Hastings happy to talk to them but apparently RAC don't do that. So we have an open claim with Hastings but as open RAC say they treat all open claims as both parties at fault. When I asked about the return of the £160 RAC said probably well, "Just depends" whether we feel like it or not as we constantly review rates.. So their letter says £55.00 cancellation fee which is illegal of cough up as the DEBT COLLECTORS would be knocking the door down. Then the final stab In the back the gleeful comment "Your policy will go up regardless of fault anyway ". AVOID AT ALL COSTS OR YOUR DOOR MAY BE KNOCKED DOWN BY DEBT COLLECTORS when it's their fault not yours !!! Please God save me from any more "valid" RAC Premium Increases. Have sent the CUE details to try and have the fact I was not driving (shielding) and third party admission but doubt anything will change but I do feel slightly better copying and pasting this to EVERY review website. NEVER, EVER USE RAC !!!!!!!!!!!!! Do you actually train your "Customer Service Advisors" or employ HMP inmates ? HAHA just received a reply from the Cara at the RAC telling me to fill out their complaint form - hmm, as I already have filled it out I can see me doing this everyday - groundhog day again. Why have the RAC been booted off Feefo ?”

Helpful Report

Posted 4 years ago

“I lost £17k with an RAC Car History Check.. Its worthless !! and the treatment I recieved from the RAC was disgraceful! They had even used a TV personality on thier website to advertise the Car Check. It was unauthorised and the TV personality told them to remove it. The vehilce turned out to be a Clone which despite the car check asking you to enter the VIn numbers etc to check it wasnt a clone, in the small print it does not cover clones. The trading standards saidf the Car Check is a worthless product. Many other like me have lost thousands from the RAC Car History Check.”

Helpful Report

Posted 4 years ago

“If you have RAC /Barclays travel pack beware . They said I ‘was not covered’ so had to take out a second policy plus call out charge . Response time was 5 hours. When I logged a complaint, the person who I complained about ,,,,arbitrated(!) and of course closed the complaint! RAC do not allow you to escalate a complaint to higher management . A big corporate who cares little for individuals . Poor customer service and lacklustre and lazy communication”

Helpful Report

Posted 4 years ago

“WaIted over 7 hours for recovery after a puncture!”

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Posted 4 years ago

“i cancelled my agreement with RAC by phone. then i kept getting invoices which i stupidly just ignpored thionking it was just because of covid, clerical error. After the third one arrived i called up and explained i had cancelled, they have no record of my call even after an investigation and now they are threatening legal action unless i pay. so tomorrow i will have to pay! Avoid these scam artists at all costs if io were you.”

Helpful Report

Posted 4 years ago

RAC is rated 1.4 based on 3,038 reviews