“NO!!! Especially if you are a seller, they claim you are protected but you are NOT! StubHub allows buyers to dispute tickets even AFTER the start of an event! So - buy tickets get into the venue and then dispute them and you will be refunded and the seller gets nothing! DO NOT SELL on StubHub, it is a SCAM!
I contacted customer service now over 10 times for resolution and payment - ZERO response!
I sent confirmation of my tickets "transfer" and confirmation from buyer that they received and used successfully and STILL SutbHub has not responded nor have I been paid.”
“DO NOT USE STUBHUB!!!!! I sold 2 tickets for a slipknot show in ridgefield WA. ALL I did was edit my price and stubhub apparently “re posted” the tickets without me knowing. 2 different people bought my 2 sets of tickets even though I only had 2 to begin with. I called stubhub and they basically said to bad. Stubhub then informed me that they are finding replacement tickets for the 2 other tickets I “sold” which I NEVER had. And I have to come up with the money. So now I am frantically trying to find tickets for cheaper then spending almost $800 which is what stubhub would charge me but cheapest I am finding is still almost 600. DO NOT I repeat DO NOT EVER use stub hub! They are THEIVES LIARS and a discusting company”
“StubHub is the absolute worst for ticket fees $700 for Detroit lions tickets and a $240 in fees absolutely ridiculous plus parking nothing is worth that much to see watching it on the TV is a hassle to I will never use this app ever”
“Bought parking ticket for Janet Jackson concert in OKC. When I got to the location there was no attendant and a sign saying the location was not an authorized event parking site and cars would be towed. I tried reporting it the next day but the Stubhub site kept failing. I then tried to dispute the charge in the hopes that Stubhub would contact me. When that failed I finally got ahold of customer service. Enmanuel told me he couldn’t help and refused to provide a supervisor to talk to. So obviously their 100% guarantee is bogus.”
“Stub hub charged me for tickets i never got the tickets they refused a refund and said they r non refundable never got them till 8 days after the event still no refund they requested that i withdraw the
Dispute with my cc scam company low as can b do not use”
“The bad reviews are legit, this company is absolutely a SCAM. I paid for 2 tickets for reserved seats only to receive tickets of much lesser value and a distance away from my original purchased seats. When I called, they admitted the mistake but did very little to rectify the problem... I was told to transfer back the tickets and I would receive 25% off to re-purchase the tickets of my choice. First of all, that is not how you do business, you are suppose to make the person whole again especially when you are in the wrong. Second, do you think I am stupid? With the concert 5 days away and prices now significantly higher than before what exactly is 25% off going to do for me when the ticket prices have now doubled? Absolutely ridiculous, the old switch and bait routine...oh and did I mention they transfer tickets to a 3rd party company and not directly to you so of course I got the run around for a good hour before reaching someone with at least 1/2 a brain.”
“Hours before a concert I could not get through to customer service representatives to discuss technical issues with not being able to receive purchased ticket. Had to purchase another ticket because the concert was about to start. Customer service finally stated the following day “Since you couldn't access it at the event, there might have been a technical issue.” Received another response “we recommend contacting us before the event starts so we can escalate the case and find alternative tickets for you, since it was not reported in time, our guarantee does not apply in cases where tickets are reported not received after the event.” They were contacted hours before the concert and no one could get through. While everyone was enjoying themselves, I’m sitting there for hours trying to get my ticket to pull up. They can pull up the order number and see the ticket wasn’t used and that I had to purchase another ticket. The amount of time I spent trying to get solutions to their technical issues to be told they will not refund me is unacceptable. It’s a time sensitive situation where a concert is about to start and I am unable to get the ticket that I purchased and that is somehow my fault? Absolutely ridiculous!!!!”
“I purchased tickets and received email with a link advising to accept the tickets then follow the instructions to download or add to wallet, the tickets pop up for a brief moment with no instructions to download or add to my wallet. Once you go back in the link to try again it comes up saying they have already been accepted. Chat, hub stub community, nor customer service support have been any help for over a week now. I’m being told I accepted the tickets so there is nothing they are required to do further. These tickets are no where in my phone or wallet because again there were no instructions on how to download or add to wallet. $277.00 down the tube.”
