“There was an issue w me being sent different tickets than purchased. StubHub gave me other options and it was an easy fix. Great seats and a great show!”
“Drew Thomas show in Bridgeport ct was excellent . He is one of the best comedians I have ever seen . He met all the people in hallway and did pictures . Hrs a gentleman and a class act . I would see him again anywhere . The seats were excellent as well! Drew is fantastic .”
“Will never buy a ticket through StubHub again. I bought two tickets. They ensured me that my ticket would come through the day of the event. Ticket never showed. I got ready for the concert I was so exited about and wasn’t able to go. I got a refund but extremely disappointed I wasn’t able to attend the concert with my friends 🙁”
“I was scammed by Stub hub today 6/22/25. For the last week they told me my tickets would arrive by the event time today. I was told my multiple representatives to be patient and they would send me replacement tickets no less than 4 hours prior to the game if the tickets weren’t transferred. I drove 8 hours with 3 kids and no tickets. Every representative was unable to resolve the issue and it is being “reviewed by the internal team” for a week. They refused to let me speak to a supervisor. Four hours before the game they said I had to wait until two hours prior. At two hours prior they said now it’s 1 hour. At 1 hour, they said I had to wait until 30 minutes prior. Needless to say, I made the trip for no reason and lost $500. Now they aren’t offering a refund.”
“Beware of StubHub.
I had a truly appalling experience with their customer service yesterday. In March, I purchased two tickets for a June 21st show. On March 26, I received confirmation that the tickets were sent and accepted them via email, trusting they were linked to my account.
Yesterday, while driving five hours from Syracuse to Connecticut, I attempted to access the tickets—only to be told they’d been “accepted by a different email.” I have one StubHub account and one Ticketmaster account both linked to the one personal email account I have.
I spent hours on the phone with multiple StubHub reps and supervisors who repeatedly deflected blame to Ticketmaster—despite clear screenshots showing that I bought the tickets and could not access them. I was promised an “escalated case” and told to expect resolution via email. That email never came.
Eventually, I was told to call back at 7pm—an hour before the show—for help. After being placed on hold for 36 minutes, I was again denied a resolution. Meanwhile, the venue confirmed that my tickets were sitting in someone else’s account. We were hung up on when we relayed that information.
I lost over $300 in tickets, $90 in gas, $345 for a hotel, 10+ hours of travel, and the chance to enjoy the trip I had planned—all due to StubHub’s negligence and refusal to help. This was not just poor service. It was theft. And I intend to pursue it.
Has anyone else experienced this level of disregard from StubHub?”
“Bought tickets to the Clubs World Cub in advance, tickets never downloaded customer service said they were sent just fine, long story short we did not make it to the game.”
“Stubhub is so dishonest when it comes to canceling your tickets. When I purchased the ticket, it did not see final sales on the website. I called customer service explaining that I would be in the hospital at that time of MJ and wanted to see if I could cancel my ticket. and was told no that I should try to resell them and that final sale was on the website when looking at the website. The first page does not state final sale Sale. I need my money, but they refuse to give it back to me. I would never never never again alive purchase from StubHub. Linda.”
“I will NEVER, EVER EVER EVER….. EVER buy a ticket through StubHub again. Retrieving my ticket is extremely cumbersome! The third party was trying to track the fan seller to get my ticket and that person cannot be found. I am so disappointed, depressed and upset that I almost smashed my phone in anger. 😡
I STILL HAVE NOT RECEIVED MY TICKET and I’m outside the venue. 😡 I might as well just drive home. 😖”
“I had an absolutely horrible experience with StubHub, and I want others to be aware before trusting this company with their ticket purchases.
I bought tickets to a baseball game as part of a Father’s Day outing for my husband. Initially, we decided not to go, but we changed our minds last minute due to childcare changes. We drove two hours to Tampa with our 9-month-old baby, hiked nearly half a mile from the parking lot in the summer heat, and arrived at the gate dripping in sweat—only to find out our tickets didn’t have barcodes.
After being directed to customer service, we were informed that our tickets had been sold without our knowledge or consent. Yes, the tickets I paid for were sold by StubHub. We were left with no way to enter the game and no explanation for how this happened. It was beyond frustrating and ruined what was supposed to be a special day for our family.
The situation went from bad to worse when I called StubHub customer service. The first representative I spoke with was completely unhelpful and repeatedly referenced a parking pass issue that was irrelevant to the problem at hand. Despite my patience and attempts to clarify, he kept repeating the same thing and refused to transfer me to someone else or escalate the issue to a manager. I was eventually hung up on.
I called back and was disconnected again. Finally, after resorting to the virtual chat feature, I was able to get some help from a representative named Raphael, who processed a refund request. While I appreciate his assistance, the journey to get there was unnecessarily difficult and infuriating.
To top it all off, my StubHub account was hacked during this ordeal, and someone attempted to buy tickets in Missouri. This raises serious concerns about the platform’s security and lack of safeguards to protect customers.
This experience has shown me that StubHub’s customer service is unprofessional, dismissive, and ineffective. Their platform is not secure, and their processes for managing tickets are deeply flawed.
I will never use StubHub again and will make sure to warn others about this company’s incompetence and lack of accountability. If you’re considering StubHub, think twice—you may end up regretting it as much as I do.”
“Horrible!! I tried multiple times to contact customer service, after being told I would (via chat, of course, there are no actual customer support numbers) receive a refund. After 5 days had passed, they then told me the case had been reviewed and I didn’t qualify. What?!?!”
“They didn’t release my tickets until the last possible moment; causing me to be unable to sell them as I had a family emergency. I bought the tickets in March and didn’t receive anything til the night before the concert. Due to their “policy” I was unable to resell them.”
