“I have used them many times before. The fees are exorbitant, but it has usually been smooth sailing.
However, they recently sold me invalid tickets for a concert. Customer service were incredibly rude and unhelpful. I will probably need to contest the charges with my credit card.”
“On the way to the event, we were notified our tickets were no longer available. They offered us other tickets which were not comparable to what we had and not even seats that would be together. I told the Stubhub agent on the phone that we did not want the replacement tickets and wanted a full refund. After paying $268.20 for the original tickets, I received a $30 refund and was told I would be getting nothing else.”
“On the day of my concert, StubHub moved my ticket delivery time from 17:30 to 20:30 (the actual concert start time, even though the doors were open at 18:30), breaking your promise of delivery at least 3 hours before the event. This caused unnecessary stress and forced me to spend time and money calling US customer support, ultimately receiving tickets only 1.5 hours before the show. Prioritising seller convenience over buyer protection is unacceptable when customers rely on your delivery guarantees.”
“NEVER USING STUBHUB AGAIN - I am very sorry that I used StubHub. 1st time for me. Overpaid on the game tickets and more importantly, overpaid for parking pass on a parking lot at a Rockies game that is hard to find or is non-existent. I did get confirmation that I bought a pass but didn't get the address until 2 days AFTER the game was over. I paid $18 for a close spot day of game as compared to $47 for a parking lot that may or may not exist. SH declined refund even though I did not get the info until 2 days post game. SAVE YOUR MONEY AND RUN AWAY”
“The Logebox seats at Petco Park were fantastic. Great view, great service.
It was a friends birthday so I took her and 3 of her friends and they loved it.
The tickets were easy to find on Stub Hub. Delivered right away at the cost that was advertised.”
“We purchased tickets to an event in Nashville and never received them so we had to purchase another set of tickets (went through Ticketmaster and got them immediately). Stubhub refuses to investigate and refund us.”
“This is the second time, I will not buy from them again. I can’t attend the event can’t sale tickets or transfer tickets cause they won’t deliver until 2 hours from event time. They want you to resale through them so they can add more fees for next buyer.”
“I wish I could give 0 stars event is tomorrow and I have been fighting with them for 7 months about not receiving my ticket! I will never use them again!!”
