RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,038 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,038 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been broken down since 09.20 02/11/21. I'm sat in toddington services 03/11/21 14.50 STILL waiting to be recovered. Took them 25hrs to get me from London to toddington services. Still have a long wait ahead. Waiting over 4hrs to for RAC to ring me. Worst recovery service EVER!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Get AA cover don't use these cowboys!! Stay clear they've kept us waiting 20 hours and our vehicle still hasn't arrived back on a recovery truck. Instead they have taken the vehicle without our permission to a storage compound!”

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Posted 3 years ago

“impossible to get through to them, the online service doesnt work, the part they replaced failed. poor”

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Posted 3 years ago

“Absolute joke wait over 5 hours in a Freezing car until someone came If your looking for breakdown cover please don’t go with the rac”

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Posted 3 years ago

“terrible customer service when it comes to payments etc”

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Posted 3 years ago

“I would never use RAC again, do not waste money with RAC”

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Posted 3 years ago

“My son and his heavy pregnant wife waited 5 hrs on a visit and they are still ther waiting on a recovery can't tell them how long truck will take to come rediculas cowboy outfit who shoudent be in business”

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Posted 3 years ago

“please please dont use rac twice needed them both times let me down made excuse's absolute rubbish dont waste your money”

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Posted 3 years ago

“Dont waist time Join AA Been told help will be with me with in the 2 hours and they never turned up and then i get a call to say will be further 2 hours. What a joke”

Helpful Report

Posted 3 years ago

“called rac (first time Iv ever had to after 10 years membership) at 7 pm as car had imobilised on a garage forecourt, I had my 10 year old son with me, and had been trying already for 20 mins to get car running, they told me if i had not been contacted within 2 hours to call.. i then recieved a string of automated messages apologising for the delay, and saying they would be in contact within 30 mins.. called them after 3 hours, and was told they were very busy.. continued getting messages every 30 mins, by 11.30 (4 1/2 hours later) I called again, we had been sitting on a garage forecourt for near 5 hours, the garage had closed, it was dark cold raining and my son was upset and hungry, i explained this and was told they could either cancel the job and do it tomorrow, or we could wait with an eta of approx 5 hours!, although they could offer me a taxi home (6 miles) and then call me when patrol was 1/2 an hour away, at which point I would need to get back to the car.. meaning staying up all night waiting for the call then getting my son out of bed trying to book at taxi at 4.30 am getting car fixed or towed then getting to work for 8.. I told them to cancel the job, send a taxi to take me back to work to pick up another car, and leave it at that I'd sort it myself.. seriously unbelievable, felt very sorry for the people on the phone as not their fault.. so after several text messages, and two more calls they anounce a taxi will arrive by 12.30 am!.. so another 3/4 hour wait.. I could have booked one and been at work within ten mins if id done it myself!.. rac you are a total joke, Im about to call you and tell you so, this is supposed to be you "business" recovery plan.. shocking. fail. goodbye rac thanks for nothing”

Helpful Report

Posted 3 years ago

“Am 120 miles from home, my keys and handbag got locked in the car, it is now 10,45, I phoned at 6.00pm. Someone rang to say they would be here in an hour, I had to make several calls, once the person put the phone down. I am 80, disabled, pain killers in my bag in the car. crutches also in the car. At last Anya was helpful and delightful, but sadly they sent the patrol man she had arranged somewhere else. Last phone call she is sending a local garage. They will be ninety minutes. I am absolutely horrified at the service. Never has the Racbeen more than 40minutes. Thank goodness I was not on the side of the road or by now I could very well be dead.”

Helpful Report

Posted 3 years ago

“Dont deserve any stars. Called them 28 October 240 they said 2 hours or little more, maybe less. 2hour 30min call again remind them 2 children in car and we was in a dangerous place, ok wont be much longer hour later called again to say it's dark car battery flat no light in danger road cars speeding almost missing car really bad road they then said they only received call 5 oclock so would have to wait 2 hours we said we have calls logged on phone, also said we called police to prevent a accident waiting to happen. RAC then called a local company to help out that came about hour later he wasn't told the problem so had to go and get another truck to put car on. So definitely not going to pay a fortune for rubbish service again”

Helpful Report

Posted 3 years ago

“My sister took my 86 yr old mother for cancer treatment on 26 Oct 2021… they called the RAC for breakdown help at about 430pm ….they were told a wait of about an hour.. several calls later they were then told at around 10pm to get a taxi home.. which was over an hours drive.. I am livid!!!! RAC left my mother.. after receiving cancer treatment that afternoon… to sit around for over 5 hours when she should have been home recovering ! My advice…. Stay away from the RAC!”

Helpful Report

Posted 3 years ago

“My wife’s car broke down and the level of support which she received was inadequate. On initial contact, she was told the wait time would be 2hours, which then was extended multiple times. The rescue service arrived 9hours later! We had children waiting to be picked up for school, one of which has a disability. Utterly disappointed with the level of service and lack of professionalism.”

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Posted 3 years ago

“My son who is classed as medical priority was left in the middle of nowhere with a broken down motorbike for over 5 hours.”

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Posted 3 years ago

“F king spast ignored hope you get karma and get paid by ignoring you then covid s bor maggots get you and rightfully so you useless c nt pay back enough vans round RAC f king wa nkers of the recovery trade”

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Posted 3 years ago

“Absolutely is rubbish service took over 4 hours to arrived”

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Posted 3 years ago

“Told them about my breakdown and what was needed to get my motorbike back on the road (M6 bolt). Told me it would be up to 2 hours and they'd update me by text. Got a single text confirming the delay then nothing else. After 2 hours phoned them again whereupon I was told it would be another 90 minutes. I then cancelled the call out called my son in law who arrived an hour later and 10 minutes after that I was on my way again. Utterly hopeless.”

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Posted 3 years ago

“Absolutely pathetic what a joke”

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Posted 3 years ago

“Cancelled insurance and the outstanding amount of money I had to pay was informed by junk e-mail with no posts whatsoever. Complete joke these guys. It’s like they’re making a deal with the debt collection agency.”

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Posted 3 years ago

RAC is rated 1.4 based on 3,038 reviews