RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,970 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,970 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Debris on M25 blew out tyre so pulled onto hard shoulder. Truck behind me carrying loose large stones must have also hit as my car was then showered with large stones (which have dented back of car). Called mercedes assist at 3.40. (Covered by them) Called back at 4.10 to say with Rac as priority (woman on own, m25) rac say be there in half hour. 5.30 call from rac to say v close but not sure where exactly I am. Despite being given info from road signs which exactly pinpoints location. By this point it is dark and am frozen! 6.10 get call from someone to say just been passed job and will be therein half hour! Which he was - from mercedes assistance. Reckon rac person gave up. No update about this from them. V dangerous and scary on M25 in dark plus cold and drizzling and phone running out. only got to mercedes as husband kept phoning rac and couldnt get through so rang mercedes.”

Helpful Report

Posted 7 years ago

“Took them 40 minutes to answer then was informed that it would take over 4 hours before anyone could get to me as they were very busy in my area. Luckily I was just a few miles from my home and as it was getting late and a new battery was all that was needed I abandoned my car overnight to return and replace the following day. Would have been very different if I were miles away. Absolutely scandalous, have been with them for years and this was the first time I have contacted them. Totally unreliable, they are gone when the subscription is up.”

Helpful Report

Posted 7 years ago

“Have breakdown cover with them. After 4 hours of waiting for someone to come out and after calling for updates 2 Times. No one come out to me was left dealing with it myself. Very not happy.. was just left with no call back .. What the point in paying for something then not being able to use it.”

Helpful Report

Posted 7 years ago

“I would not recommend anyone taking out a breakdown cover through RAC, after what I had been through. RAC informed a contractor would be meeting me at the car park at a certain time. furthermore to this, every time I called to chase up, I was told I will have to wait another 20mins and so on. Had I been told at the start, that I won't able to guaranteed a time then, I could have made my own arrangements. I paid for a service which I never received, I also paid extra £195.00 for the contractor to drop us off home. As mentioned had I knew this would take over 2hrs wait in the cold, I could have easily made my own arrangements. I had a 2 year child in the car, as you can imagine waiting in the car and in the cold as the car would not turn on. Furthermore, we were dumped in a car park where there was nothing opened, only the fuel station. I know due to Christmas day everything was closed, so I am not blaming them for this. It's only due to the fact that, we were left starving since this all happened, hoping we can get home as soon as, so we can be at peace. We didn't eat everything since 9 am, and we didn't get home till 9:30 pm. Secondly, the team handled the whole process very poor - I cannot recall the gentlemen I spoke to, who i found very unhelpful and kept rushing me off the phone, and stating the contractor will be there in 20mins? The contractor did not turn up till 2 hours and 20 mins after! I kept ringing RAC after every 20 mins for updates and they kept misleading me saying the contractor is on his way. Poor service not worth the money.”

Helpful Report

Posted 7 years ago

“Piaggio Scooter cut out in -6 temp. It took them over 30 minutes to pick up the phone. This is more than incompetence. It is criminal negligence.”

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Posted 7 years ago

“the rac were phoned at 9am 2nd January 2018 for a breakdown and phoned back to say busy bit will be with you 4pm and it is now 6pm and they have simply failed to turn up and no one can be accused on the phone and the one time we managed to speak with a man being they said they had lost our call deposit the fact they called back to message delays.”

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Posted 7 years ago

“They don't call when there are late u ofto call and ask I can't wait till my year up with them worse company I am going back to AA”

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Posted 7 years ago

“I'll give you red heart on your reviews! Partner broken down at 1pm. Now 7.45pm and still not home. You are rubbish! Will ring you in the morning to complain!”

Helpful Report

Posted 7 years ago

“Membership money paid for nothing! My partner has been stranded on the A3 for 4 hours. Absolute joke. Been paying for YEARS and never called them out. Cancel you're membership now everyone!”

Helpful Report

Posted 7 years ago

“I appreciate the weather is bad but my son was left stranded on a busy dual carriageway way. He rang at around 6.30pm and was told there would be a recovery vehicle within 1hr 30.. At around 9pm the traffic police turned up because he was in a dangerous position..after several repeat phone calls the recovery turned up at MIDNIGHT!!!!! There was no shelter and it was too dangerous to sit in the vehicle.. . Can't fault the recovery driver he got the car to a garage then got him to work (night shift )where he will now loose 6 hrs pay!!.”

Helpful Report

Posted 7 years ago

“I had a membership for nearly a year. Then found out they were automatically going to renew it. I never agreed to this when I signed up. I logged into my account on their website to cancel the automatic renewal, but there was no way to do this. I spoke to someone on the web chat to ask for it to be cancelled. They said they couldn't do it and said someone would ring me back, no one did. I emailed them and received an automatic reply saying it would take 5 working days for someone to respond - this would have been beyond my renewal date! Finally I got through to someone called Lara to cancel the renewal on the phone and they asked me three times why I was cancelling. For some reason she wouldn't accept my reason that I just didn't want to renew it and became quite rude. I asked for confirmation and was told it would take 2 weeks to confirm this. Dreadful customer service!”

