“I wish I would have read these reviews before selling my tickets. There seems to be a pattern of them defrauding people that resell their tickets. They said I fraudulently listed them. The day before the concert I received an email saying that there was a problem with my listing. I tried over and over to try to clear it up so the buyer could receive their tickets. I finally called stubhub to find out that ",I" had listed the tickets wrong. First off you have to put the ticket barcode through to list the tickets. If I was to put the code in wrong, you would think that the sale wouldn't go through. Somehow, the tickets were listed wrong. I was accused of listing fraudulent tickets. They kept the tickets. Did not reimburse me the money. I received am email from stubhub saying that I was going to be fined $500 for fraudulently listing tickets. I called immediately. After much arguing, I was told I would not receive a refund for the tickets, but I would not incur the $500 charge. I was upset about losing the money for the tickets but relieved that the fine was dropped
2 months later, they went onto my account and took out $500!!! No warning, no email, text or letter. Wtf!! After arguing with customer service and waiting on hold and being hung up on many times, they said there is nothing I can do in a taunting voice. I have notified my bank. This whole experience has not only cost me $900, but hours on the phone and a lot of stress. Please read their reviews before you decide to use their service.”
“I have went to many concerts but recently purchased tickets through StubHub. When I bought the tickets, they were in section 110 and it wasn’t until I finalized the sale that I realized there was no seats attached. I was promised tickets would be released, but they never were. On the day of the concert, I contacted Stubhub four times before the concert to say the tickets haven’t been released and was only told they have a guarantee and will find me new tickets. At the time of the concert, they finally responded and said the tickets are not available and there’s no other options. StubHub did not care about any travel expenses, gas, lodging, or the parking (that was paid through their website). They did absolutely nothing to fix the issue other than refund the price of the tickets. I went online and found tickets on StubHub that were still available for purchase, but StubHub would not transfer those to me because they did not meet their criteria. I will never use Stubhub again”
“Not happy . I will not use this platform again . The concert will be tomorrow and I did not get my ticket as they promised . Now I have to wait the day of concert and the person I spoke with said it can be even 2 hrs before show I wont know if Ill the ticket . Sounds crazy and criminal I say after all the money I spend with hotel and travel . Never again I will use stubhub. Buyer beware!!!!”
“Bought Green Monster tickets for a Red Sox game, and when I tried to scan in was told it was an invalid ticket. Red Sox ticket office said after I had received the tickets into my Stubhub account they took them back out. When contacting stubhub they said they cannot fix my issue and get me into the game and took 45 min to have them say we will review if a refund can be provided. Never use this service they will just defraud you”
“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”
“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”
“Last minute decision to see Jin on 7/22/25 and StubHub was able to secure us last minute tickets for a great price. The tickets were delivered to us same evening and we had zero issues the night of the concert. Thank you StubHub for making our dream of seeing BTS Jin live.”
