Name: RAC
Rating: 1.43

“Why there is no ZERO they even don't deserve one star . I broken down at home when I called 15th October RAC 9am just to be told I was no risk and be low priorities I have to wait 3 to 4 hours. It was hard to take but I accepted . After 4 hours I received call from them telling me they are unable to come till latter that night after rush hours that means I had to wait 13 to 14 hours. After all that no one came. Next I complain to RAC and I was advised to take the matter to the financial ombudsman service I asked them to refund my money because I paid full one year membership and they where not providing the service they sold. 2 week's later. No apologies no refund. Never pay full membership to any insurance”

Helpful Report

Posted 7 years ago

“Kept me waiting for 3 hours so I cancelled based on repeated poor service and no means of getting updated when waiting. RAC have been taking money out of my account despite cancelling roadside assistance for failure to deliver - I have consulted with my bank and discovered the ongoing deductions. They refuse to refund the money taken out over three years and the bank are unable to stop the transactions. Consumers need to be warned against this company and its questionable practices. You have been warned.”

Helpful Report

Posted 7 years ago

“I broke down on Friday 19th October. I told them I was a lone female. They told me originally it would be a 3 to 4 hour wait, later I was told it would be a 6 hour wait. After strongly complaining they did eventually get to me in 4 hours! Utterly disgraceful service! The same thing happened to me 6 years ago and they assured me it was a one off! I won't be renewing with them. No confidence or trust in their ability!”

Helpful Report

Posted 7 years ago

“Simple, just don't trust a word they say.”

Helpful Report

Posted 7 years ago

“Still waiting in a dark car park since 4 hours ago as apparently you have lots of incidences...Excuse Me??? I am paying for emergencies like this to be sorted. If you don't have enough workers it's your own problem. I am disgusted, shocked, angry, unsafe as I am still waiting alone in the dark and you are not professional at all. Not recommended at all. If you have daughters, wife or little children, would you like them to be waiting in the dark just because? No thank you. Horrified how this company is so unprofessional and they don't care about customers safety.”

Helpful Report

Posted 7 years ago

“Took 15 minutes for anyone to answer my call. Was told it would take up to 3 and a quarter hours for a breakdown van to arrive. After an hour and a half I was updated with a call telling me it would be at least 4 and a half hours from the time my call was originally received. I gave up and called a garage who dealt with my problem within 30 minutes. Why am I paying the RAC for a service they are not providing and having to pay a garage as well?”

Helpful Report

Posted 7 years ago

“Broke down with my family took 5 hours to get recovery truck to us! then comes time to renew the policy which we decided we didn’t need so tried to cancel & I felt like a criminal under caution having to explain why I didn’t want to renew & pushy sales person trying to push you into renewing wouldn’t take no for an answer first time I gave up & just hung up then second time I called up I finally managed to cancel after again explaining again I didn’t want to renew it indefinitely would not recommend the Rac”

Helpful Report

Posted 7 years ago

“They steal money from customers as i have been charged twice and did not have refund! Avoid them!!!”

Helpful Report

Posted 7 years ago

“Terrible, terrible service. My horsebox broke down with 2 horses on board on Sunday 7th October at 15.00 in Norfolk. The horsebox was towed back to a local garage, which took 7 hours, but the worse thing was that there was no consideration for the animals! It took 7 hours to get the horses back home too. It really is an animal welfare case!”

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Posted 7 years ago

“Absolutley the most terrible service! I was trapped in my car on the A316 in the evening. I was all alone ( a woman) car lights and hazzard warning lights would not work i was locked in and the windows would not open either. I have an automatic land rover discovery and everything shut down. i explained this to them when i called and even though they new this it took them 6 hours to get to me. Appauling disgusting service!”

Helpful Report

Posted 8 years ago

“Trying to cancel my renewal via post and email. (Unable to speak at present). 4 emails, 3 letters and a Facebook post. No response after 1 month. Took 18 hours to attend a home start call out. Poor service all around. Avoid like the plague.”

Helpful Report

Posted 8 years ago

“Terrible service - recovery (not sales side), I broke down in Sevenoaks a failed clutch hose at 4pm on a Saturday and it took the RAC 6.5 hours to get a recovery truck to me. Today I was with a friend whos car hit a pothole hole an burst the tyre (no spare available in his car). He had RAC membership an called them at 8am on a Sunday morning and it took them 5 hours to get a recovery truck to pick up his car. Such bad service I'm cancelling my subscription an going with either the AA or Britania Rescue”

Helpful Report

Posted 8 years ago

“A four and a half hour wait for a flat tyre. Initially told would be up to three hours. Not acceptable at all. No update from the company until I phoned them after three hours to then be told could be another two hours. Shocking customer service. Have been with the RAC for a number of years and this was my first ever call out. I chose the RAC as believed they were superior to some of the cheaper alternatives. Will not be renewing with them. Will not be recommending them..”

