“We had a great experience getting tickets for the Bayern Football game. We initially purchased standing room only and the agent upgraded us to 6th row behind the goal. The seats were incredible and we had an amazing time.”
“There is no way that 64% of users recommend Stubhub. Read Google and Yelp reviews - these are a far more accurate reflection of the Stubhub customer experience. You cannot convince me that Stubhub does not operate criminal enterprise. Shockingly bad customer experience; worse than anything ever seen. Avoid them at all costs.”
“This was my first time using StubHub for a last minute ticket purchase to Robert Plant. It worked perfectly took it to arrived electronically a few days before the concert. The only downside I can think of was the Hefty fee charged. Honestly, it was worth every penny.”
“Great experience! I bought GA tickets through StubHub and everything went perfectly. The tickets were delivered on time, the barcodes scanned with no issues, and getting into the concert was super easy. I was a little nervous at first, but it ended up being completely smooth. Iād definitely use StubHub again! Thank you for making my Billie Eilish dream come true šš„¹”
“I bought tickets to the Suns/Spurs game in Phoenix, together with a parking pass. The parking pass is described as "Jefferson St. Garage", which presumably is proximate to the arena, since the cost, with fees, was $25.34. Turns out the parking is not in a garage, but in a church parking lot which is over a mile from the arena (the arena entrance is on the far side of the arena facility). There is no address on the parking lot, and there are multiple signs that indicate that parking in the lot is solely for church goers, and others will be towed. Had to drive around the block several times to conclude that the garage must instead by this surface lot. It was a 28 minute walk to the arena entrance. The arena is on first street; the parking lot is on 11th street, so it is 10 blocks from the arena. Outrageous that they would advertise this lot as a parking garage for the arena. I'm sure that the parking garages proximate to the arena are much cheaper than this very remote parking lot. Total scam by StubHub. My ticket experience was also lousy. You receive digital tickets, which were supposed to be delivered no later than 3:00 pm for a 6:00 pm game. When they didn't arrive, I had to navigate their website to figure out how to contact StubHub. I ended up chatting with some bot, which initially indicated that my tickets were for a 2024 game. Spent over 30 minutes trying to reach an actual human. Finally I chatted with someone who indicated that they would either issue a refund or alternate seats. I said a refund wasn't what I wanted, and ultimately received replacement tickets which were relatively comparably, but between the delay in receiving the tickets, searching for the garage, and then a 28 minute walk to the arena, we missed the first quarter of the game.”
“The wait was very long for the tickets to be released, however, once I received the tickets things went smoothly. The times I did contact Stuhub the customer service was impeccable!! The staff I spoke with were most helpful and kind as it was my first time using Stubhub.
Thank you.”
