RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,078 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Patrol Man Alistair arrived really quickly. He was very helpful,polite and fixed my car really quickly and reassured me everything was ok for me to carry on with my journey the same day.”

Helpful Report

Posted 8 years ago

“Absolutely rubbish take forever answering phone then forever getting to you.”

Helpful Report

Posted 8 years ago

“I pay £270 a year for cover and it has been called upon once this year so far. My daughter broke down and was a lone female but was told had to wait 5 hours for help , this IS not good enough at all so I paid for a company to go out to her and now I told by customer care speaclist NOT ! Sabrin Kaur that £20 is enough for the inconvenience Without us customers you wouldn't even be sending me a email telling me that's ALL your getting I been with the RAC many years and its about time this company got its act together you take our money but you actually breaking a contract when you cannot provide the service , obviously not going to get anywhere so Rip OFF Britain I THINK”

Helpful Report

Posted 8 years ago

“We had a tyre blow-out on our motorhome on a "smart" section of the M1 with no hard shoulder, in a cutting which meant we could scarcely get off the road. Patrol 4540 (Duncan) attended in excellent time, and was competent, courteous and a credit to himself and the RAC. He followed us off the motorway to a layby he knew, where he torqued the wheel bolts and arranged for 2 new tyres to be supplied and fitted the following morning in Worcester. Patrol 4122 (Lee Bailey) was waiting for us at the appointed time and place, and did all that we could ask for, fitting the 2 new tyres and replacing the spare. Again, nothing was too much trouble, in spite of drizzling rain. If these two gentlemen are representative of the RAC, the Club has our complete support.”

Helpful Report

Posted 8 years ago

“Excellent service from Mark in belfast this morning pleasant corteous and had car back on road within hour of contact....with advice on how to drive on repaired tyre well done RAC!!!”

Helpful Report

Posted 8 years ago

“Appalling service. Simply left my car at site of breakdown. Consistently ignored complaints through official channels. Avoid at all codts”

Helpful Report

Posted 8 years ago

“they are lying thieves take your money for a premium warrenty which is not worth the paper its written on wont touch them with a barge pole again liars liars liars”

Helpful Report

Posted 8 years ago

“they are lying thieves take your money for a premium warrenty which is not worth the paper its written on wont touch them with a barge pole again liars liars liars”

Helpful Report

Posted 8 years ago

“Left me stranded because they looked at wrong system apparently, didn't know till next day when I rang to find out what went wrong! Complained 3 times and heard absolutely nothing- except from those that manage the Facebook site who removed my comments regards responding to my complaint- don't use theses as when you need them, they let you down.”

Helpful Report

Posted 8 years ago

“The patrol man rude did not want to help drive of in speed I will never never never us RAC again no customer care at all reported him no feedback I would pay £1000 per year for a genuine breakdown cover but not one penny for RAC”

Helpful Report

Posted 8 years ago

“We broke down on the M4 in a dangerous place where we were unable to get out of our car. On phoning the helpline I was informed there was a ' issue ' with my membership which may take some time to sort out, and the assistant suggested we phone the Police. The police got us off the motorway after about half an hour to a service station lorry area. The RAC rang me back after another couple of calls to them, and said that they were very busy but someone should be with us in 45 mins. One hour passed and we rang again to discover that they had assigned a recovery vehicle from another company they use ( on the M3 ) to transport us the 40 miles to a destination of our choice and he should be with us within the hour. That hour came and went, and eventually a very nice chap arrived, loaded us onto a transporter and took us home ( this was the only option by now at this time of evening with luggage and dogs onboard ) the following morning I phoned the RAC again to ask them to send an engineer to confirm the vehicle could not be fixed on site, as per my contract with them, as they had not sent us an mechanic the previous day and I wanted to make sure I did everything by the book. The mechanic confirmed that it was a fault he could not fix and ithe car would have to go to a garage. I asked said RAC mechanic if the garage I usually used was ok to take it to as it says in the terms and conditions that we had to get it fixed by an ' approved garage ', he said it was, and even knew some of the guys there who he had worked/trained with. I then confirmed with the garage that we would be taking the car to them and arranged for them to send a lowloader to collect it, which we now had to pay for because we had had our allocated ' 1 tow '. The car has been fixed and RAC has agreed to give us £40 towards the cost of the second transport as a goodwill gesture ! ......They are however, unwilling to pay anything for the garage costs, which we have paid cover for, because we did not take it to the local 'RAC' approved garage. I thought I had covered this with my conversation with the mechanic ! Apparently not ! After some more lengthy conversations with people at the RAC, I discover that the closest 'RAC' approved garage to me, does not have VAG approval and would therefore have damaged our Audi's record and value if it were worked on by them. They are also renowned in this area for being cowboys. As it has become apparent that the £83.99 paid for garage parts and labour are totally is totally useless to us. They are not willing to give any refund for this part of our policy despite the fact that we are not even 1/4 of the way through it. I wish I had never left the AA, which I had been with for over 25 years. Never again will I listen to the male members of my family who told me AA were charging too much. When we were waiting in that service station last week, we met a lady who was also waiting to be rescued. Her loader arrived ( from the same company contracted to do it as the one for us ) before ours, and she had only waited an hour in all...she was with the AA....need I say more !”

