RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,970 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,970 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“6 reviews Published 4 seconds ago recently my daughter broke down,well in … recently my daughter broke down,well in as much as her fuel filling pipe came adript from the tank,called out the RAC and they towed her less than a 100 mtrs,maybe less than 50,to wilcos in gainsborough from Tesco petrol station where she discovered the fault whilst filling up. wilcos fixed the problem with a circlip,cost he £56 ,this is our 5 breakdown with the RAC over the years and rather than the claim of they fix 4 out of 5 at the roadside,all 5 resulted in a tow,the one prior to this one they refused to take her to the garage of her choice offering only a trip home,corrected the next day with another truck taking her to where we needed it to be,a garage.”

Helpful Report

Posted 7 years ago

“I took out insurance with the RAC in 2016. Customer Service was so poor that this year I emailed and called over a month before renewal to inform them I would not renew. I did not receive notice of renew which is a legal requirement. I then received an email informing me they had renewed my policy. When I replied I received an email back about me no claims discount. I then called and was told I had to pay it. I asked to speak to a manager and was put on hold then cut off.”

Helpful Report

Posted 7 years ago

“Did they not fit indicators to your VW vans?”

Helpful Report

Posted 7 years ago

“I called RAC to cancel my membership which they did and charge me £15.50 cancel fee and after couple of days they charge me £1050 a month which are used to pay monthly I called rac to complain about it and they say you haven't readed The small print,and I never used the service”

Helpful Report

Posted 7 years ago

“Sven absolutely fantastic service would rate more than 5 if I could, needed car ready for daughters 17th tomorrow battery flat as anything went above and beyond to make sure car was up, running ready can't recommend enough”

Helpful Report

Posted 7 years ago

“The price was very fair and the customer service was outstanding”

Helpful Report

Posted 7 years ago

“On Sunday 16th July my car unfortunately broke down just before 21:45. I called the RAC emergency breakdown number being an RAC member to ask for assistance. I was advised a patrol would be roughly 45 minutes which was all fine as I wasn’t in any kind of danger. The friendly patrol guy turned up, I explained the issue and he explained what he intended to do to try and get me back on the road. The issue looked to be related to the calliper on the back wheel of my car which had somehow removed the brake pad completely from its seating. The engineer explained that he wouldn’t be able to fix this at the roadside and would need to recover the car. During this discussion he explained to me that I have part and labour cover to the value of £750 with my RAC cover and the issue would be covered by that warranty. He said my car would be recovered to my home address due to the time of day (roughly 22:30) and then tomorrow the RAC would contact me in the morning and the RAC would recover the car again to the garage for the warranty work to be completed. He then called up the RAC warranty line and left them a voicemail where he asked them to call me back the next morning to arrange the recovery from my house to the garage and have the warranty repairs completed. He then found on his laptop a garage that was close to where I lived which was one of your approved garages. The patrol guy then packed up his things and said the recovery vehicle was on its way and he could do nothing else to help me and left. About an hour later a flatbed recover truck appeared and the car was loaded using a rear skate on the wheel since it was stuck due to the calliper issue. The recovery truck brought my car the address I had given him and he unloaded the car in a large carpark next to my house which is free of charge to use and off he went. On Monday 17th July 2017 it had reached 11am and Id still heard nothing. I decided to call the RAC warranty line to ask them for a progress update. The person who I spoke to said that they could not deal with the recovery of my vehicle to the garage and I would have to call RAC breakdown. This seemed odd since the patrol last night had left them a voicemail for them to contact me about the breakdown. I called up RAC breakdown and explained the situation. The lady I spoke to was extremely rude who said that ‘I can’t expect a 2nd recovery, each breakdown comes with 1 recovery. If I wanted the car recovering to the garage it would cost me £85’. I was truly gobsmacked by this! At no point was I told this previously and even trying to explain this to the very rude woman I got nowhere and ended up hanging up on her. I phoned back again and spoke to someone else which was much more reasonable. They explained that it all needed dealing with by the warranty line so I was passed back and forth between 5 or 6 different people until I got through to someone called Chris. I explained the full situation to Chris who placed me on hold and then said that a recovery truck had now been dispatched to recover the vehicle to the garage for the repairs. He said he wasn’t sure how long it would take but they would give me a call before they would arrive. Some 4 hours later around 2pm I received a phone call to say the recovery vehicle was 15 minutes away. When the truck turned up I knew something was wrong. They had sent a standard style towing truck not a flatbed. The guy took one look at the vehicle and decided he could not recover the car with the vehicle so he left. I had to then call the RAC yet again to explain this where I was put on hold and was told another truck would be dispatched that was capable of dealing with the vehicle. 2 hours later I got a phone call to say the recovery vehicle would be there shortly and sure enough the recovery vehicle turned up and loaded my car. He had instruction to take it to Autoclinic, Bridgnorth Rd, Madeley, Telford TF7 4JB which is one of the RAC approved garages for warranty work. We proceeded to the garage and upon arrival I expected the garage would be aware of us attending but they hadn’t heard anything about it. I explained the whole issue to them and they said they would call me when they had diagnosed the problem to get me full details for the warranty. The next day they called me and I gave them all the appropriate details. Within 10 minutes of that call ending he called back to inform me that RAC warranty would not cover any of the issues found on the vehicle! Again I was gobsmacked since your patrol has already assured me that my RAC cover would get my car repaired without it incurring any costs to me! He gave me a figure of £650 to fix the issues on the car. I asked him to leave it with me as I wanted to speak to RAC myself. After speaking to the warranty line they informed me that cars over the age of 15 years and not covered by your parts and labour cover!!! When I took out the breakdown policy the car was under 15 years old but when the car turned 15 why did you continue to take the same amount out of my account each month knowing all full well I couldn’t benefit from a service you was charging me for. It’s absolutely disgusting!!!!!! So all along I’ve been given false information and several different stories by all the different staff members I’ve spoken to at the RAC. It all seems like the RAC conjure up any kind of excuse to get out of helping a customer in need it’s a complete joke. Considering the car is 15 years+ now and a cost of £650 I had to consider if it was worth paying for the work myself since your failure of a service has epically let me down! I decided to get another quote for the work doing and I’ve received a cheaper quote elsewhere. Today 19th July 2017 I attended Autoclinic to let them know I was taking the car elsewhere where up-on they refused to let me have MY car back until Id paid £45 for the time they spend investigating the issue! THIS IS NOW TURNING TO A COMPLETE UTTER JOKE. YOUR APPROVED WARRENTY GARAGE DIAGNOSED THE EXACT SAME ISSUE AS YOUR PATROL DID AND IS EXPECTING ME TO PAY FOR THE INFORMATION I ALREADY HAD WHEN I WAS UNDER THE PRETENCE THAT YOUR COMPANY WAS TAKING MY CAR THERE FOR FIXING UNDER WARRANTY!!! I WANT YOU TO GET MY CAR RETURNED TO ME IMMEDIATELY!!!! AND I WANT ALL THE PREMIUMS I’VE PAID SINCE MY CAR TURNED 15 (JULY 2016) RETURNING TO ME THAT YOU’VE BEEN CHARGING ME FOR KNOWING FULL WELL I COULDN’T USE. At the minute I have no car and an extremely poor view of the level of service I’ve received. When you pay for a service you expect to get exactly what you’re paying for but it has fallen way short.”

