“Stubhub won't refund the $241.6o I paid for tickets and never received. I waited and waited for them to call like they said they would and by the time I got a hold of them, 16 days later they said it was too late to get a refund. They are a rip off bunch of bastards!”
“Purchased Tickets for the Oregon OSU game on Sept 6th 2025. Ticket link came and the link did not work. It sent me to a site where you could not login. Called and they said to check on a different device. Checked on my desktop, laptop, phone and called a friend in another state and he could not login either. Spent 3-4 hours like this. Very frustating. They kept saying you have the link and I would say the website does not work. They would then say great you have your tickets. Then I called the customer service number. Told them the website did not work and they did not speak english well. They kept saying great you are satisfied? I will close the ticket. Each time I kept saying no the website does not work I cannot get my tickets. They said they would investigate and call me back. They never did. Called a few days before the game and they said you have the link for your tickets just click it. I kept telling them the website they sent me does not work. Each time they would say, well then click on the link or great then this is resolved. I asked for a supervisor. After an hour the same person came back on and said check your email the tickets are sent. Same link, same broken website. At this point I asked for my money back. Since their website has all these Fan Protect from purchase to your seat promises. They opened a ticket and I submitted screen shots showing there was no tickets in my stubhib or tickmaster account, no tickets in my Goducks account and a video of the link they sent not working and a description of the problem. They said they would call me back. They never did. I called the day of the game and they told me to again click on the bad link. I told them it didnt work. So they emailed me the same link and told me the matter is resolved. At this point I demanded a refund stating that it is theft to take someones money and not render goods. They stated that another department had decided that I did get my tickets and that no refund would be availible.”
“Everything was transparent except the seat choice. However, the seats selected were good so I can’t complain. I just wish I had a choice because the guy I was with preferred aisle seats because he’s on the heavier side.”
“I was able to purchase a parking pass for a PSU football game. The price was reasonable and the ticket arrived the next day, just in time for the game. Great parking spot and great experience.”
“Was able to purchase a great seat for the Ethel Cain show via Stub Hub. The tickets were transferred to me early and I didn't have any trouble accessing them on the night of the show. I was able to relax knowing I would see the concert. Ethel was fantastic.”
