RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,941 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,941 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £162 for them to come and start my car, still waiting 10 hours later. Every time I phone for an update I basically get fobbed off. Never had such horrendous service from a breakdown company who trumpet themselves as the best.”

Helpful Report

Posted 1 year ago

“Thanks to the excellent Matthew who went beyond in Sandy on Friday 16th around 15.00. Was extremely quick arriving and sorting the new tyre. Was friendly, efficient and went above and beyond. Ensured tyres were right and did a battery check. Many thanks to him, hope RAC recognise his efforts.”

Helpful Report

Posted 1 year ago

“They charged me 162 pound to come and start my car, and they told me to go to a garage myself to see what is wrong. So what i paid for exactly? The charge is too high just to come and check. You are taking the money from people who are in trouble. It is disgusting.”

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Posted 1 year ago

“They charge me the money for the recovery after today we were still in the same location we end up calling somebody else to recover the car I had the really bad experience I wouldn’t recommend nobody go to rac”

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Posted 1 year ago

“Terrible service avoid if possible made me wait 11 hours still never turned up ...”

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Posted 1 year ago

“While on my way to work in Halifax on Saturday my van broke down and a RAC guy called Kyle atended , He's a good guy, professional and safety conscious. Today i had a blow out on the m62 nr J 24 and Kyle was the Rac guy who turned up again, Professional, polite and friendly and did everything he could to repair while advising my safty and his own , A true professional and a big thank you again. Ten out of ten. Best wishes paul.”

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Posted 1 year ago

“Cancelled my policy 3 weeks ago as I sold my car ,but still money was taken out of my account yesrday ,so I phoned to get a refund and spoke to a woman called daisy with a terrible attitude , told me I had to.psy £5.50 to get a refund to which I said no way ,she called me petty, this is not on o seriously think you need to send your employees on a people training course I know have a new car and will never return to Rac.”

Helpful Report

Posted 1 year ago

“Shocking customer service. Phoned to cancel and they said I could have it cheaper.”

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Posted 1 year ago

“Broke down on a Saturday evening at 6PM, with what turned out to be a massive puncture. Contacted RAC and was informed a patrolman would attend, estimated arrival 7.30-8. No further contact from them. After several phone calls to chase them up, during which my breakdown was apparently 'escalated', it had no impact at all. No one had turned up by midnight so I limped at 10mph to the nearest town (15 miles away) as tyre was 'drive flat', and managed to get a room for the night. Phoning RAC in the morning I was told they couldn't have done anything anyway and would just have tired us to a tyre place. If they'd told me this when I informed them of the problem then I'd not have needed to sit, freezing, for 6hrs waiting in vain when they knew all the time that they couldn't do anything. So annoying. Membership now being cancelled!”

Helpful Report

Posted 1 year ago

“Very bad service. My car broke down on saturday night. Sunday morning i was sent a patrol.He couldn't fix the problem and was keen to leave it to any garage and didn't update me with any details of the garage. He was not even ready to wait for us to make a decision on which garage to take to. Monday morning i had to chase it up with RAC to find the details of the garage where my car was sent to. And its two days and noone has even looked into the problem and i'm stranded without a car. Really disappointed with the service. very poor communication. How quick did the company reply to your queries? - Never (there is no option never)”

Helpful Report

Posted 1 year ago

“terrible outfit i called them out to my car on the first of march,over 4 hour wait and they recovered me to local garage,my local garage said they could not repair it the repair had to be done at a german specialist garage so i was back to square one.a week after the breakdown managed to get the car just down the road from my local garage and called the rac,four and a half hours later got a text saying dean was half an hour away,when he got there he said we recovered you here a week ago and we will not recover you twice i explained the situation and he was not interested or sympathetic charged me £121 for the recovery to the german car garage even though i had 1 recovery left for the year,and it got worse he said i would now have to wait for the pick up truck even though when i logged the breakdown i stated i would need recovery,so waiting again after two and a half hours i was getting worried that the garage my car was booked in for would be shut,then i got a call from a woman saying rac had given the recovery to them and they would be about one and a half to two hours,anyway fifteen minutes later a local pick up truck turned up it was like a breath of fresh air as soon as i got home i cancelled the firm is not fit for purpose (73 year old pensioner)”

Helpful Report

Posted 1 year ago

“Rubbish company to deal with. Customer service is in India (They say they are in Manchester when you call but clearly not!) I cant understand what they are saying because there English language is so bad. This will be the last year I deal with them after 17 years of being with the RAC!”