Helpful Report

Posted 7 years ago

“10pm: 50 mins waiting time on the phone to request help and the RAC van came about 7 hours later and that was in city centre.”

Helpful Report

Posted 7 years ago

“Just been rescued by Jamie (Northampton). . Fast arrival, diagnosed problem and got me home super quick. . Great guy, really friendly, very professional. . .”

Helpful Report

Posted 7 years ago

“just a bunch of lying thieves your warrenty isent worth the paper its written on”

Helpful Report

Posted 8 years ago

“10 months later, still waiting for key replacement!!!”

Helpful Report

Posted 8 years ago

“So, having taking out the full recovery policy from the RAC for £290 including key replace service, I had the unfortunate misfortune to lose my car key. No problem, I thought, having taken a policy worth at least double the price of replacing my key. "Not so" said RAC, "you were careless! Where did you lose it?". Now I don't know about you, but if I knew where I lost it, it would not be lost. The Oxford dictionary states lost as "unable to be found" and "that has been taken away or cannot be recovered" which indeed describes my car key. RAC cover states "Avoid the unexpected cost of replacement keys if yours are lost, stolen or broken (sudden, unforeseen and unexpected breakage only)" and "We'll provide The cost of replacing lost, stolen or broken house/car keys" It is a lie. Take my advice. Don't find yourself in the same situation as I did. They will do everything they can to weasel out of every claim. I also broke down last year and onward travel was declined at the site of the breakdown, and it was not until I got home and checked my policy and complained that they arranged a hire car. Had I not have pursued it they would not have helped. RAC should be ashamed. Please do yourself a favour, and go elsewhere at a fraction of the cost.”

Helpful Report

Posted 8 years ago

“Patrol Man Alistair arrived really quickly. He was very helpful,polite and fixed my car really quickly and reassured me everything was ok for me to carry on with my journey the same day.”

Helpful Report

Posted 8 years ago

“Absolutely rubbish take forever answering phone then forever getting to you.”

Helpful Report

Posted 8 years ago

“I pay £270 a year for cover and it has been called upon once this year so far. My daughter broke down and was a lone female but was told had to wait 5 hours for help , this IS not good enough at all so I paid for a company to go out to her and now I told by customer care speaclist NOT ! Sabrin Kaur that £20 is enough for the inconvenience Without us customers you wouldn't even be sending me a email telling me that's ALL your getting I been with the RAC many years and its about time this company got its act together you take our money but you actually breaking a contract when you cannot provide the service , obviously not going to get anywhere so Rip OFF Britain I THINK”

Helpful Report

Posted 8 years ago

“We had a tyre blow-out on our motorhome on a "smart" section of the M1 with no hard shoulder, in a cutting which meant we could scarcely get off the road. Patrol 4540 (Duncan) attended in excellent time, and was competent, courteous and a credit to himself and the RAC. He followed us off the motorway to a layby he knew, where he torqued the wheel bolts and arranged for 2 new tyres to be supplied and fitted the following morning in Worcester. Patrol 4122 (Lee Bailey) was waiting for us at the appointed time and place, and did all that we could ask for, fitting the 2 new tyres and replacing the spare. Again, nothing was too much trouble, in spite of drizzling rain. If these two gentlemen are representative of the RAC, the Club has our complete support.”

Helpful Report

Posted 8 years ago

“Excellent service from Mark in belfast this morning pleasant corteous and had car back on road within hour of contact....with advice on how to drive on repaired tyre well done RAC!!!”

Helpful Report

Posted 8 years ago

“Appalling service. Simply left my car at site of breakdown. Consistently ignored complaints through official channels. Avoid at all codts”

Helpful Report

Posted 8 years ago

“they are lying thieves take your money for a premium warrenty which is not worth the paper its written on wont touch them with a barge pole again liars liars liars”

Helpful Report

Posted 8 years ago

“they are lying thieves take your money for a premium warrenty which is not worth the paper its written on wont touch them with a barge pole again liars liars liars”

Helpful Report

Posted 8 years ago

RAC is rated 1.4 based on 2,970 reviews