RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,970 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,970 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left me stranded because they looked at wrong system apparently, didn't know till next day when I rang to find out what went wrong! Complained 3 times and heard absolutely nothing- except from those that manage the Facebook site who removed my comments regards responding to my complaint- don't use theses as when you need them, they let you down.”

Helpful Report

Posted 8 years ago

“The patrol man rude did not want to help drive of in speed I will never never never us RAC again no customer care at all reported him no feedback I would pay £1000 per year for a genuine breakdown cover but not one penny for RAC”

Helpful Report

Posted 8 years ago

“We broke down on the M4 in a dangerous place where we were unable to get out of our car. On phoning the helpline I was informed there was a ' issue ' with my membership which may take some time to sort out, and the assistant suggested we phone the Police. The police got us off the motorway after about half an hour to a service station lorry area. The RAC rang me back after another couple of calls to them, and said that they were very busy but someone should be with us in 45 mins. One hour passed and we rang again to discover that they had assigned a recovery vehicle from another company they use ( on the M3 ) to transport us the 40 miles to a destination of our choice and he should be with us within the hour. That hour came and went, and eventually a very nice chap arrived, loaded us onto a transporter and took us home ( this was the only option by now at this time of evening with luggage and dogs onboard ) the following morning I phoned the RAC again to ask them to send an engineer to confirm the vehicle could not be fixed on site, as per my contract with them, as they had not sent us an mechanic the previous day and I wanted to make sure I did everything by the book. The mechanic confirmed that it was a fault he could not fix and ithe car would have to go to a garage. I asked said RAC mechanic if the garage I usually used was ok to take it to as it says in the terms and conditions that we had to get it fixed by an ' approved garage ', he said it was, and even knew some of the guys there who he had worked/trained with. I then confirmed with the garage that we would be taking the car to them and arranged for them to send a lowloader to collect it, which we now had to pay for because we had had our allocated ' 1 tow '. The car has been fixed and RAC has agreed to give us £40 towards the cost of the second transport as a goodwill gesture ! ......They are however, unwilling to pay anything for the garage costs, which we have paid cover for, because we did not take it to the local 'RAC' approved garage. I thought I had covered this with my conversation with the mechanic ! Apparently not ! After some more lengthy conversations with people at the RAC, I discover that the closest 'RAC' approved garage to me, does not have VAG approval and would therefore have damaged our Audi's record and value if it were worked on by them. They are also renowned in this area for being cowboys. As it has become apparent that the £83.99 paid for garage parts and labour are totally is totally useless to us. They are not willing to give any refund for this part of our policy despite the fact that we are not even 1/4 of the way through it. I wish I had never left the AA, which I had been with for over 25 years. Never again will I listen to the male members of my family who told me AA were charging too much. When we were waiting in that service station last week, we met a lady who was also waiting to be rescued. Her loader arrived ( from the same company contracted to do it as the one for us ) before ours, and she had only waited an hour in all...she was with the AA....need I say more !”

Helpful Report

Posted 8 years ago

“Not one to write reviews but feel compelled to let others know the problems experienced. If you actually want the vehicle recovered go to the AA! We signed up for a fleet account of 9 vehicles. When a van broke down on the M25, the engineer refused to attend saying it needed to be recovered as the symtoms described were of a clutch failure, yet their office would NOT send a recovery truck unless the engineer would attend, so i was stuck between a rock and a hard place! Eventually once we then got an engineer to attend (may i add roughly 3.5 hours later) they then told me that i was not applicable for a like for like vehicle i.e van for a van, and offered me a ford fiesta. So we then had to wait a further hour or so for them to debate it out with the feet services department who then agreed it stated this on the contract for a van. Well by this point with a crew on the side of the road and one very angry customer we had to arrange another van to go out to the vehicle and sort it ourselves... The best bit is when I cancelled for the awful service, they said that's fine you can cancel, but you are still liable for the whole policy!!”

Helpful Report

Posted 8 years ago

“LYING THIEVES Took money out of my account AFTER I had cancelled my policy. NEVER USE THEM!”

Helpful Report

Posted 8 years ago

“Worst experience ever Never again in my lifetime”

Helpful Report

Posted 8 years ago

“Been a customer of theirs for over 4 years, got renewal pack and has gone up a further £5 per month, when i questioned why, was told because I had used their service 8 times in 4 years, what??? isnt that what we pay for! When i asked how much it had cost the RAC to come out, it completely outweighed what I had paid in the 4 years of payments. She went away and within 3 seconds came back and told me she had spoke to her manager and no discount would be given to me. Is this the way you treat loyal customers after 4 years. Off to the AA!”

Helpful Report

Posted 8 years ago

“Left waiting for over 3 hours, after initially being told someone would attend in an hour. Lone female by a desolate dual carriageway late at night. Won't be renewing.”

Helpful Report

Posted 8 years ago

“Waited 4 hours for the Rac home start service. A sub-contractor turned up at 9.45pm in a flat-bed vehicle. I explained the problem. He started the car (didn't actually get in the car so no revving of the engine) asked when I'd last had it serviced. I said 8 months ago. He then lectured me about the fact that a car should be serviced every 6 months and I should take it to my garage for a service. Didn't look under the bonnet. No test-drive. What a complete waste of time. All this for £36 per month! Off to AA.”

Helpful Report

Posted 8 years ago

“An RAC sub contractor misdiagnosed the reason for my car not starting and at the time a battery boost would have had the car running--RAC customer services at first accepted that there had been a mistake and offered to pay for the distributor I had been wrongly told I needed. After their 'investigation', they denied any responsibility for the situation, stressing that I had received advice only, rather than a full diagnosis. My car was off the road for several weeks as a result.”

