“I purchased a digital ticket to an event, but when I tried to ‘sell’ it using the site, they required financial information (my address, bank account number, institution details) in addition to my card details (name, number, date, CVS). I became uncountable with this e-commerce site having this much information and tried to cancel the sale. But it was not possible at that stage of the process. So rather than give them those details, I exited the site and eventually used the ticket. 4 days after the event I was charged 32 dollars for not ‘delivering’ the digital ticket. So eventually I paid for the ticket AND the the fee for not delivering the ticket. Their customer service on the issue is limited to a chat with an agent online and their approach is robotic and inflexible. I will be deleting their app and my account with them. Beware!”
“This was my first experience purchasing tickets through StubHub. Ticket prices for a NY Mets game were very reasonable. The process to purchase the tickets was easy as well as retrieving the tickets through the StubHub app. We had a great time at the Mets game thanks to StubHub.”
“Lord Huron was probably the best concert I’ve been to and I’ve seen many. Easy buying and finding a parking spot. Getting in is so easy as well. Love this venue! StubHub made it so very simple. Thank you!”
“I had an issue because I'm from the Dominican Republic and to see the tickets I have to Install the Stub Hub App, but I couldn't because the App is not available for my country, so you allow me to buy in the website but can't see what I pay for. This is something you have to improve in rhe near future.”
“I was mostly pleased with my StubHub experience. It was straightforward, and their prices were competitive, with no last-minute, surprise fees. I also sold an extra ticket I had, and that process was simple as well. The only thing I didn't like was that I had to download the Ticketmaster app to get my ticket. I would have preferred to be able to access it directly from the StubHub app. But that's not a dealbreaker. I'd use StubHub again.”
“I had difficulty with seat geek retrieving my parking pass. But I purchased from stub hub and when i contacted stub hub the agent resent an email and figured out the problem. She even promised to contact me at 5:30 to make sure I got into parking lot and she did call me. So helpful and kind”
“I usually order my tickets through ticket master.
I was very happy with my purchase and the ease of it through stubhub. The price of the ticket and the section was also better. I will use their platform more often.”
“Tickets were available on time. I only wish that we would have received them a bit earlier instead of the day before.
Overall great experience.
Thank you!”
