RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,970 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,970 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a tyre problem this morning. The RAC man was with me in about 30 minutes and had the tyre off, quickly, took me to get another and then fitted it. Really nice man, very polite and a good service. Thank you, it was really appreciated.”

Helpful Report

Posted 10 years ago

“At around 10.30am on 16/10/2014 my we called the RAC as our luton van's wheel bearing failed. The patrol man arrived about an hour later, confirming the fault. He booked a recovery, a contractor from C&S Motors, who took over 2 hours to arrive. Despite being clear the van was a twin wheel and partially loaded, the driver announced the van was too big for his 7.5 ton truck. Four hours later (18.30) I called the RAC to find the job had been closed due to a truck attending. So we waited for a second truck to arrive, at 22.00, twelve houurs after the first call. from then things got MUCH worse. Despite what happened with the first truck, the second truck was the same make and model. The driver started loading our van, and the truck's body twisted, tipping the van sideways, spilling it's petrol over the road and pavement. I had to call the fire brigade. They took 2 hours to right the truck's body, to a point that the van could be removed from the truck. When it was off it was clear the van had suffered damage and was leaning badly. Another truck was called, this time a 16 tonner. When loaded, the van overhung the pavement, to the extent a patrolman had to escort the truck. By this time it was 01.00. We eventually got to bed at 04.00. Over the following days, I was passed from one dept to another, left on hold and cut off, all on an 0800 number which is not free from a mobile! I even emailed the CEO of the RAC, and didn't even get a reply from his secretary. An engineer's report revealed damage to the suspension, chassis and wheel hub, to the tune of £1,200. After a week, I recieved an email denying responsibility from the RAC, and I am in the process of resorting to legal action to recover the cost of repairs. Recovery industry standard practise is, if a casualty vehicle is loaded, it's safety and security rests with the owner and/or Operator of the recovery vehicle, which contractually is the RAC. DO NOT TRUST THE RAC!”

Helpful Report

Posted 10 years ago

“I expected to be charged an extra premium for changing my car yearly mileage from 4,000 to 8,000 miles, this being £26.95 but I did not expect them to charge an extra £25 for the privilege of paying them this extra money for them to just press a button. This after 30 years of loyal membership. I have complained to them via email, but, have not had any response. All their customer service numbers are premium rate i.e. 0844 and as I am a retired person I cannot afford to pay these expensive telephone charges just to complain. I thought companies' customer service departments were no longer allowed to use premium rate numbers.”

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Posted 10 years ago

“may I just compliment John your Patrolman from Pencoed Wales on his excellent customer service levels greatjob”

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Posted 11 years ago

“RAC are a terrible company with awful customer service, last time i used them was two years ago, they still owe me a refund.”

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Posted 11 years ago

“I have to say very very impressed with RAC just now. So refreshing to be able to celebrate excellent customer service.”

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Posted 11 years ago

“RAC has perhaps the most appalling customer service ever!”

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Posted 11 years ago

“RAC is a company that needs to learn a serious lesson in what is meant by customer service, They're clueless”

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Posted 11 years ago

“None fitness related post! sorry Thanks to RAC Breakdown for top customer service and a top mechanic. TopGuy 10/10”

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Posted 11 years ago

“Big thanks to the RAC for assistance tonight. Excellent customer and technical service made sure my Partner & her Mum got home safe. Relieved”

Helpful Report

Posted 11 years ago

RAC is rated 1.4 based on 2,970 reviews