“A joke. High fees. The rockets app did not load correctly. Couldn't sell my ticket. No way to communicate with seller. Find some other way to get a ticket.”
“Terrible! Drove 2 hours to an event with our kids. Never received tix. Kept checking saying guaranteed seats. After an hour with customer service told us we got a refund but no tickets. We will see if the refund shows up. Says guaranteed tix with the insurance we bought. Obviously not. Will never use again”
“Extremely disappointing experience as a seller. The pricing guidance provided was highly misleading, and when issues arose, there was no meaningful follow-up or accountability. Customer support was slow, dismissive, and ineffective. After seeing many others report the same problem, it’s clear this is a systemic issue. I’ve completely lost trust in StubHub and won’t be using the platform again.”
