RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,134 Reviews

10 %

of reviewers recommend RAC

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1.4

Based on 3,134 reviews

Customer Service
Communication Channels	Telephone, Email

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“30 minutes on hold then cut off by bad mannered staff (this happened twice), very poor service. Renewed with AA, they where perfect in comparison!”

Helpful Report

Posted 8 years ago

“Poor service and rude staff left for 6 hr with out help in the end i called a local recovery that where more then helpful. Poor RAC poor.”

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Posted 8 years ago

“They found us a reasonable price for our breakdown cover”

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Posted 8 years ago

“Driving in Europe, we took out the comprehensive additional insurance from the RAC for peace of mind. Needed some help in France, and got passed from one person at RAC to the next over the phone for TWO hours while sitting in a car park in baking sun, speaking to over 7 different representatives from different departments, got cut off multiple times, and were connected to the wrong underwriter. No one seemed to be able to help or know how to answer our questions, until one member of RAC customer service finally gave us instruction that we followed to the letter. Now we are home and find out that the advice we were given was incorrect and we may be out of pocket up to £500. Completely shocking how let down we felt when we thought we were in safe hands.”

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Posted 8 years ago

“A 14 hour overnight wait for the RAC to send someone to attend a roadside breakdown is just not good enough.”

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Posted 8 years ago

“Very bad service. I waited for over six hour. No one come to help me. In the end I had to leave my car in an unsafe place and make my way home. I will not recommend them.”

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Posted 8 years ago

“5 hours to get me 5 miles home! Don’t answer phones. Rubbish”

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Posted 8 years ago

“Vehicle broke down (clutch went) called R.a.c at 18:35 30/aug/18 I was told recovery time 90mins....numerous calls and call backs then told no patrols in the area 3 hours later (broke down inbetween Bridgend and Barry Not the Moon) phobbed off by customer services on the breakdown helpline! Paying for a service they can't provide!!! Vehicle left there I had to call for a lift home approx 15 miles.. The are recovering it today between 8-10 I was told by the Manager vehicle still There! More lies terrible service waste of money considering they are one of the largest Breakdown companies.”

Helpful Report

Posted 8 years ago

“Very skillful patrols, and very incompetent management at the call centre”

Helpful Report

Posted 8 years ago

“So I have National Cover with RAC, yesterday I called up at 12pm after trying for an hour to start my brothers car, we were about 90 miles away from home, visiting family, and we needed our car to get home later in the evening as we both had work the following day. They said that because it was a bank holiday someone would be able to get to us for about 2, half 2 and I said that would be fine. By 2:40pm no one had arrived yet, I spoke to them on the phone and they said they would be another half an hour, an hour later I called up, asking where they were, it wasn't until about half 4 that they finally sent someone. So after over 4 hours of waiting the mechanic (who we had no problem with and seemed nice enough) checked out the car and determined that he wouldn't be able to fix the issue. He booked a tow for us as I have cover that enables me to be towed anywhere nationally. Just to note, he had no clue why we were kept waiting so long. About 15 minutes after he left I called up RAC to determine when a tow would be with us and they said it would be anywhere from an hour up to an hour and a half, which I said would be fine. After half 6, past the time they said we would be getting a tow, I called up and they said the tow would be with us in half an hour and that the driver was stuck in traffic. I spoke to them countless times and each time they gave me a new ETA adding half an hour or 45 minutes, and a few times they hung up on me for no reason whatsoever. Some of the staff I spoke to I felt were incredibly rude, not at all sympathetic to my situation. I, like many others, am a paying customer so why was it that I had to wait over 10 hours until for a tow? The tow finally arrived at 11pm, so after 11 hours of wait we were on the road and by the time all of this was over and done with it was past 2am in the morning. I have to be up for work at half 5 in the morning, so the lack of sleep has not helped me overcome my frustration at the situation. This has been one of the worst experiences of my life, also at one point I asked if we could have a taxi to take us back home. They never got back to me. The only positive of countless hours waiting yesterday was that I had time to research a new cover and Greenflag have one for £25 a year which is also National Cover. I recommend you buy that one instead. Or go with AA. Anyone else really, don’t waste your time and money on RAC. After my cover is up this year I won’t either.”

Helpful Report

Posted 8 years ago

“Been left for at least two and half hours.. It is now 2.30am and still no progress or person from Rac. Two young children in car and I'm pregnant too. Still continuously told someone will be there... But no time frame. Numerous calls made to no avail. Don't waste your money with RAC.”

