“Buyer beware.
StubHub is not bad when it "works" but a nightmare that can cost you thousands out of pocket and a horrible experience the same day you're supposed to be having a good time. There’s a chance you will be left stranded in front of your venue either having to buy other tickets or just not be able to attend. They are a ticket reseller that do not actually possess the tickets. They will tell you that your purchase is "protected" but you better make sure you keep screenshots of all your chats when you are trying to resolve an issue of your tickets not being delivered. If you don’t get the issue resolved by the time the event has passed, they will use that as their mantra for not honoring their “guarantee”. I used StubHub a few times before the event on September 13th with so-so experience, but I’ve learned my very expensive lesson and will never use them again.
Experience:
I purchased tickets for a football game a month prior to the event. I received an email saying I am “guaranteed”, and that you may not get your tickets until the day of the event but “don’t worry, you’re protected”.
Never received the promised email and early the morning of the event (around 6 am), I asked StubHub to retransfer the tickets. I received an email from StubHub at 9:55 am saying that the seller had retransferred the tickets and to look for an email from the seller.
When I didn’t receive anything, yet again, I started using their chat function at about 10:15 am. BTW, good luck finding a phone number to call and speak with an actual person. Their chat requires you to use a virtual assistant first before finally getting to a “live agent”.
Chat experience: I’m presuming my chat kept disconnecting because of the volume since my phone had full bars and I was sitting in front of the entrance watching people go in while I typed away on my phone. Be careful when chatting and take screenshots. I was informed the day after, when I was finally able to stay connected with “someone”, that there was no record of my attempting to get assistance.
StubHub will also use this as their mantra and continually say that they would love to help you but since the event has passed and there is “no record” of issues reported prior to the event for your order, there is nothing they can do.
Now, I’m having to dispute the charge with my CC company because I never received the goods or services I paid for.”
“Sold me Brian Adams tickets in Canada, in Kamloops for 282 bucks charged my credit card in American funds , want my money back , fraud ! Great concert but tickets were 282.64 then grabbed 401.22 on my card. Beware of stubhub selling in canadian and charging USD ! Shame on ya !”
“Stubhub scammedme and the tickets were not as advertised. Customer service refused to assist to rectify the situation. This is the first and last time I ever buy from Stubhub”
“Everything!! I bought tickets for a concert scheduled to be performed on Sunday, June 02/2024 at the Ridgefield Playhouse. Upon arriving at the venue, there was a sign stating "Due to unforeseen legal circumstances, our performance with The Guess Who has been cancelled." Upon learning of this, I immediately called StubHub explaining the situation and requested a refund. For over a year now, I have been gaslighted being told that the concert is not cancelled but is postponed. This is a total lie! StubHub failed to contact the venue to confirm that the concert indeed was cancelled. I am constantly being told that my refund request is being escalated with no results. I cannot speak to anyone on that committee to redress the issue. Anyone that I speak to at StubHub just stalls me and are incapable to getting me my refund. It's easy to see why StubHub has such a terrible reputation and that they are not sanctioned by the Better Business Bureau as they have received many complaints. The general impression from others is that StubHub is a fraud, irreputable and just a plain ripoff. I am spreading the word for anyone looking for tickets to avoid StubHub like the plague. If I could, I would give less than one star.”
“I was able to find and purchase great seats for my favorite singer/sogwriter just three days before the concert. They were listed as e-tickets to be made available prior to the concert, and I was a bit concerned that I might be waiting on pins and needles until just a few hours before the concert and have little time to deal with any problem.
But the thickets became available just a couple hours later on the day of my purchase, and loading them onto the ticketmaster app on my phone was smooth and easy. The technology compatibility/integration between ticketmaster and stubhub was better than I expected.”
“Well, I was sweating a bit when tickets didn't arrive until the day before, but I understand why now. The tickets were much more sophisticated than in the past likely to prevent fraud. But once I got them everything went flawlessly. The seats were excellent and parking more than convenient. I will definitely use Stub Hub in the future.”
“Perfect way to get my tickets, easy enough, got my tickets on my mail next day after my purchase, got in the event with my QR code, no issues. Highly recommended.”
“Intentionally misleading posted red NOT chili peppers group tickets under red HOT chili peppers group alerts, it's a scam, a fraud, intentional misleading, I can not believe Stubhub would engage in such unlawful practices, would not refund me money for the tickets, this band is a fraud!”
“It was nerve-wracking having to wait the day of the concert for the tickets and there wasn't a way to transfer them (at least not that I saw). But the tickets came and I had a great time :)”
“Date of event is 09/14/25. I ordered a parking space ticket worth $78+. Waited for the ticket until the event. Tried to get it a week before, but no luck. I chat 3x morning of 09/14 with an agent, but the transfer did not arrive. I ended up buying another parking space in the area for $22. Until now, 09/18/25, still waiting for my refund of which they promised. Very stressful just for a parking space. Attached is a different parking company.”
“Myself and friends went to Vegas for the Canelo Crawford fight. It was always the plan to get tickets the night of the fight, it’s something I’ve done through another company and worked out well. I paid for 6 tickets and we all travelled to the stadium after 20 minutes of the tickets not coming through email I went to online chat, it was a “30 minute” wait which turned out to be an hour! So we had already missed some of the prelims. We would still catch the main and co main event. However after refreshing my Email account over 100 times my tickets still never game through! £1334.11 had left my account still no tickets, I finally get through to support, “sorry sir your seller doesn’t have the tickets” wtf! I’ve just spent all that money and have no tickets. Ok refund my money. Yes sir we can do that for you after an investigation, it will take 10 working days! So 6 of us all dressed up ready for the fight and we couldn’t attend because someone was allowed to sell us the tickets they didn’t have. The waste of time and money from this! As you can imagine what I want to say about stubhub wouldn’t be allowed, so in nice terms you’re an absolute disgrace! I’ll actively look to warn as many as people as possible to avoid your company. Thankfully your company is now tradeable NYSE, I hope your company gets shorted into oblivion!!!”
“I gave three stars because my car got broken into. At the lot that I purchased a ticket from StubHub. But my experience with StubHub its self was easy and very informative. But they should try and help make sure that theses lots are secured properly with adequate security. Before offering tickets to said lots.”
