RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 3,036 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 3,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left waiting for hours and nothing, had to get rescued from another company would give 0 stars if i could”

Helpful Report

Posted 1 year ago

“Customer Service Team. Overcharge of double any normal Garage would charge for a car Battery....Price promise is a lie... RAC Battery £210 Garage same battery £110. RAC will use your hell situation and turn it into a profit situation. You clearly now see that your patrol agent is giving misleading information to your customers to maximise profits as to see a very different stance, your now taking. If you check the car registration on the vehicle MOT and Insurane data base you will see that the car was directly taken to a MOT Garage that I've used for over 10 yrs. A Garage that has an excellent customer service and quality helpful staff. They only use quality main dealer "OE" quality rather like your battery ... the same make! I really don't see the logic and nether does Simpson solicitors of your change of direction and the requirement of a " within a five mile policy" Your patrol agent was informed of the situation that I was taking the vehicle for MOT at the stated Garage. He informed me and put my mind at rest by offering your / his " price Guarantee " If this was not offered " I WOULD NOT HAVE PURCHASED THE BATTERY" I now really have lost patience with your bold attitude with either a rouge Patrol Agent or your Companies profit at all costs when your customer is in desperate need. Either back your patrol agents / your price promise or we go to small claims court! I look to a swift response either way Your sincerely M H E Smith”

Helpful Report

Posted 1 year ago

“10 hours after my breakdown at 3pm I was left in a retail car park by the tow truck at midnight and told to wait for 4 hours in a rough area, in the car on my own. I rang up crying because a car with 4 men were shouting at me. The RAC kept saying they would update me and I was priority but I'm still here at 1 am, crying, scared and vulnerable. They have put me in this dangerous position, Women shouldn't just he dumped in random carparks at night. I will never use the rac again after lifelong membership.”

Helpful Report

Posted 1 year ago

“Left waiting by the RAC for 7 hours on a blind bend I need say no more and will let you deside which service to use the RAC or the AA. No stars if I could.”

Helpful Report

Posted 1 year ago

“Happy to take your money. £230 cover to be left for 8 hrs despite it being good weather, no other issues. Left a disabled person without food, water or toilet facilities despite trying to let them know about it. 2 months later they are still arguing about a refund. INCOMPETENT. DON'T BUY.”

Helpful Report

Posted 1 year ago

“Still waiting after 5 hours. No service at all!! Will cancel membership”

Helpful Report

Posted 1 year ago

“If I can give 0 stars I would have done that.worst customer service.to tow my car just 0.5 miles away they waited me for 8 hours then I cancelled the rescue and booked a private one..please don't join RAC .”

Helpful Report

Posted 1 year ago

“No stars but it wouldn’t allow that. It is now 3.15am . My 75 year old husband and I have been waiting in our freezing cold car since 10pm. We have just had an update with an eta of 8:57am !!!! We have been members of the RAC since 1971 - I have called but no reply just a constant stream of advertising. I am appalled by your lack of care.”

Helpful Report

Posted 1 year ago

“Been waiting to be rescued for nearly 4 hours, been give multiple ETA and now been told that the drive couldn't find when though you have my location. No phone call to say you are here. Nothing. Then you lieing to me that the drive couldn't found me and assumed I had left. This is unprofessional, unacceptable and ZERO customer care. I feel like I've even waisting money on the subscription. Nobody there when you really Date of experience: 17 February 2024”

Helpful Report

Posted 1 year ago

“Horrendous lies. Never turned up after numerous phone calls. Fobbed off and lied to...”

Helpful Report

Posted 1 year ago

“I would give it a zero if I could. Payed £230 for cover. 2 weeks later I Broke down. They left me for 7 hours (not in bad weather conditions). As a disabled persons they left me with no water food or toilet facilities despite many calls. Refuse to give me a full refund. Aldo arguing about payment for a Towe truck. BAD UNRELIABLE SERVICE.”

Helpful Report

Posted 1 year ago

“Horrible, long wait, long delays, never had a nearby patrol You paid every month for nothing. Highly not recommended, avoid it. Worst as possible.”

Helpful Report

Posted 1 year ago

“Waited 3hrs 45 minutes. For assistance I dnt mind waiting but I find amount of time was totally ridiculous very frustrating and think any one waiting that long would feel same way I will be going back to join AA soon as my renewal is due up especially as I am self employed”

Helpful Report

Posted 1 year ago

“Worse than bad. Their sub contractor damaged the suspension on my car whilst winching it on to truck rendering it not drivable. waiting from 05.30 am until 3.30pm for recovery 10 hours in the car, no toilet, no food, wouldn't or couldn't give me a time for recovery. Cost £15 in taxi fare from home to because the car because couldn't go to any garage the day before being Sunday, only allowed one recovery therefore needed to get it to garage. Booked in for 9 am giving them. 3.30min for 30min journey. When I eventually got to the garage too late for the repair that day, another Taxi to train station, train fare, home, then another taxi and train to collect the following day. £245,for the repair, £65,for new tyre damage by coil spring, which was damaged because when they recovered the car initially used the front arm instead of tow eye. The goodwill gesture of £50 doesn't even come close. Factor in 15hrs waiting over 2days then you might begin to understand how bad they are. One thing I've learnt from this experience is not to believe what they say to you over the phone. If you need recovery and they are busy they don't consider using any sub contractor for at least hours. Honestly!! try elsewhere these people have no regard for your welfare at all. 3 hours to get no help from the motorway after freezing cold soaking wet. Police ordered me to get off the road couldn't wait in the hard shoulder any longer. dark and dangerous. had to pay elsewhere because RAC didn't turn up! If your looking for a breakdown service then do yourself a favour look elsewhere..”

Helpful Report

Posted 1 year ago

“Asked for an online quote for work on car engine. No response for 2 days. Called the 1300 number, told that I would be called back. Joondalup rep called back asked for the same info I already gave in the original quote request and said he would call back again. Now, several hours later and still no return call. Disgusted. Not even a one star.”

Helpful Report

Posted 1 year ago

“Shockingly bad!!!! RAC member for 15 years on 2 cars. I was stranded on M74 and RAC refused to recover my vehicle. Had agreed £150 recovery back home, received confirmation text and web link. "Manager" called me soon after to say they were cancelling the recovery. Stuck standing th embankment for 3 hours. Rescued by MAF recovery within 25 mins of asking.”

Helpful Report

Posted 1 year ago

“Called them 8.30 Saturday morning.given time. Didn’t turn up. Gave new time didn’t turn up. Called again given a time didn’t turn up and when I rang again said they can’t come intill sunday. The same story all Sunday then yes unbelievably didn’t turn up.”

Helpful Report

Posted 1 year ago

“My daughter was left stranded, her car broke down at a friends house rac were called she was told no-one could get to her 21.00 Eventually she got a phone call from a patrol saying he couldn't help but would get a colleague to call first thing Saturday no-one called until 16.00 Sunday by which time we had managed to get the car to a garage ourselves. I will be cancelling when I can speak to someone which seems to be an impossible task in itself.”

Helpful Report

Posted 1 year ago

“Horrendous service! Waited over 24 hours and they finally turned after numerous calls and complaints. Avoid! Save your money people go elsewhere because these lot don’t care about you.”

Helpful Report

Posted 1 year ago

“Sat at service station NOW for 8 hours waiting for RAC recovery. Lousy communications, texts misleading, phone lines not answered .Dreadful. Formal complaint to be made.”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 3,036 reviews