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Posted 8 years ago

“Been left roadside for 2 days with my pregnant partner.”

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Posted 8 years ago

“I was a silver customer for over 10 year and when I got a blow out with my car RAC classified it as a RTA a road traffic accident , it took 8hours before I was collected as I didn't have a spare as my car don't have one and they wouldn't take me home unless I payed £117 wich was a charge per mile from home , if I was any further away I can't think what it mite of cost, puncture at 4pm collected at midnight. Policy says RTA no extra cost but there is , stay away from RAC and check all small print and get it in writing , have read many cases like this so be very carefull”

Helpful Report

Posted 8 years ago

“12 hours waiting for recovery. 30minutes on hold the following day to customer services (attempting to cancel my membership given the unacceptable wait for recovery). Finally get through to customer services, get passed to ‘the correct department’ hold again, now I’m through to customer care. Care cannot cancel policies. I’m told I need to ring back and speak to customer services. Eventually im passed back to services who advise ‘were too busy to answer calls right now (but they’ve answered the phone to tell me this) we’re getting call backs arranged. We will call you back in the next 24 hours’. 24 hours for a callback?!! 12 hours for recovery. Utter madness. Shambles of a company.”

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Posted 8 years ago

“Our car broke down on holiday, they immediately come to the rescue offering either to have it mended locally or for it to be taken to a garage at home. They contacted the garage for us, and our insurance company so we didn't have to worry about any middle details. Thank you so much.”

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Posted 8 years ago

“Son hit a pothole and burst his tyre......20 hours..Yes HOURS and still waiting for recovery! RAC are the worse recovery service....I would stick with the AA”

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Posted 8 years ago

“Broke down on m5 near Gloucester. RAC came within 40 minutes. Unbelievably skilled and helpful followed us to make sure we got off ok. Genuinely couldn't fault the service we had wish I caught the guys name he was fantastic.”

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Posted 8 years ago

“Broke down last night called rac was told they will be there within 30 minutes to an hour, this time passed called back was told they are 3 minutes away waited another 20 minutes nothing so called again to be told wait another 25 minutes so I did and again nothing called back told another 20 minutes so I gave up and got somone else to tow me home!! I had 2 kids in the car and was just messed about what a joke”

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Posted 8 years ago

“First time I have used RAC, never again. Reported car won't start at 2.00pm today, get an estimated time of arrival of 3.00pm to 3.40pm, fantastic. 3.00pm update call can't come till 5.3-pm, 5.00pm update call can't come till about 8.00pm. They have confirmed that as it is an Automatic Jaguar XJ and will need to be taken to the dealers they send another company who turn up with a small van because he has been told it is a non start vehicle. He rings for a recovery truck with an estimated time of one hour. You have guessed, they did not turn up. RAC yet again apologies and says they will be with me guaranteed within one hour thirty minutes, 11.15pm only 9 hrs after I first call them. Surprise. surprise at 10.45pm a call from the driver to say he will be with me around 00.45am, he is the first person I can actually believe RAC on hold say they fix 4 out of 5 cars at the roadside within 30 minutes, this is probably the most diabolical level of service I have ever received in my live, RAC you are broken-down and need to be recovered but you are unable to provide a Breakdown and recovery service, -20 on a scale of 1-10, will never ever use you again and will certainly tell a lot of my friends how dreadful you are, I would find this difficult to believe unless I had experienced first hand how utterly useless you are.”

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Posted 8 years ago

“I honestly don't know why I'am even giving this company a one star , awful , I broke down as the bottle split in the bonnet where you top up the water from and some steam coming out and burning smell so I pulled over while at McDonald's to phone RAC only to be told it will take two and a half hours to get to me because of high demand , so I waited and waited , it then got to near four hours no call , I was stranded and needed to get back to my daughter as my husband looking after her, I called them back the silly women in the call centre had no idea how long it will take she then stupidly said to me to book in for the morning and can take 45 hours from when I booked and I was like whatt!! How deranged can you be for a company I got angry with her she then said somebody will be with you at 3.30am I broke down at 10.45pm , " can you believe that ", so I waited another hour , I was bored fed up and frustrated at McDonald's and felt a nuisance for the McDonald's staff, as they were trying to close. The controller eventually came I complained to him he then told me it was a busy night.”

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Posted 8 years ago

RAC is rated 1.4 based on 3,134 reviews