“What sets StubHub apart from other ticket re-selling agents is that they have
(1) a larger variety of available tickets;
and
(2) actual people you can actually talk to who *will help* resolve a concern or make good on a poor experience.”
“Customer service is second to none. Nice patient people and with the guarantee you will have your seat at the event. Vice nice company to do business with.”
“Photo online was not the view from our seats. Tried to get specific seat location on StubHub and it was not available. Parking pass through Parkwise was not recognized at the parking garage. Parking was very expensive.
However, I really enjoyed Phantom of the Opera.”
“The stub hub part was incredible but the logging on to FIFA was a real hardship and transferring the tickets even more cumbersome. The FIFA site is terrible but the seats and pricing were perfect thank you”
“They did not honor their Fanprotect policy in two tickets purchased months ago for a world cup game. They notified me only 3 days before the event and mentioned there were no comparative tickets available. Although there were tickets - the prices surged since we purchased. They only offered a refund which was completely unreasonable. I spent hours with customer service who hung up on me twice. I contacted senior executives and all I got were crickets. Nothing. We never imagined this could happen.We did not want a refund - we wanted our tickets for a game that meant a lot to us.”
