“Ticket purchase was only one day prior to the event, and the photo near-by our seats provided adequate approximation of what we experienced. After purchase, Stubhub clearly communicated next steps, and described how to obtain and transfer the digital representation that would ultimately get us into the theater. There were no surprises through the entire transaction.”
“I really thought parking for the game would cost more. The fees on top of the cost are crazy, though. I see no reason it couldn’t just be included in the price. We used to be a proper nation.”
“couldn’t really see the ice for the game where we were terrible viewing there were folding chairs with people sitting and couldn’t see the ice and if they were standing couldn’t see at all barely the screen”
“I had a great experience purchasing tickets through StubHub. The process was super easy to use, and I really appreciated the seating area photos, they helped a lot when choosing our spots. Everything went smoothly, and my family and I had an amazing time. Definitely will use StubHub again!”
“So pleased with the support from Stub Hub after confusion with our ticket purchase. They went over and above to get us straightened out. We had a wonderful evening in Boston! Thank you so much!”
“Stubhub parking agreements ridiculous. We got to San Diego 6 blocks away and a homeless encampment in lot
Big sign telling customers to call police. Not safe.. Did not get refunded, did not get help and stub hub said we don't care about safety. Not a reason to not park. I have lots of pictures! We parked a block away paid the same. No refund!!! Never again! Buyer beware. I also have chats from stub hub.”
“Bought literally a last minute standing room only ticket for Bruno Mars for an extremely fantastic low price. Delivered to my email within a few minutes!”
“Be careful when purchasing tickets through StubHub. I bought two Cubs tickets and was never able to access or download them. I spent over 90 minutes troubleshooting with three different customer service representatives and tried on multiple devices, with no success.
Later that evening, I followed up via email, only to be told that everything appeared fine on their end and that I would not be eligible for a refund. This was despite sharing a screenshot clearly showing the error I encountered.
It’s concerning that even with documented proof and extensive troubleshooting, the issue was dismissed. Based on this experience, I would strongly caution against using StubHub—especially for higher-priced tickets—given the risk of not being able to access them when it matters most.”
“I spent almost $1,500 on Bruno Mars tickets but never got the email to "Accept Tickets". I got to the show and tried to pull up the tickets I'd purchased via my confirmation email, only to be told that the seats were "No longer available" and I had the option to "Purchase other tickets." They had sold my tickets back to Ticketmaster. Those other tickets were a totally blocked view behind the stage. It ruined my entire concert experience. When I finally got through to StubHub customer service the following week, after chatting with a Bot for 20 minutes, they informed me that I hadn't reported the issue on time and thus could not be assisted. This is the worst worst way to do business. I have never had an experience like this, and I attend many, many concerts. This company does not stand by its brand or word, and I will absolutely NEVER purchase anything through them again.”
