“StubHub’s FanProtect Guarantee is BS! It is actually just protecting THEM, not the FAN! Tickets purchase 1year in advance for F1 race in Monza, Italy. Day of instant download the link fails. FanProtect guarantee states tickets of Equal or greater value would be substituted or a refund. There was bunch more pairs of tickets on their marketplace but customer service says that they cannot use them as they are not trusted. It’s on their F¥€K’N Marketplace! BS. Full refund of ticket does not cover airfare from USA, Trains and Lodging in Italy. No ability to escalate to any management level for hope of resolution.. Rediculous & BS!”
“Thanks Stub Hub, for the reliability and tickets availability for the perfect night out! The experience was smooth and the tickets arrived earlier than expected. Stub Hub is always good at finding good deals for great experiences. 10/10”
“DO NOT USE THIS APP !!!!!!!
We travelled from Venice Florida to Cleveland visiting with our friends, children, and grandchildren. We planned a Sunday Guardians game with the grandkids. Everyting went well until the day of the game. The parking pass, that came with the tickets, was in a VERY rough part of town. We drove closer to the stadium and paid for parking. I checked the tickets on STUBHUB before I left for the game. No issue. When I tried to access them at lunch, they were "stuck". I contacted customer service. They were no help. At 1:35, for a 1:40 game start time, they finally told me to go to the ticket gate and present my receipt for admission. There was over 100 people in line. DO NOT USE THIS SERVICE!!!!!! They totally ruined our day and somehow thought refunding our money would make it all better. PS They did not refund parking”
“Absolutely horrible customer service. The representatives are difficult to understand, and none of them seem to know what’s going on. I had to call multiple times to try and resolve an issue caused by StubHub’s own system. After their app update, an error appeared on my account that prevented me from selling two tickets. The system incorrectly marked them as sold and then locked the tickets, leaving me with no options.
When I called for help, neither the representative nor the manager could fix the problem — all they did was apologize. To make matters worse, I was told I might be fined for not transferring the tickets, even though their system prevented me from doing so.
Be aware: this platform is unreliable and does not stand behind its users. Save yourself the frustration and avoid StubHub.”
“Ordered tickets for The Weeknd. Feb 2025 to be told I will get my tickets a week before the event. I called several times explaining my tickets had already been claimed and it wasn’t me. Fast forward to August event. I called yet again 4 times on the day of the event to be told they’ll call the seller of the tickets, if I wouldn’t get them that they would fully refund me or find me tickets. 4th call to see where my tickets were, I was told they have been claimed so I cannot get a refund. DO NOT USE THESE GUYS. The event was over 120 days from purchase so my bank couldn’t dispute it.”
“Stubhub is useless platform as they do not give you the access to the ticket/pass before the event date. They can not even contact sellers to release the order. Pathetic organization.”
“After telling StubHub a week and a half before I left for NYC to see Hamilton that there was something not right about the ticket they sold me, they assured me it was good. When I arrived at the theater the ticket scanned invalid. I called and talk to an agent in India. He said he would get me a new ticket, but by the time it got released it was after the show started and it would not allow me to accept the ticket. I demanded a refund, but the agent told me that he couldn’t issue a refund because he had issued a ticket. I lost the money for the ticket, the hotel cost, and plane fare because of StubHub. DO NOT USE THEM!!!!”
“Worst experience ever. Do not buy parking pass on Stubhub because prices are significantly inflated and parking is not guaranteed. They offer zero refunds and the customer service reps condescending. Don't waste your money.”
“Misrepresented my seats purchased for a NeilYoung concert. Paid $715 for seats with a section, row, and seat number. When I got to the concert I was told that my ‘seats’ were general admission. We ended up sitting in 2 rented chairs about 200 feet away from the stage. After contacting customer chat ( twice) the rep stated that my tickets were valid. Neither of the reps I chatted with would answer the question of ‘why would I pay $715 to sit on the lawn when I could have paid $84 (x 2) to sit in the same place. A dishonest bait and switch with no refund other than an anonymous apology. Shoddy, dishonest theft. StubHub will NEVER get a purchase from me again. My advice : STAY AWAY FROM STUBHUB. No offer of refund for the difference in ticket prices or ANY compensation was offered. Again:AVOID PURCHASING TICKETS FROM STUBHUB. THE RISK OF FRAUDULENT PRACTICES IS TOO HIGH!!”
“I purchased tickets for an event that was postponed back on 11/9/25 and they claim it is still postponed and will not refund my money or give me a credit on my account. They have held my money while not providing a service. That sounds like fraud to me.”
“Received the wrong tickets to a concert. Followed their instructions to return thru Ticketmaster. 4 weeks later, many attempts to close this, still under investigation before they issue a refund or the right tickets.
They do not protect their buyers at all. This isaue is with their seller not me.
Caution!”
“It couldn't have been easier! easy purchase/pay and easy ticket retrieval. We love the show and the venue. We will definitely keep our eyes open for other concerts at Ocean Casino Resort! We didn't stay at Ocean because the rooms started at 600.00 a night but we stayed at Ballys, got an ocean front room and walked to the venue from our hotel. 15 minute walk from Ballys. JLA”
