“Not very as my tickets did not pop up until 30 minutes before the game. Sure we got them in the email way before time but not able to access them until way late.”
“Bought tickets for a show. Did not know until later show was canceled. Instead of refunding to original payment , Stubhub put my money in a wallet. I called told them why would you not credit back to original payment. Now I am being told 5 to 8 days to credit my acct. I was speaking with someone who could hardly speak English making him hard to understand and he gets an attitude. A so called supervisor at that who was annoyed he had to get on the phone. Won't buy tickets from Stubhub again”
“Stub Hub was great to purchase MLB tickets from - the game was amazing -- even though our team lost! Would definitely recommend them and use them again -- I just would NOT purchase the parking pass along with the game as the QR code didnt work at all at the machines and so we basically paid twice for parking - and the actual price we paid was cheaper than the pass price (that didn't work). But the experience was still GREAT!”
“Ordered tickets to Bad Bunny, StubHub continued to verify them before the concert and sent me a notice they were invalid. They worked with reseller and got me significantly better seats for my original price. Tickets did work - no issue!”
“I wouldn’t even give ithem one star. I bought assigned seats to a concert and they sent General Admission PIT tickets. They said it was a “replacement.” I think they could sell my assigned seats for more money so they dumped me into the PIT. I can’t use the PIT. My fiancé is handicapped and can’t stand for long. I tried twice to chat with them and the chat conveniently stopped working both times. I finally found the number for customer service and they said there was nothing they could do except refund my money. The tickets came from Ticketmaster with a completely different order number. Thank goodness I saved the original order with the original order number if I would have been screwed. DON’T USE STUB HUB!”
“I got good tickets at a reasonable price. However, the tickets would not come up when I pressed the button for them. A ballpark worker spent quite some time trying to help, then had to have a worker in the office eventually text them to me. We missed the first inning due to this issue.”
“I ordered 2 MLB tickets, with parking. The process was a nightmare. The MLB tickets kept disappearing and reappearing. In line at the gate I got an error message trying to retrieve them, but it was resolved in maybe 20 painful seconds. Trying to get the "QR Code" for the parking pass was almost as bad. It very hard to get and it wasn't a QR code. It was a pdf with inactive links, and a (text) number that got me in the parking garage. Outside of the StubHub experience, game day went very well. Got to see 35,000 fans go absolutely nuts over Duran's inside-the-park home run. !”
