RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,941 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,941 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“15 hour wait in a car park in the middle of the night, miles from home. Promised arrival times up and down and call centre no help whatsoever. In the end had to pay nearly £200 for a battery too, so that was a bargain on top of the fees I pay. Been a member for 22 years. Will not be 23. All the road guys are superb, though.”

Helpful Report

Posted 1 year ago

“Been with the rac now for about 3 years and always had the higher level of cover. Heard a few bad stories about them but never thought much about it as I keep my car in good order and never had to call them out until last Sunday when all of a sudden my vehicle just stopped. I called the rac only be sent a text with a link to do it online but my phone cannot connect to the Internet as its just an old phone kept in car for emergencies. Ended up paying a stranger to tow us back to southampton from Poole (and paying them for it of course). Tried complaining but it's all automated and no one gives a toss, so stopped payments straight away. Rubbish company that happily takes money for a service that it CLEALY cannot supply.”

Helpful Report

Posted 1 year ago

“Woeful service by the RAC. Left my Wife and 2 x small children for over 9 hours. Nothing but empty promises and lies from the call centre. Avoid!!”

Helpful Report

Posted 1 year ago

“I wouldn’t even give them a 1 Star, absolutely disgusting service, first contacted RAC at 11:30am signed up for a 1 year membership because they said they couldn’t come otherwise paid £139 for this said that a member of the team would come within an hour but they didn’t. Fast forward two hours still haven’t arrived, after multiple calls and conversations with different members of the RAC team Who assured me that a patrol would be on the way we STILL hadn’t been seen to, the estimated time just kept going up. When a member of the RAC patrol team did contact us, I went through AGAIN!!! The issue with my vehicle for him to turn around and say we cannot fix this issue, you will need a pick up. This could have been solved hours ago had someone actually read the notes on file so that we could’ve been picked up by somebody earlier After 8 1/2 hours, an amazing and polite lady at Macadam & Son called to say someone was on there way to rescued us from the side of the road. At this point, it was dark and there were no street lights on the dual carriageway very much exposed to oncoming traffic We have been messed around, lied to and completely mistreated by RAC and I am appalled by the lack of urgency surrounding my breakdown!!!!”

Helpful Report

Posted 1 year ago

“Terrible service. Waited ages for them to come out and when they did charged £175 for special equipment I didn’t know they were going to use. I’ve tried fighting the case but haven’t succeeded. Won’t renew. Been with them 10 yrs.”

Helpful Report

Posted 1 year ago

“Broke down on asda was rescued by a very helpful patrol (chris) so thanks to him my car is now in garage. I even got a lift home with my 1 bag of shopping so thanks”

Helpful Report

Posted 1 year ago

“Been with RAC for ten years. Renewal quote £297. One phone call and it is reduced to £247. So much for customer loyalty. I wont renew on principal. Disgusted with this level of treatment for ten years premiums. Only marginal difference in cover from Greenflag much much cheaper.”

Helpful Report

Posted 1 year ago

“We first contacted The RAC at 18:08 and at 16:05 the following day noone from the RAC or their "trusted partners" had arrived. In the end we were forced to make all the arrangements ourselves! Why have I been paying more than £300 a year for such shoddy service? I tried to make a complaint via the RAC website to find there is “an error in the system” and to try again later. How convenient!”

Helpful Report

Posted 1 year ago

“Very helpful man called amir helped to reduce my monthly premium and made me aware of benefits if download rac app”

Helpful Report

Posted 1 year ago

“Last night my car broke down at 11pm in a car park behind a train station. It seemed like the brakes had jammed. I used the app to try and get help, was not easy typing in all the issues, especially when you don’t know what it is. Eventually got sent a link and told there would be around an hour, then 2 hours. It was cold and I had very little fuel so was also worried about turning engine on, also some young kids/teenagers were shouting and arguing so I did t want to attract attention. At 1am I was called to be told it could be 2 more hours or more, what would I like to do, get a taxi home and come back or wait. As I lived about 12 miles away I said get a taxi and come back tomorrow. They said they would keep me informed. I waited and waited and tried to call the number back but got a voicemail. 1 hour later no taxi. I called and was told office hours are 9-8 blah blah blah…then got another no and talked to someone, explained the situation again and said I was cold and a little distressed... Read more”

