RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,134 Reviews

10 %

of reviewers recommend RAC

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1.4

Based on 3,134 reviews

Customer Service
Communication Channels	Telephone, Email

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The RAC are always prompt and very polite. Today I had to use them from home and the service was once again excellent with Hugh 5166 in attendance. Having 'phoned at 1.40pm they arrived at approx 2.35pm and I just wanted to let RAC know how grateful I am.”

Helpful Report

Posted 8 years ago

“Star rating 1 ★ 2 ★ 3 ★ 4 ★ 5 ★ Language All Languages (8,263) English (8,257) Nederlands (2) español (1) čeština (1) Ελληνικά (1) James Addison 4 reviews Published 92 seconds ago6 hour wait and Verbally abused for easing a complaint No-one turned up to help me and my partner until 6 hours after we first reported it dispute originally telling us someone would be with us within 1.5 hours. We called up on 6 occasions to try to chase this up but was told new estimated times every time and lied to during a couple of those calls. The day after the breakdown I called to complain but was instead verbally abused. When I complained to the manager he said "sorry he shouldn't of said what he did I'll have a word". I've submitted a written complaint and got a reply saying I would get a response within 20 days. 5 weeks later I am still waiting. I've called on 5 occasions chasing a response and was advised I would be called back by a manager in each of these calls. No manager has returned any of these calls. I've also sent 3 chaser emails without a response. I've now had to contact the financial ombudsman and it seems I'm not the only one to have such a bad experience. Avoid at all costs! It's a complete waste of money and there staff are very rude”

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Posted 8 years ago

“Never ever . I been with them for last 5 years. This year onwards they gone down the hill. I call them twice this year . First time it took 30 min to get through and i almost waited 3 hours for rac person to come through. Second time also same Almost 30 min to get through . They told me eta 2hour and 30 min. They call me near at time let me know that another 45 min. Excuse they given me they are very busy , I live in London, terrible traffic . I better off next time with green flag .they will send recovery with in an hour .”

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Posted 8 years ago

“Left my daughter on m4 hard shoulder for 2 hours until 1.30 am telling her she was a priority for being female and on m4. Police phoned them in the end because someone phoned them about a vulnerable young girl on the m4 under a bridge in the dark !”

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Posted 8 years ago

“Absolute joke to say the least broke down today at 12 pm was told I would have to wait to 2 30 for recovery which I surprise wasn't to bad then the fun begins . Didn't turn up then was told 3.30 no show then 4.15 no show then 5.30 no show then 6pm no show then to top it off was told be after 7pm , at that point I told them to stick it and got my own independent recovery , and heard every excuse in the book . Please stay well away a complete waste of space”

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Posted 8 years ago

“Firstly you had me waiting for the confirmed 90 minutes, only to tell me it would actually be a further hour after i called you back. Then i'm told it will be a further 2 hours... fortunately that 2 hours turned out to be 40 minutes. After which i had to wait an additional 2 hours for a pick up, which only took so long to begin with because you didn't believe i had MOT. Fortunately the mechanic (Ken) had the good sense to check the DVLA site and not just your own. I was also told i could get a tow to a destination required, which i called to do today only to be told that's not in fact the case. The service has been terrible so far and i cannot wait for it to expire as i will not be renewing.”

Helpful Report

Posted 8 years ago

“Fail to meet the recovery time I've been given on multiple occasions and failed to notify me of this, leaving me stranded with a motorcycle.”

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Posted 8 years ago

“My wife broke down at home and I was working away the patrolman came out and plugged in his laptop and diagnosed intermittent airmass meter fault told her he had cleaned the codes and ok to drive even though he did not open the bonnet and check for anything obvious she drove the car for about a week which ended up going into limp mode a second visit from the rac which the patrolman did not even open the bonnet said we had a second sensor fault which I couldn’t believe after some investigation I found I had a split intercooler hose which has lead to the dpf filter becoming blocked going to cost me hundreds to repair all due to the rac and customer service is a complete joke would not recommend”

Helpful Report

Posted 8 years ago

“Left me stranded as a woman alone in France with a dog for 8 weeks with their comprehensive European cover. Refused to repatriate after their garages charged 2k in faulty repair work. 5k can had to be scrapped in France. Awful company !”

