“Easy easy easy. Easy to find tickets, easy to buy, and easy to use them at the venue. I particularly liked the regular emails leading up to the show that gave me multiple links to find the tickets.
I think the service charge is excessive but pretty standard in the industry.”
“When Weird Al tickets were going to be on sale, I got myself ready to purchase. I immediately got a great deal going through StubHub and great seats. The whole process was easy. I received notices prior to the show informing me on how to use my mobile tickets. StubHub is an easy app to use especially when you are 65 years old.”
“StubHub is kind of like the emergency room. You don’t want to be there, the fees can be outrageous, and the waiting is stressful, but they will likely get you what you need. So while I’m happy they exist, like the ER, if I’m using StubHub, something has gone wrong.”
“Everything went smoothly with my tickets purchased. I was able to complete the transaction of purchasing the tickets and adding them to my wallet in less than 10 minutes!!”
“Excellent price for two solid Mets tickets. Citi Field is the best stadium in sports - even the parking is well-maintained - zipped right out of a sold out lot. Fees were included in the listing which helped.”
“I purchased a ticket thru Stubhub on May 10 for an event on June 28. The venue was a place I've never visited. When I arrived to the venue on June 28, I was greeted by a guy in the parking lot. He asked me if I pre paid for my parking. I replied that I wasn't aware I needed to. I purchased my ticket on my stubhub account and it did not say anything about prepaid parking. So he explained to me that the entire lot has been reserved and I will have park approximately 2-3 blocks away on a college campus. I didn't know anything at all about this college campus. So I was not leaving my vehicle there for 2-3 hrs while I attend the show. Also, we were currently in the middle of a thunderstorm, with bad lightning and heavy downpours. A house was struck by lightning that night from those storms. I spoke with stubhub and explained my experience, and they are not willing to work with me. They neglected to mention that parking must be paid in advance at this venue , and they aren't willing to work with me at all to keep me as a loyal customer. To me, this is just bad business practice and customer service. I won't be purchasing thru stubhub in the future.”
“I have used them many times before. The fees are exorbitant, but it has usually been smooth sailing.
However, they recently sold me invalid tickets for a concert. Customer service were incredibly rude and unhelpful. I will probably need to contest the charges with my credit card.”
“On the way to the event, we were notified our tickets were no longer available. They offered us other tickets which were not comparable to what we had and not even seats that would be together. I told the Stubhub agent on the phone that we did not want the replacement tickets and wanted a full refund. After paying $268.20 for the original tickets, I received a $30 refund and was told I would be getting nothing else.”
“On the day of my concert, StubHub moved my ticket delivery time from 17:30 to 20:30 (the actual concert start time, even though the doors were open at 18:30), breaking your promise of delivery at least 3 hours before the event. This caused unnecessary stress and forced me to spend time and money calling US customer support, ultimately receiving tickets only 1.5 hours before the show. Prioritising seller convenience over buyer protection is unacceptable when customers rely on your delivery guarantees.”
