RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,134 Reviews

10 %

of reviewers recommend RAC

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1.4

Based on 3,134 reviews

Customer Service
Communication Channels	Telephone, Email

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with the RAC since I had my first breakdown in 1968. In those days calls were answered quickly and service was fast (and you even got a salute from patrols!). Since they have ceased to be a Club but now a Business, corners have been cut. Call Centres are not manned sufficiently to answer calls in under 15 minutes so every call is held in a stacking system with constant messages but no indication of where you are in the queue, even for Emergency Breakdowns. Although they proudly announce that most breakdowns can be fixed in under 30 minutes at the roadside, this excludes the response time, which was 90 mins in Norwich City, the last time I had cause to call on them for a flat battery. The breakdown operative appears sufficiently skilled and friendly though. I renewed this time using Tesco Club Card vouchers and the premium quoted on my renewal was inflated by an extra £14. Still worth doing though. I have been loyal to the RAC all these years, mainly because of the help they gave me over 50 years ago when I was constantly calling them out to my old 'banger'. But they do need to pull their socks up in todays competitive World!”

Helpful Report

Posted 8 years ago

“Was on the phone for 40 minutes before anyone answered my call, then waited 4 hours for the RAC guy to turn up. I knew what had happened to my car, and I knew how to fix it, but I just didn't have the tools with me. He spent the next 40 minutes faffing around, going inside his van, speaking to me about what he thinks is best etc. The only reason i'm giving 2 stars is because he managed to find a bit of tube to replace the broken one.”

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Posted 8 years ago

“I cannot see why you call yourselves an automobile club. You are just a business with a philosophy of making the max amount of money for the minimum effort. Your admin is worse that useless. Pack it all in Rac and let the professionals do the job.”

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Posted 8 years ago

“Tried calling the call centre at 9 pm until 10.30 pm with no one answering had to abandon car and get a taxi to my destination,carried on with the call until 11.30 still no answer. Started phoning the next morning at 7.00am and did not get through until 8.30am.got cut off when eventually through,they did not phone me back second time got cut off but luckily was called back. The patrolman arrived in 20 minutes,So why did they not answer my call the evening before,we would have more than likely been back on the road that evening.I have used green flag in the past and had no problems whatsoever this firm are a shambles .”

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Posted 8 years ago

“I have a mobility car and have trying to get through on the emergency phone number I was on nearly 2 hours in all and still not got through. I still have not got my problem resolved so I can’t use my car”

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Posted 8 years ago

“Been on phone, having called breakdown number - have been waiting for almost an hour. Booked and have paid for a battery delivery and fitting to home online - very little response from them and no delivery of the battery yet.”

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Posted 8 years ago

“Awful company. You feel they have no staff in Walsall H.O., two vans covering the whole country for breakdowns, a 1955 Commodore computer (I've been waiting 20 minutes with the message "loading MyRAC"), 10 minute wait for a phone response then an inept person to take my 400 quid insurance fee. AA may cost a bit more but well worth the extra, as is Green Flag if you can cope with their automatic 50% hike in the price every renewal which they will drop if you threaten to leave. RAC jointly owned by two money companies and it shows. Nobody taking responsibility as the RAC heads for the rocks. Deserves to flounder on those rocks. Terrible.”

Helpful Report

Posted 8 years ago

“1hour 30 minutes on phone waiting for them to answer then they would not come to me because they said I caused accident and only had breakdown cover not accident cover. I said I was broken down they said £138 to recover I told them stick it”

Helpful Report

Posted 8 years ago

“I have been with the rac a number if years and luckily never had to use them before, I called them today, it was bad enough I had to wait on the call over 25 mins which I had timed, before someone picked up the call, to go through. All the details then to be told it would but over four hours till they can come out to me, I wasn't happy to wait that long and wanted to raise. A complaint to a manager, then waiting a even longer, they cut me off so I couldn't even complain. To a manager, anyway I call a local garage, which where happy to come out to me took my car to there garage, where I am now, my advice, dont get rac cover, a local garage will recover you for 20.pound and if they fix the car they count charge you.”