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Posted 8 years ago

“I rang the RAC this week to come out to our car 'at home' because the earliest. appointment I could get at the Nissan garage was the 19th October!! The gentleman that arrived having only waited 1/2 hour was excellent! He fixed the problem within minutes as it was a Battery problem!! I certainly would not hesitate to call them out again if necessary.”

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Posted 9 years ago

“Very poor service. STAY AWAY!”

Helpful Report

Posted 9 years ago

“The website was straightforward to negotiate and there was a good range of well priced items.”

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Posted 9 years ago

“Called at 1630, car keeps cutting out, Nissan xtrail 2016 only year old. Was told be out at 1900. It is know 2000. Mechanic just phoned yo say he will be about 20 minutes. Bit ridiculous to wait nearly 4 hours.”

Helpful Report

Posted 9 years ago

“I called RAC and was told to wait up to 90 minutes. After 105 minutes of no showing I called again to be told that my request had been cancelled by whoever and for whatever reason - he couldn't tell me. A new 'request' was logged and was told to wait another 90 minutes because that's what the system is set for. After about 60 minutes, a nice young mechanic arrived and changed my damaged wheel and was able to go home. I was in no danger, only bored - to death - as I didn't have anything to read in the car, not even my smartphone. All is well when it ends well, I suppose no one is perfect so this is it.”

Helpful Report

Posted 9 years ago

“Lost car key once many years ago, so usually take out replacement key cover. Daughter lost car key whilst at work today. Asked mother to go to her house and find spare key and bring to work. Rang RAC to say she probably did not need anyone to attend, as long as spare could be found, but she would have to get a replacement key cut. RAC said we will try & get into your car and tow you 10 miles but we wont cover cost of replacement key and will not cut you one. Astonishing. Totally useless. What is the point of taking this additional cover, it is worthless. In fact selling it, must be tantamount to fraud. AVOID RAC.”

Helpful Report

Posted 9 years ago

“Broke down on A36 at 9pm. Originally told recovery would be within 1.5 hrs ...it's 1.45am and I am still sat in my car. Lone woman on unlit road, with car partly parked on road, all of which RAC are aware of. There is nowhere safe to wait outside car as no pavement & I'm not standing in pitch dark at night. Utterly disgusted. RAC 0/10. Will go back to Green Flag.”

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Posted 9 years ago

“Don't use it for motor cycles Front tyre puncture Van turned up without pump Watch this space this happened Friday 25 aug17 at 335 pm”

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Posted 9 years ago

“Broke down at 1pm just off the M25 and finally arrived home at midnight. Service dreadful and impossible to get an answer. Be aware that if you break down on the M25 and need recovery, they will arrive within 3 hours but only move you to the nearest service station. I actually sat at south mimms for 4 1/2 hours before finally being taken home. The sub contracted workers complain bitterly about how they are instructed. Will be cancelling subscription immediately and going elsewhere.”

Helpful Report

Posted 9 years ago

“Family of 6 including babies stuck at the side of the road for over 3 hours. Very poor service done on the cheap. Unless it is a simple quick fix they are useless. Don't buy from these guys. We waited from 3pm until after 6pm. In the end we were towed home and had to pay the next day for another private recovery truck to take us to a garage because by the time RAC came, 3 hrs later and after 6pm, the repair garages were all closed. Like many people, I had been a member for years and the one time you need their help you get an unexpected kick in the teeth. Very poor customer service and a total waste of membership money the one and only time we needed it. A waste of money so will be cancelling my policy immediately.”

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Posted 9 years ago

“Don't go near these people better companies have gone into liquidation.”

Helpful Report

Posted 9 years ago

RAC is rated 1.4 based on 3,134 reviews