Helpful Report

Posted 8 years ago

“I have been an RAC customer for years and always just renewed because it was easier. This year I received my renewal pack and discover that on the reverse of the policy schedule there is a breakdown of my payment schedule. My Breakdown Premium was £84.99 and there was an additional Arrangement and Administration fee of £40!! Making a total payment of £124.99. I call RAC as I have never before been advised of any arrangement fee, to be told that there is a new law in place where companies had to be upfront about all charges no administration fee. I told the guy that I thought £40 on a £84.99 policy was extortionate as this was nearly 50% of my actual policy added in administration fee. I was not offered any reduction in this charge and have therefore left RAC. I feel that they have been very crafty in the past by not mentioning this extra fee.”

Helpful Report

Posted 8 years ago

“Terrible company. Been with them for over a year. No renewal documents sent but £140 deducted from my account. Tried to cancel the policy but they refused saying I was 3 days outside of the cancellation period so I loose all my money. I tried to complain but basically told tough luck they don't care.”

Helpful Report

Posted 8 years ago

“DO NOT BUY! RAC don't even administer the warranty. There are soooo many exclusions. Paid £750 for a three year warranty yet still had pay £2000 for repairs that most other extended warranty providers would have covered. DON'T THROW YOUR MONEY AWAY!”

Helpful Report

Posted 8 years ago

“A week later....And the care team that I received a formal answer did nothing.Charged £25 for missed payments.STAY AWAY as they are a total RIP OFF. Cant wait to finish with them,I would cancel today if not for that £55 cancellation fee!!!!”

Helpful Report

Posted 8 years ago

“Call out at 2.30pm. Subcontracted out to "Friendly" and we are still waiting for a driver to attend at 9pm, new estimated time of arrival 9.30pm, 7 hours later! I am still doubtful this target time will be fulfilled and still have a 3 hour journey home. RAC need to stop using this sub contractor who's service is appalling and having spoken to their service team they are also very rude!”

Helpful Report

Posted 8 years ago

“We took out RAC policy for our daughter who is 19 years old and thought it would be a good safety net should she break down. She had a flat tyre this evening at 10pm and called the RAC who said they would be with her within the hour.....She told them she was 19 and could they come any quicker as she felt vulnerable in an unsafe part of Leeds, not being near a centre or near any shops. They put her on priority and said someone would be there soon.....an hour later, still no one.....1 and half hours,....no one turned up, but after calling numerous times to ask, was told someone would be 10 mins, and someone did call her and said he was on the way, but still no one turned up. In despair, i ( her mum, stuck at home) called the police to see if they could help? if she could drive the car home with a flat tyre. They made a record of the enquiry and finally after a whopping 2 hours and 45 mins someone came to fix the tyre at 1am. What a great service RAC, you really know how to put your customers first, such a global and massive company cant even find an engineer for a young girl stranded alone in a car. You should be ashamed of your excellent name because this really was rubbish service!!!!”

Helpful Report

Posted 8 years ago

“My husband waited for 3.5 hrs last night for tow truck- still not arrived when he had to leave the car!! Initially was promised someone would be with him in 70 mins. Over 2 hrs later no one had attended and no updates. He was constantly on the phone trying to find out what was going on. At 10pm I had to drive 45 mins in wet to collect him and he has had to leave the car. The only response from RAC was that it has been a busy night. Appalling service.”

Helpful Report

Posted 8 years ago

“Broke down Sunday evening phoned to report this but explained no need to send anyone out at night arranged a recovery for next day between 10 & 11 am. Recovery arrived I explained the battery was low and it was a fuel problem. The fuel was not getting from the tank to the filter. He attached a starter pack turned the engine over then said it was probably the cam belt had slipped, took the inspection cover off cam belt and said that it was ok. He then laid on the ground and hit the fuel tank with his hand then tried to start the engine no luck.At no time did he run a diagnostic check but decided I would have to be towed to a local garage.Throughout this time he continually asked who done my servicing He was told a person in the next town,he then wanted to know what his name was and where workshop was This info I refused to to give him in addition to this he went to great lenghts telling me how I should consider having the cam belt changed He did at one point say how he was a mechanic and used to for a local garage this made me wonder if he was looking for work for himself or a friend. I only joined the RAC as part of a package with my insurance, if this is typical of their service engineers then never again”

Helpful Report

Posted 8 years ago

“I was happy with the person rac sent but not with the time taken . Battery died last week at 6pm and rang rac , didn't realise rac just gave job to a garage . Anyway got text saying they will come at 8pm. I was left freezing sat on main road in car whilst driver got to me. When he arrived he said he only got the job from rac now as he was packing to go home. Not happy at all. Guy was lovely.though couldn't have done enough for me. Previously I was with the AA and honestly they were there within.minutes I had problems and really good. Will not be renewing with rac again.”

Helpful Report

Posted 8 years ago

“Tried to cancel my breakdown cover after a year after realising they had deducted the premium automatically from my account, which apparently it stipulates when you take out the policy, however I did not remember this, unsurprisingly, as it was a year ago. By default if they don't here from you regarding renewal they will automatically take the money from your account and renew, as opposed to the cover lapsing, therefore if you change email address or home address depending on how you took out the cover initially you won't know it is coming from your account. Won't be using RAC again as I am struggling now to get the money back and the cover is now on a car which I no longer own, grr.”

Helpful Report

Posted 8 years ago

RAC is rated 1.4 based on 2,970 reviews