Helpful Report

Posted 8 years ago

“After over 35years continuous membership for breakdown the service over the last few years is disgraceful. Have tonight waited 5 1/2 hours to get home, only 7 miles away, after being told we would wait only 90mins!!! Several years ago broke down, towing a caravan, on Bodmin Moor in the early hours, took the RAC 4 hours to get to us on that occasion as they sent the recovery vehicle to Somerset!!! Even after telling the call centre I was disabled and needed to get home they still gave us the run around! My advice avoid at all cost and go with another company as thee do not give value for money at all.”

Helpful Report

Posted 8 years ago

“Been a member for 27 years. Lies, promises and failure to deliver service. Took three recovery trucks 27 hours to take us on a 3 hour journey.. It would have taken longer if I had not continued to keep calling at every service station we were stranded at. They used every excuse in the book including driving hours and tacographs fitted to the recovery vehicles. Fact of the matter is they don,t have a clue. Will not be renewing membership and advise people to use them at their peril. Their own complaints procedure is a farce. Insure with anybody except the RAC!”

Helpful Report

Posted 8 years ago

“I broke down at 23:05 on the hard shoulder of the M25 in the middle of 4 lanes of traffic and a 2 lane slip road. I was 45 minutes from home. The RAC mechanic arrived 3 hours later, tried to get me started (because mechanics are targeted on getting your vehicle started only) and as a result of trying 5 or 6 times and overheating my engine 5 or 6 times my car is now a WRITE OFF. After paying £135 to be towed home, the RAC conveniently told me there were no vehicles available! So I had to wait for a taxi. When the taxi arrived an hour and half later I was then forced to argue with the driver who was demanding £100 cash from me, resulting in another 30 minutes until the taxi got going. I arrived home at 6am. At least I beat my car home, because that arrived at 11am. I was repeatedly told by RAC workers that they would call me back, they would keep me updated, the mechanic is on his way, the tow truck is 5 minutes away, and the taxi is 25 minutes away maximum. Of course this was all fabrication through shoddy customer service and genuinely not caring. £80 for my membership, £135 for a tow truck that didn't come, a £2000 car written off .... but not to worry because the RAC have given me a £25 cheque compensation!!! Oh no, this hasn't arrived in the post either!!!!! Judging by the service experienced so far, I will look forward to cashing that in at Christmas! Needless to say, I wouldn't touch the RAC with a barge pole and if you value your car and being recovered from extremely dangerous situations then look elsewhere!”

Helpful Report

Posted 8 years ago

“I broke down at 23:05 on the hard shoulder of the M25 in the middle of 4 lanes of traffic and a 2 lane slip road. I was 45 minutes from home. The RAC mechanic arrived 3 hours later, tried to get me started (because mechanics are targeted on getting your vehicle started only) and as a result of trying 5 or 6 times and overheating my engine 5 or 6 times my car is now a WRITE OFF. After paying £135 to be towed home, the RAC conveniently told me there were no vehicles available! So I had to wait for a taxi. When the taxi arrived an hour and half later I was then forced to argue with the driver who was demanding £100 cash from me, resulting in another 30 minutes until the taxi got going. I arrived home at 6am. At least I beat my car home, because that arrived at 11am. I was repeatedly told by RAC workers that they would call me back, they would keep me updated, the mechanic is on his way, the tow truck is 5 minutes away, and the taxi is 25 minutes away maximum. Of course this was all fabrication through shoddy customer service and genuinely not caring. £80 for my membership, £135 for a tow truck that didn't come, a £2000 car written off .... but not to worry because the RAC have given me a £25 cheque compensation!!! Oh no, this hasn't arrived in the post either!!!!! Judging by the service experienced so far, I will look forward to cashing that in at Christmas! Needless to say, I wouldn't touch the RAC with a barge pole and if you value your car and being recovered from extremely dangerous situations then look elsewhere!”

Helpful Report

Posted 8 years ago

“lying scumbag unhelpful smug bastards, 40 minutes on hold at a busy road with abreakdown and another 2 hours before a patrol appeared!!!!! Then left at the roadside, avoid these cowboys and BTW that was my first call after paying monthly for 7 years!!!!!!”

Helpful Report

Posted 8 years ago

“I have also had a terrible experience with RAC. They really don't care at all. My tyre punctured on a Friday night. On average 30 mins to get someone to pick up the phone and then waited 3 hrs into the early hours. I phoned several times for an update and although they said someone will call, nobody did. Gave up and ended up trying to change the tyre myself. Then, on my way home, the spare tyre also had issues. When I called, they said it could take 4 hours to come to me. Not sure what I'm paying them for. I also got a parking ticket waiting for them (another story). When I phoned to ask for proof of call out, the lady on the phone was telling me that my spare tyre should have been usable. It WAS usable, but punctured when I drove it again. Terrible blaming the motorist rather than trying to help you through it. Really unacceptable.”

Helpful Report

Posted 8 years ago

“For the 2nd time using them I have had to wait over 4 hours. Completely unacceptable”

Helpful Report

Posted 8 years ago

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