Helpful Report

Posted 1 year ago

“Like so many other reviews. Long wait for assistance, 4.5 hours. Messages and telephone calls advising us when we would have someone to us just did not happen. Very unfair to tell us when to expect someone and that not to happen drains your confidence in honest service. Will not renew”

Helpful Report

Posted 1 year ago

“The RAC misdiagnosed my car having been incorrectly fuelled, they instead gave me a new battery as if flooded mine trying to start it, then it went again an hour later and they misdiagnosed it again saying there was air in the primer pump and got it going again. My garage knew straight away, as soon as they opened the bonnet and attended to the pump due to the smell of petrol. The car is diesel. They said had the RAC mechanic asked the right questions they’d have worked it out easily. I complained as I have a new (expensive!) battery I didn’t actually need but the RAC missed my complaint completely. I have now cancelled my membership as I feel completely ripped of and have no faith if I break down again a mechanic will be any good whatever the problem is- it took them 8 weeks to answer the complaint by the way.”

Helpful Report

Posted 1 year ago

“Used app 10.30 in the morning for help as a lone woman then told help would arrive 7.15 pm that night. No help cover at all what’s the point. Total waste of money. Had to make own arrangements.”

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Posted 1 year ago

“I had a car breakdown yesterday and called RAC rescue and they responded with friendly and helpful manner with an excellent turnaround time providing all support. Their mechanic Pradeep got my car up and running with his skills and expertise ! I am impressed by both RAC and all their mechanics, specifically Pradeep in attending car breakdown ! I am impressed by their service ! A big thank you to RAC rescue for excellent customer service and to all their mechanics, specially Pradeep !!!”

Helpful Report

Posted 1 year ago

“I am a 77 year old woman I broke down at 12.15, was told I would be attended between 13.30 and 14.30. As the deadline approached they kept extending the time until when they pushed the 17.52 to 19.52 then to 21.52. Got a private company to bring my car back home. I will never take out breakdown cover again. Easier to save the premiums and pay an independent. So I have spent 7 hours waiting and paid £200 for the privilege. Absolutely disgusting customer service.”

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Posted 1 year ago

“Terrible attitude I received from rac . I lost my keys and they sent me a company called we’ve got the key and they came out and defected two of my vehicles . I took them to small claims court and won and received money for the damages they had caused . I told rac and they didn’t want to no . A very unprofessional woman called Katherine Bennett was very rude to me over email . Such a shame a big company has a very weak minded woman working for them with a terrible attitude to her customers . (We pay your wages )”

Helpful Report

Posted 1 year ago

“The RAC is a nightmare. My car broke down and the RAC estimated 8 and 1/2 hours before they could come to fix it. After a couple of hours the police said it was a danger to traffic and removed it. The following day i tried to get the RAC to attend the car at the tow yard, but they could not do it within the yards opening time. The next day was a Saturday, when the yard was only open a half day and the RAC would not commit to coming in that time. On the Monday, I called at 7 AM and they confirmed 8.51 arrival of the breakdown team. I travelled 60 miles to be there for that time but they cancelled at 8.53 AM. I did finally get my car towed by the RAC at 1.30PM. A complete nightmare. I complained and i was told my complaint was rejected and that the RAC would not answer any further correspondence about the issue”

Helpful Report

Posted 1 year ago

“DO NOT USE RAC Broke down on a Wednesday evening at 8.30 pm was on the motorway M61, called the RAC they said as I was in a vulnerable position on the mway and the weather was horrendous, cold and very heavy rain. RAC said they would be there by 10pm Police came, I explained they were coming at 10. Left standing in the rain 10pm came and went I called again at 10.30 said it would now be 11.30, this came and went called again at 12am they then said it would be 1.30 am I was so cold by this point , the RAC did not care, the police came and called them but then said I needed a private company that will take me to the services for £200 After argument they agreed to pay for the private company to take me to the services, and collect me at 4.30am Got to 5am and they said it would be between 8.30 and 10.30am I then said I was feeling ill as I was still soaking wet. They then agreed to pay for a taxi but I had to leave my car there with the keys in it and they would bring my car back on the next 3-5 days !!! There is something wrong if a company can do this to people and still be in business”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,941 reviews