“More than three hours spent in trying to access tickets. Never again. Called the Wintrust area who tried to help, but I went in a loop. I called Ticketmaster, again put in a loop. Finally a friend said she would help. Two hours later we had the ticket. Honestly, that is absurb.”
“Don’t trust this company, I tried their escalated complaint process and was guaranteed my issue would be resolved within an hour or I would get tickets of equal value. Crickets is what I got, now they say too bad too sad.”
“Stubhub talks about their guarantee system, but it doesn’t work all the time. I purchased parking for. Janet Jackson concert. When I got to the parking site there was no attendant a sign saying cars would be towed. The next day I tried contacting the Stubhub site but it kept failing. I ended up trying to dispute with my credit card. That failed, so I chatted with customer service, telling them about the encounter. They said they couldn’t help me. And Enmanual specifically said there was no one in leadership to talk about the guarantee policy.
So beware! With all the other ticketing agencies available, you might consider other options.”
“Baught tickets to a Jelly Roll concert. Got thier tickets were double sold. Were not allowed in. Did get a full refund but thier were no tickets except nose bleeders. Going from the 5th row back from the stage to upper mezzanine back row ya not a trade. Waisted 2 hrs on driving, gas for the trip, and 80 bucks on parking, 2 hrs in line. But got my money back for the tickets. This was an anniversary present up in smoke.”
“This was the worst experience I have had of getting concert tickets! Don’t use Stubhub! Customer service could not help us. I was on the phone with them for an hour and they couldn’t resolve the problem. I requested a refund and as of now, I haven’t received it.”
“Paid $650 for 2 seats that were definitely not even worth half of that. The over the top service fees were shocking. I will never buy tickets through them again. I feel like we were scammed.”
“I bought tickets to USOPEN and missed receiving tickets but caught the mistake weeks ahead of event. Called them over and over again and they told me repeatedly the tickets would be sent and my problem resolved. The supervisor was awful and refused to honor the promises the agents had given me regarding correcting the problem. Worst sales experience of my adult life.”
“I used the platform to buy tickets for a baseball game! Since I went to the wrong city, I put the tickets back on sale! Not only was it complicated because both the app and the website were constantly bugging, the system kept bringing me back as if I had to re-enter the information! Finally! I created the same ad 7 times! I called support to have the duplicate ads removed! First of all, it is difficult to chat with a human member of their support, but also between two lines they take 2 to 3 minutes to respond! They ask for the same information as if they did not read what you write to them! In the end! They cannot delete duplicate ads on their own platform! In addition, they tell me that they will charge me the price of the tickets to deliver the tickets to buyers who bought tickets for the same seats at the same game 7 times! Bravo to the team! You are professionals!”
“I ordered tickets at 4 pm for a 7 pm event. When I went into the event, they told me the tickets were for noon and I couldn't get in. I had to text customer support and chat with 2 different associates (one was disconnected) and was told I would be reimbursed. They gave me a $70 voucher (that I won't use) and told me that is all they can do. When I looked at my credit card statement, they put another bill of $240.44 for something else. I will never use them again.”
“UNBELIEVABLE racket. First time user, tried to resell tickets purchased through StubHub. Was given misinformation about posting, and sales were not visible to buyers. $695 tickets of course did not sell. Can't buy what you can't see. Called, complained, after hours (5-6 hours total) of being put on hold, was pleasantly surprised that I got a credit! A month later, magically, my account got hacked and the credit was used to purchase Miami Heat (who?!?!) tickets. Called and let them know, after many additional hours, was told it was confirmed to be hacked, advised to set up a new account to transfer credit to new account. After many more calls, and many more promises, never actually saw that credit. I suspect the hacking was in internal job. What a scam.
On the upside, everyone I spoke with was so polite and with such lovely accents. Too bad it was just a well-spoken rip-off.”
