“Total awful experience. Bought tickets in December for my grandkids for dude. Perfect. Went on to try to get them. They say the digital tickets were claimed in Ticketmaster, but they’re not in my Ticketmaster account and I do not have any other account I’ve spent two weeks calling them and it’s a joke. Why in the world could you not resend a digital ticket to the same person that purchased it that does not make any sense. Here it is two hours before the event and I keep calling and getting disconnected. I would never recommend anybody using this service.”
“I purchased a ticket to a show over 4 months early and never received my tickets for the event itself. I even requested a retransfer from the company itself. After reaching out, I was told I would not be given a refund, despite being charged over $30 dollars in fees and never recieving the ticket at all. Never will be using them again. Very frustrating all around.”
“We bought tickets for Lady Gaga in San Francisco about 30 minutes after doors opened. The tickets were a steal and there were no issues with the electronic delivery. The show was amazing.”
“They sell fraudulent tickets. Highly recommend not using this site got scammed out of 1500 dollars and they came back to me and said I made that up!! Avoid at all costs!!”
“The sale and transfer of my tickets were confirmed. Payment was received 5-7 days after the event. A month later, I get an email from StubHub saying that I was being charged $600 to my checking account, and remaining amount was being held on my stub hub account for any future sales.
I filed a dispute and was told that it would take 25-30 days to review the case, and would not be reimbursed until then.
I will never use StubHub again, nor will my family.”
“I purchased two tickets to a Colorado Rockies Baseball game on StubHub. I then purchased a parking spot at an adjoining parking lot. Turned out it was a parking garage with a VERY low ceiling and I was unable to park there. Despite their 100% guarantee thru FanProtect, StubHub disavowed any responsibility and refused to give a refund.”
“Living on a fixed income makes me cautious. So when I saw a famous face promoting a crypto investment, I thought it was the real deal. But it was a scam. I lost more than $10,000 and felt crushed.
Thankfully, my son reached out to Mrs. Napua Francesca. Her team treated me with care, honesty, and respect. No gimmicks — just results. I was able to recover part of my money.
Scams are more common than you think. But there are honest people who can help you move forward.”
“Easy to get affordable tix to a MSG show just a few days before. Plenty of info online to help reassure me about the resale ticket purchase process. Tickets arrived in my email inbox the morning of the day before, so no last-minute worries.”
“I ordered tickets a week before the concert. They HAD to be physical tickets. They were supposed to arrive the day before the concert, instead, they were in transit all day with UPS and we found out 3 hours before the concert they were not going to arrive.
They refused to send us the tickets electronically. They refused to give us new tickets.
1 out of 10 stars. So sad I didn’t get to go to the concert. Who still uses physical tickets? Is this 1909?”
“I did not receive my tickets to see Wicked. I was told they would arrive the day before, then told not to worry, they'd arrive two hours before. They did not. The human representative I spoke with said they would find me another ticket. They did not. Now I wait for the refund. Will I get it? I am so disappointed. This was my first and now last time ever using Stub hub. My college aged children warned me. I didn't follow their advice. I'm so disappointed.”
