“I waited all week to get my tickets on the day of. My husband and I were traveling to another state to see the event. We were left in the dark until 12pm the day of the event. Our seats were moved farther than where we were initially. Granted we received compensation but our seats were horrible. I couldn’t see at all.”
“The tickets came almost immediately and were easy to forward to my guests. The seats were perfect. Have used stub hub many times. They’re good for what they do! They charge a fee but they back their stuff so it’s worth it.”
“There were no surprises and everything went smoothly and correctly. My only issue was the lack of exact seat numbers (I knew the range) between ordering and receiving the tickets but that was pretty minor. In the past I've had less issues with Stubhub than from their competitors which is why they are my first choice.”
“The process of purchasing these tickets was very smooth and efficient. I received reminders of the event, as well as instructions for adding the tickets to my wallet.”
“Those added fees are way too high, but at the time was the only way to get tickets to a sold put event. $120 fee for 2 tickets already costing over $300 in total is mad wild lol.”
“2 Weeks ago, I bought two tickets for $338 to Wicked, for my wife, in Salt Lake City. Circumstances have put the trip in jeopardy, so we decided not to go. Stubhub has no refund policy, even weeks before the event, but you can sell your tickets to someone else. Put my listing up, and now after 2 days, found out my listing is "hidden" for anyone using the DEFAULT "recommended" option. Solution proposed by Stubhub? Competitively price my $338 tickets to $106...................
LOLWUT?! Shenanigans.... I declare shenanigans on Stubhub.”
“We bought 6 tickets to a baseball game, several months in advance. About 1 month out my husband got an email saying that our tickets were being transferred. And then 3 minutes later he got another email saying that the transfer was successful and complete. We did not initiate this transfer and have no idea how it happened. When we contacted stub hub they kept telling us that we transferred our tickets. We did not and kept reiterating this. They said they would put in a complaint and escalate the claim since the game was a month away. They said we should receive an email in a couple days. We are now a week and half out we have not received any emails. My husband called them back and got the same run around. When looking at the stub hub website our tickets were again listed for sale! We still haven't heard from stub hub. It's been very disappointing and sadly I think we will be out over 200$. We will never use this website for tickets again.”
“Ridiculous customer service. Fees are very sneakily added to your tickets it says 23$ fees m.no.mention of per ticket! Tried calling them to cancel . They pointed me to crazy reselling process. As single mom have no time to follow up”
“I ordered concert tickets and a parking pass from Stubhub. Turns out the parking garage was more than a 1 mile walk from the concert in the worst of neighborhoods. Stubhub refused to refund my money for the parking pass claiming I was told where the garage was. That is false. The ticket only said "garage parking." It was not until I agreed to accept it that I was informed of the location. Stubhub states "100% guarantee" FALSE”
“The Stubhub guarantee is worthless. I bought two tickets for the Capital/Islander game for Sunday 4/6/25. The tickets were never delivered by Stubhub and replacements tickets that they say they guarantee were not offered. The run around and lack of follow through on the part of the customer service reps is maddening. The Stubhub guarantee is worthless.”