Helpful Report

Posted 1 year ago

“Did not turn up cost me money to get home”

Helpful Report

Posted 1 year ago

“Purchased a dashcam and booked and paid for a home fitting, took day off work, no one turned up, spoke to two advisors at RAC shop, both promised to investigate and get back to me, this didn’t happen. To date I haven’t received any explanation or apology, I chose RAC over Halfords even though they were slightly more expensive as I thought RAC were a more professional and established company. In future I will steer well clear of RAC.”

Helpful Report

Posted 1 year ago

“Our car broke down 10 miles from home, couldn’t leave it and walk back as it is a classic car. We rang at 13.15, they gave an ETA of a couple of hours… it is now 18.07 and after several ETA updates they now say 22:30!! 9 hours!! And that is only an ETA and could change. We are old retired folk and not happy.”

Helpful Report

Posted 1 year ago

“Our car broke down yesterday 1:40 pm and RAC made us wait on the side of A1M motorway until 8:10 pm. That’s 6 and half hours! Even though we told RAC multiple times that we are with a baby and a puppy. They literally did not care. After paying RAC for over 15 years, the service we have received so far is absolutely disgraceful, dangerous and disappointing. It’s the second day and we are still stuck and our own way as RAC has failed miserably.”

Helpful Report

Posted 1 year ago

“My partner's daughters's car won't start, and she has been waiting for help for help for 5 hours so far. She has a 14 month old baby with her, and it's cold and wet. Every update she has received thus far has pushed back the help arrival time back further. You don't offer breakdown service for free, it's paid for. At this point, I don't believe what you have supplied today can even be described as service. You need to lift your game RAC.”

Helpful Report

Posted 1 year ago

“I needed to upgrade my cover through my insurance company. My insurers were brilliant. The RAC was diabolical: it took nearly 3 days to persuade them I had upgraded. Different people told me different things, didn't make notes in my file when they promised they would, tried to convince me there wasn't a problem, kept putting me back in a loop of bots until I thought I was going insane. Never again. Go to the AA - they're much better.”

Helpful Report

Posted 1 year ago

“I was stuck on top of the moor with a flat tyre . The woman was so rude and inferred that I could be towed 20 miles. With a flat tyre ?? I really don’t think so ! They could find no one to rescue me and were only interested in my policy which didn’t cover flat tyres not even to come out ! They were going to charge me call out fees even though I had a policy . 4 hrs later I was sent a mobile tyre fitter and paid him call out and fitting . But do these people know what they are doing ?? Not impressed with their attitude and lack of interest in an emergency ‼️”

Helpful Report

Posted 1 year ago

“I had a flat tyre, being a woman, I didn’t have the strength to change it mysel, reported the flat tyre at 2.20pm and they arrived the following morning at 10.30…… whilst on the phone with them, they asked me if I could ask my neighbours for help! Second experience was a broken back screen, they said they would not cover this as it was my fault so I would have to pay for them to get me back home! I have level 4 which is the maximum you can get!”

Helpful Report

Posted 1 year ago

“Breakdown cover. Might be ok if you don't mind waiting a day or so.”

Helpful Report

Posted 1 year ago

“Broke down in the middle of nowhere with 3 young children one being disabled. The RAC took 13.5 hours to get to us, left us in the dark and cold over night with constant promises of arrival times. It was awful, we felt very vulnerable and unsafe. The RAC don’t care about you or your circumstances, they just want you money and then will supply you with a sub standard service. AWFUL!!”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,941 reviews