“Sold my tickets with the direction of Stubhub and they are claiming I didn’t fulfill the sale although I provided proof of sale. Very disappointing as I am not out money.”
“Stub hub is HORRIBLE. Never EVER buy tickets from them. they are secondary sellers and promise tickets that they don’t even own. I ordered 2 floor seats for Adam Sandler and they sent me tickets in the furthest section 110 all the way at the top saying they’re the same price ($250) as our floor seats. They wouldn’t give me similar tickets to the ones I purchased and said it would take 8 business days to get me my money back. The concert is in 4 days. They wouldn’t offer me even a discount on the tickets they sent me. How are floor seats and seats up in the nose bleed section both $250 a piece? They also had the same tickets still for sale on their website, for around the same price and said they don’t own those tickets so they can’t give me those. MAKES NO SENSE. I ordered better seats through ticket master for the same price. Hopefully stub hub gives me my money back ASAP. NEVER USE STUB HUB!”
“I paid for my tickets two months before the show, and it was less than 24 hours before that show that they would tell me what seats I was in. Also, I way overpaid. Tickets were still available from the venue and were substantially less than what I paid. I guess that is my fault for assuming Stubhub would have as good or better pricing for a concert. I will never use them again.”
“Not even one star worthy. Scammed for tickets that didn’t exist. Charged $100 service fee. Received down graded seats by $250 and they refused to partially refund to the cheap seats. Never using StubHub again. Price gouging scammers.”
“I will never use StubHub again, and I strongly recommend others avoid them.
I bought a legit ticket through StubHub and drove nearly 3 hours to see a show. When I got to the venue, the ticket wouldn’t transfer to the official app, and the venue refused to let me in. StubHub’s so-called “FanProtect Guarantee” meant absolutely nothing — I was left outside the venue after wasting hours of driving, gas money, and the entire price of the ticket.
The worst part? StubHub provided no real-time support to actually fix the issue when it mattered most. What good is a “guarantee” if you only find out it’s worthless after you’ve already missed the show?
StubHub is unreliable, their system is broken, and their customer service is useless when you need them most. If you care about actually getting into the event you paid for, don’t trust StubHub. Buy directly from the venue or not at all.”
“Bought six tickets to Les Miscabout two months ahead. New to StubHub and when offered parking I bought it as well. Tickets were not delivered immediately as it is clear that actual tickets are not delivered until all seats in row are sold. Ended up at extreme outside edge of row. Tickets were finally delivered on Ticketmaster about a week before the event. StubHub also offered parking which I bought for $27 plus a $9 service fee. The lot was a half mile away! Parking was available across the street for $15 at the time of the event. StubHub is a terrible rip off.”
“Absolutely terrible. They sold my tickets out from under me and couldn’t give me new tickets because they were sold out. Will not be using stub hub again.”
