“I purchased tickets in December for my grandchildren for dude. Perfect. They were digital tickets. I go on now to get the tickets because the concert is coming up and they’re saying that they were already claimed. They are nowhere in my Ticketmaster and nobody can help me and everything is all under the same email address and I’ve called multiple times and spent hours on the phone. It’s ridiculous that they can’t resend a digital ticket to the person that was purchased from.”
“Horrible, horrifying, and hapless experience! Chatted multiple times with virtual assistant, as well as live agents, to no avail! Eventually, the wrong ticket was sent the day of the event, past the start time!!!
Requested a refund, which is in process, but of course, it will take 8 days to complete. A friend said they were not a fan of StubHub, I should have heeded their advice! Missed an amazing day of tennis at the DC Open as a result. The stress has me exhausted, as though I played myself, instead of being there to cheer on my faves. I'm one and done with this vendor! If I could give a big fat 0, I would! Total Ridiculousness -- attached are images of the ticket I purchased, and what was sent to me?!?!?”
“We will never buy tickets through Stubhub ever again. Stubhub sold us invalid tickets, and now has the audacity to fight our return request because they don't... believe us??? We sent them proof and they are basically calling us liars.”
“Found tickets to Jerry Seinfeld at the Paramount in Seattle the day of the show priced under face value. I was happy with the seats and enjoyed the show! Instructions to receive the ticket transfer were clearly communicated.”
“This was more for my daughter, she loved how close I could get her. the seats was perfect and she was super happy. This was my second time using Stubhub I will for sure be coming back to purchase more Kpop tickets. the only thing I would recommend is put up purchases for parking, and the other things Ticketmaster provides.”
“I bought tickets for a concert for $200. I couldn’t go, so I put them for sale for $180. A customer bought them, I did everything I could do transfer the tickets to the buyer…(I even attached the proof of the transfer), and they said I never transferred them. So not only did I buy the tickets for $200, they charged me another $200 for “not transferring” the tickets. I never got the buyers money, but they claim they’re paying the customer the additional $200 they charged me. NEVER AGAIN am I using StubHub to buy tickets. PLEASE BEWARE”
“I purchased Lady Gaga:Mayhem Ball tickets through stubhub the day they came out because i’m a huge fan and needed a ticket ASAP.
After I purchased the tickets i did some research on stubhub and kinda got nervous from others horror stories, and i wouldn’t be given the ticket til 3 days to possibly the day of the concert. But that wasn’t a stubhub issue because they were AXS transferred and that’s their policy.
I guess all i’m really saying is that i worried for no reason, its always great to be cautious like call stubhub a week or two prior to the concert to make sure there’s no issue. I got my tickets transferred the SECOND it hit that 3 day mark so i was extremely happy.
Only reason i give 4 stars and not 5 is because seat numbers weren’t displayed, but i ended up getting aisle seats anyways! THANK YOU STUBHUB”
“Was not advised that a metal railing would impede the view from my sec 202, row 1 seats. This should have been disclosed before purchase so I could decide if I wanted these or other seats. First-ever time you disappointed me, StubHub :(”
“Parking Lot Brown Hyundai easy to find
Attendants very helpful and friendly
Exit at end of concert was congested as expected we
manage to find out way out. All in all a positive experience!”