Helpful Report

Posted 8 years ago

“Not one to write reviews but feel compelled to let others know the problems experienced. If you actually want the vehicle recovered go to the AA! We signed up for a fleet account of 9 vehicles. When a van broke down on the M25, the engineer refused to attend saying it needed to be recovered as the symtoms described were of a clutch failure, yet their office would NOT send a recovery truck unless the engineer would attend, so i was stuck between a rock and a hard place! Eventually once we then got an engineer to attend (may i add roughly 3.5 hours later) they then told me that i was not applicable for a like for like vehicle i.e van for a van, and offered me a ford fiesta. So we then had to wait a further hour or so for them to debate it out with the feet services department who then agreed it stated this on the contract for a van. Well by this point with a crew on the side of the road and one very angry customer we had to arrange another van to go out to the vehicle and sort it ourselves... The best bit is when I cancelled for the awful service, they said that's fine you can cancel, but you are still liable for the whole policy!!”

Helpful Report

Posted 8 years ago

“LYING THIEVES Took money out of my account AFTER I had cancelled my policy. NEVER USE THEM!”

Helpful Report

Posted 8 years ago

“Worst experience ever Never again in my lifetime”

Helpful Report

Posted 8 years ago

“Been a customer of theirs for over 4 years, got renewal pack and has gone up a further £5 per month, when i questioned why, was told because I had used their service 8 times in 4 years, what??? isnt that what we pay for! When i asked how much it had cost the RAC to come out, it completely outweighed what I had paid in the 4 years of payments. She went away and within 3 seconds came back and told me she had spoke to her manager and no discount would be given to me. Is this the way you treat loyal customers after 4 years. Off to the AA!”

Helpful Report

Posted 8 years ago

“Left waiting for over 3 hours, after initially being told someone would attend in an hour. Lone female by a desolate dual carriageway late at night. Won't be renewing.”

Helpful Report

Posted 8 years ago

“Waited 4 hours for the Rac home start service. A sub-contractor turned up at 9.45pm in a flat-bed vehicle. I explained the problem. He started the car (didn't actually get in the car so no revving of the engine) asked when I'd last had it serviced. I said 8 months ago. He then lectured me about the fact that a car should be serviced every 6 months and I should take it to my garage for a service. Didn't look under the bonnet. No test-drive. What a complete waste of time. All this for £36 per month! Off to AA.”

Helpful Report

Posted 8 years ago

“An RAC sub contractor misdiagnosed the reason for my car not starting and at the time a battery boost would have had the car running--RAC customer services at first accepted that there had been a mistake and offered to pay for the distributor I had been wrongly told I needed. After their 'investigation', they denied any responsibility for the situation, stressing that I had received advice only, rather than a full diagnosis. My car was off the road for several weeks as a result.”

Helpful Report

Posted 8 years ago

“I have been an RAC customer for years and always just renewed because it was easier. This year I received my renewal pack and discover that on the reverse of the policy schedule there is a breakdown of my payment schedule. My Breakdown Premium was £84.99 and there was an additional Arrangement and Administration fee of £40!! Making a total payment of £124.99. I call RAC as I have never before been advised of any arrangement fee, to be told that there is a new law in place where companies had to be upfront about all charges no administration fee. I told the guy that I thought £40 on a £84.99 policy was extortionate as this was nearly 50% of my actual policy added in administration fee. I was not offered any reduction in this charge and have therefore left RAC. I feel that they have been very crafty in the past by not mentioning this extra fee.”

Helpful Report

Posted 8 years ago

“Terrible company. Been with them for over a year. No renewal documents sent but £140 deducted from my account. Tried to cancel the policy but they refused saying I was 3 days outside of the cancellation period so I loose all my money. I tried to complain but basically told tough luck they don't care.”

Helpful Report

Posted 8 years ago

RAC is rated 1.4 based on 3,078 reviews