Helpful Report

Posted 8 years ago

“emergency breakdown number goes on hold for hours, and its not even bad weather”

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Posted 8 years ago

“paying over £300 ayear for cover phoned for assistance at home on Friday was told to phone back next week as not doing homestart due to weather”

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Posted 8 years ago

“Thieves and scammers. AVOID. Scammers on the phone sales and crooked. I needed a tow of my normal car sitting in the front driveway, and they clearly quoted 80 on the phone, and 12 months membership for another 90. OK, I pay. The tow person then calls, and says he needs this special equipment and that special procedure, and would cost 300. Ridiculous. I complained to RAC, they said, oh didn't they mention there might be special equipment required. Yes, but it's the most basic set up, so why need special equipment? I demanded refund. They refund, but I later find out the refund is 40 short! So they are thieves as well. AVOID. Customer 200110003387643”

Helpful Report

Posted 8 years ago

“My car only needed the battery recharging. RAC took over 2 hours to attend (not 30 mins) and didn't attempt to repair at the roadside, just towed to a garage. Now I've had to pay £143 for a battery recharge which should have been included in the RAC cover for free.”

Helpful Report

Posted 8 years ago

“Never I will recommend anyone, very power service, I rang for rescue at 7:45am this morning. Got told my rescue will be there for 10:30am but nothing turned up still and it's now 12:33 I'm still waiting. That's really wrong and annoying. They collect money every month but can't provide the service.”

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Posted 8 years ago

“Rang RAC @ 6 mins to mid day to be told they are busy it could be 1 1/2 hours to 2 hours but we would be kept informed. @ 13:44 no news so rang them back said they would get someone to ring us back still nothing so 30 mins later rang them back and got cut off @ 14:30 a guy called Kane from Bescot rang back and said it would be another 1 1/2 at that point I wanted to make a formal complaint so he kept me on hold for about 10 mins to get a form. When he got back to the phone he said somebody would ring me back.... still waiting for call out and callback. 4hr wait is ridiculous maybe if we had been kept informed as they said but no.”

Helpful Report

Posted 8 years ago

“DISGRACEFUL RENEWAL FEE AND CUSTOMER DISLOYALTY I have been an RAC member for 20 years and during that time only called them out twice over 10 years ago. I have just received my renewal notice for this year's basic cover for two vehicles (not home start etc etc) at £174.99!! On inspecting the schedule I found an administration fee of £49 was included in this renewal with no explanation other than "improving services". I can only assume that they have a totally disgusting disregard for any loyal customers and assume that they can charge what they like and you won't notice. I telephoned RAC to cancel my membership and was immediately given "offers" of well below this price but too late RAC, you've lost an easy customer with no calls outs for good. BEWARE renewal prices with RAC and price shop every year!!”

Helpful Report

Posted 8 years ago

“Never using RAC again, recovery membership - 40minutes waiting with no answer, got through in morning then told my car is just within 1/4 mile of house so need to pay more for home recovery upgrade. £15 upgrade but because you are upgrading on a breakdown there is a £25 fee on top. Engineer was good but call centre staff may require some empathy workshops. Customer service - that’s just policy sir - polite but pointless”

Helpful Report

Posted 8 years ago

“Now been waiting on recovery vehicle/home start for 28hours 40mins. Was told at 12.30pm yesterday it would be here in 4-5 hours. No show. Phoned several times, got a call at 8.20pm last night to say it would pick up vehicle at 11.00am today. Needless to say I am still waiting. Been told various things such as recovery vehicle despatched at 9.15 today! Then at 1.00pm was told it was dropping off in area and would be with me within the hour! 2 days lost work and vehicle still needs to be transported to garage, which I will need to arrange and pay for. I have been with RAC for a number of years and this is the first time I have had to use them. Service non existent and will NOT renew again! I have one star only becauseit wont allow me not to rate at all.”

Helpful Report

Posted 8 years ago

“Absolute disgrace of a company / service. Broke down just after 9am this morning, called RAC as was estimated 2hours, 2 hours passed no phone call or show. Called back to be told RAC patrol would call me in 20 mins with ETA. No call, called back to be told 1hour plus + at this point my call was escalated to a manager..whom would call me right back with an update, did he? Nope! Still here 5hrs 45mins later sitting in my vehicle, freezing cold (no power) in car, obstructing other vehicles. I have heard nothing. Shocking way to treat paying customers for a service meant to help!!”

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Posted 8 years ago

“The best social media to complain about your RAC experience is Twitter and Facebook. See if James Knight (Operations Director} will explain why RAC service has taken a drastic downturn since he took over. He will tell you that you want to wait for as long as it takes so that you see an Orange patrol.”

Helpful Report

Posted 8 years ago

RAC is rated 1.4 based on 3,134 reviews