RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,970 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,970 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke to say the least broke down today at 12 pm was told I would have to wait to 2 30 for recovery which I surprise wasn't to bad then the fun begins . Didn't turn up then was told 3.30 no show then 4.15 no show then 5.30 no show then 6pm no show then to top it off was told be after 7pm , at that point I told them to stick it and got my own independent recovery , and heard every excuse in the book . Please stay well away a complete waste of space”

Helpful Report

Posted 7 years ago

“Firstly you had me waiting for the confirmed 90 minutes, only to tell me it would actually be a further hour after i called you back. Then i'm told it will be a further 2 hours... fortunately that 2 hours turned out to be 40 minutes. After which i had to wait an additional 2 hours for a pick up, which only took so long to begin with because you didn't believe i had MOT. Fortunately the mechanic (Ken) had the good sense to check the DVLA site and not just your own. I was also told i could get a tow to a destination required, which i called to do today only to be told that's not in fact the case. The service has been terrible so far and i cannot wait for it to expire as i will not be renewing.”

Helpful Report

Posted 7 years ago

“Fail to meet the recovery time I've been given on multiple occasions and failed to notify me of this, leaving me stranded with a motorcycle.”

Helpful Report

Posted 7 years ago

“My wife broke down at home and I was working away the patrolman came out and plugged in his laptop and diagnosed intermittent airmass meter fault told her he had cleaned the codes and ok to drive even though he did not open the bonnet and check for anything obvious she drove the car for about a week which ended up going into limp mode a second visit from the rac which the patrolman did not even open the bonnet said we had a second sensor fault which I couldn’t believe after some investigation I found I had a split intercooler hose which has lead to the dpf filter becoming blocked going to cost me hundreds to repair all due to the rac and customer service is a complete joke would not recommend”

Helpful Report

Posted 7 years ago

“Left me stranded as a woman alone in France with a dog for 8 weeks with their comprehensive European cover. Refused to repatriate after their garages charged 2k in faulty repair work. 5k can had to be scrapped in France. Awful company !”

Helpful Report

Posted 7 years ago

“I rang the RAC this week to come out to our car 'at home' because the earliest. appointment I could get at the Nissan garage was the 19th October!! The gentleman that arrived having only waited 1/2 hour was excellent! He fixed the problem within minutes as it was a Battery problem!! I certainly would not hesitate to call them out again if necessary.”

Helpful Report

Posted 7 years ago

“Very poor service. STAY AWAY!”

Helpful Report

Posted 7 years ago

“The website was straightforward to negotiate and there was a good range of well priced items.”

Helpful Report

Posted 7 years ago

“Called at 1630, car keeps cutting out, Nissan xtrail 2016 only year old. Was told be out at 1900. It is know 2000. Mechanic just phoned yo say he will be about 20 minutes. Bit ridiculous to wait nearly 4 hours.”

Helpful Report

Posted 7 years ago

“I called RAC and was told to wait up to 90 minutes. After 105 minutes of no showing I called again to be told that my request had been cancelled by whoever and for whatever reason - he couldn't tell me. A new 'request' was logged and was told to wait another 90 minutes because that's what the system is set for. After about 60 minutes, a nice young mechanic arrived and changed my damaged wheel and was able to go home. I was in no danger, only bored - to death - as I didn't have anything to read in the car, not even my smartphone. All is well when it ends well, I suppose no one is perfect so this is it.”

Helpful Report

Posted 7 years ago

“Lost car key once many years ago, so usually take out replacement key cover. Daughter lost car key whilst at work today. Asked mother to go to her house and find spare key and bring to work. Rang RAC to say she probably did not need anyone to attend, as long as spare could be found, but she would have to get a replacement key cut. RAC said we will try & get into your car and tow you 10 miles but we wont cover cost of replacement key and will not cut you one. Astonishing. Totally useless. What is the point of taking this additional cover, it is worthless. In fact selling it, must be tantamount to fraud. AVOID RAC.”