Helpful Report

Posted 7 years ago

“Hopeless. This is the first time I've used RAC and I am not impressed. I was told there would be a 3 hour wait before anyone would come out. This is in the centre of a city, not some remote wilderness. I was told that they were busy. Well, get more vans on the road because three hours is not acceptable and not what I paid for when I joined. I phoned a local tyre place and they came out ten minutes later and replaced my tyre - no extra charge for the call out. Brilliant. I called RAC back to cancel the callout. It took another 10 minutes for them to answer the phone. Later, I called customer care to make a complaint. Guess what? It's 4 pm and they have all gone home. No wonder they can't run a rescue service. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“Absolutely terrible and dangerous. Kept me waiting alone, middle of the night, freezing cold for FOUR hours from 10pm-2am without giving me any updates about whereabouts of the ‘fuel doctor.’ I had to cancel in the end. DO NOT USE THEM.”

Helpful Report

Posted 7 years ago

“Please avoid RAC. The WAIT is too long and they do NOT care about SAFETY. May save £10 but I'd rather pay more and have the AA with me rapidly and who cares about my safety with better customer care. Broke down due to no fuel. Phoned rac and they wanted £10 when fuel can can take £5 and get most people to a fuel station. RAC worker said he would put this info on the computer and the wait should be 45 min to 2 hours (be aware I broke down at night on my own abstracting traffic). Asked for my number so I could be kept updated with how far away he or she would be. Instead of bringing me the fuel they sent out a recovery truck (disproportionate and more expensive). Man who came out asked how long I had been waiting because I walked to get fuel myself. He said he had just been informed about me and was only around the corner....this would mean it took at least 25minutes for the man at RAC to book the breakdown in. Further supported by me never recieving a call. Broke down another time and was waiting over 3 hours during the day time and the excuse RAC use is we are busy today. The workers never ask about the drivers safety ....are you alone, with kids, in a dangerous place.”

Helpful Report

Posted 7 years ago

“I hear rac terminate staff contracts for employees taking of long time off sickness after they have a had a major life changing operation after being involved in a serious car accident. Surely this cant be true I thought to myself, but unfortunately I hear it is. This would be the same situation if a member of the rac colleague broke their arm permanently and was diagnosed disabled then the rac would terminate their contract rather than help them. Im sure rac must be breaking some kind of law and it shows they are heartless with no compassion for their staff. I hope the poor fella that lost his job makes aspeedy recovery and appeals and get his job back or il be cancelling my rac membership and posting this news all over all social media platforms. If rac are reading this message you the member of your staff works in the Walsall branch that overlooks the M6 west midlands.”

Helpful Report

Posted 7 years ago

“Our rear driver's side alloy sheared and the tyre blew out at 60mph on Saturday 18th November 2017. I called Nissan Emergency Assistance right away and they sent an RAC mechanic to assist. The call was plucked from their system before I even put the phone down to Nissan and the chap, by the name of Alan Goligher, phoned me within a few minutes of picking up this call. What a guy!! Alan was with us, the wheel was replaced and we were on our way home (another 68 miles) within 1 hour from placing my original call. An incredible service and an incredible gentleman RAC sent to assist us. Thank you to all involved.....better than a 5 star service for me!”

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Posted 7 years ago

“The RAC are always prompt and very polite. Today I had to use them from home and the service was once again excellent with Hugh 5166 in attendance. Having 'phoned at 1.40pm they arrived at approx 2.35pm and I just wanted to let RAC know how grateful I am.”

Helpful Report

Posted 7 years ago

“Star rating 1 ★ 2 ★ 3 ★ 4 ★ 5 ★ Language All Languages (8,263) English (8,257) Nederlands (2) español (1) čeština (1) Ελληνικά (1) James Addison 4 reviews Published 92 seconds ago6 hour wait and Verbally abused for easing a complaint No-one turned up to help me and my partner until 6 hours after we first reported it dispute originally telling us someone would be with us within 1.5 hours. We called up on 6 occasions to try to chase this up but was told new estimated times every time and lied to during a couple of those calls. The day after the breakdown I called to complain but was instead verbally abused. When I complained to the manager he said "sorry he shouldn't of said what he did I'll have a word". I've submitted a written complaint and got a reply saying I would get a response within 20 days. 5 weeks later I am still waiting. I've called on 5 occasions chasing a response and was advised I would be called back by a manager in each of these calls. No manager has returned any of these calls. I've also sent 3 chaser emails without a response. I've now had to contact the financial ombudsman and it seems I'm not the only one to have such a bad experience. Avoid at all costs! It's a complete waste of money and there staff are very rude”

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Posted 7 years ago

“Never ever . I been with them for last 5 years. This year onwards they gone down the hill. I call them twice this year . First time it took 30 min to get through and i almost waited 3 hours for rac person to come through. Second time also same Almost 30 min to get through . They told me eta 2hour and 30 min. They call me near at time let me know that another 45 min. Excuse they given me they are very busy , I live in London, terrible traffic . I better off next time with green flag .they will send recovery with in an hour .”

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Posted 7 years ago

“Left my daughter on m4 hard shoulder for 2 hours until 1.30 am telling her she was a priority for being female and on m4. Police phoned them in the end because someone phoned them about a vulnerable young girl on the m4 under a bridge in the dark !”

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Posted 7 years ago

RAC is rated 1.4 based on 2,970 reviews