Helpful Report

Posted 7 years ago

“Broke down on A36 at 9pm. Originally told recovery would be within 1.5 hrs ...it's 1.45am and I am still sat in my car. Lone woman on unlit road, with car partly parked on road, all of which RAC are aware of. There is nowhere safe to wait outside car as no pavement & I'm not standing in pitch dark at night. Utterly disgusted. RAC 0/10. Will go back to Green Flag.”

Helpful Report

Posted 7 years ago

“Don't use it for motor cycles Front tyre puncture Van turned up without pump Watch this space this happened Friday 25 aug17 at 335 pm”

Helpful Report

Posted 7 years ago

“Broke down at 1pm just off the M25 and finally arrived home at midnight. Service dreadful and impossible to get an answer. Be aware that if you break down on the M25 and need recovery, they will arrive within 3 hours but only move you to the nearest service station. I actually sat at south mimms for 4 1/2 hours before finally being taken home. The sub contracted workers complain bitterly about how they are instructed. Will be cancelling subscription immediately and going elsewhere.”

Helpful Report

Posted 7 years ago

“Family of 6 including babies stuck at the side of the road for over 3 hours. Very poor service done on the cheap. Unless it is a simple quick fix they are useless. Don't buy from these guys. We waited from 3pm until after 6pm. In the end we were towed home and had to pay the next day for another private recovery truck to take us to a garage because by the time RAC came, 3 hrs later and after 6pm, the repair garages were all closed. Like many people, I had been a member for years and the one time you need their help you get an unexpected kick in the teeth. Very poor customer service and a total waste of membership money the one and only time we needed it. A waste of money so will be cancelling my policy immediately.”

Helpful Report

Posted 7 years ago

“Don't go near these people better companies have gone into liquidation.”

Helpful Report

Posted 7 years ago

“horrible, we had broken down vehicle, i called RAC for help but no answer from their breakdown line, they kept playing the recording we are busy your call will be answered soon, kept on like that for over 50 minutes.”

Helpful Report

Posted 7 years ago

“My daughter had an accident. We called the RAC who took almost 5 hours to get to her. By that time our preferred garage was closed so we were told it had to go to a holding centre. My daughter was told that she would be left at the holding centre (40 miles from our home) I spoke to the recovery agent who told me he didn't work for the RAC and he had to do what his company told him, not the RAC. I reminded him that he was representing the RAC but that didn't make any difference. I then spent many hours on the phone with the RAC trying to get the car released from the holding centre. This took 4 days with several broken promises. And then we were sent an invoice with a mileage charge that indicated the vehicle had been returned to our preferred garage, some 40 miles away from where is was taken to. Shocking service. I won't be renewing my membership.”

Helpful Report

Posted 7 years ago

“I find myself having to write a review on behalf of an experience I have just witnessed, whilst sat in Sandringham camping site an old lady of 89 became very distraught and confused we went to assist her she felt that after three days of not eating and worrying about the drive home we decided to contact the family who are 90 miles away they said would come and fetch her, we then contacted the so called 4th emergency to see if they could rescue her or the van they turned round and said a medcial report before they would do anything, whilst I understand it doesn't fit under the normal check list of recovery the lady has been a member for years and perhaps sometimes in Buiness we need to step outside the box to assist our customers, it's called going the extra mile for customer service. Let's put it this way I won't be using the Rac for my family emergency services.”

Helpful Report

Posted 7 years ago

“Last night I broke down in my Renault Megane after finishing work late. The people on the phone were very helpful and kept me informed on a regular basis, as to how long it would be before the recovery van arrived. I was lucky that I was able to wait inside the Care Home where I had broken down but at 2200hrs was still feeling a bit upset and tired. I would like to especially thank Joseph Baker who arrived to look at my car. I believe he worked at Radcliffe. Although my car could not be fixed, he made the suggestion that I leave my car at the Care Home until the next morning, where it could then be collected and taken to the garage of my choice. I would like to give him feedback because I felt that he gave excellent customer service. He was helpful, cheerful and talkative when he took me to my home address. He helped me with my numerous workbags and shopping to the door. I work in a customer orientated profession and it is always appreciated when people go the extra mile and I always think it is nice for people to be rewarded even if they are just doing their job. Thank you. Paula Giannasi”

Helpful Report

Posted 7 years ago

RAC is rated 1.4 based on 2,970 reviews