“I inadvertently transferred my tickets to an incorrect address and didn't realize it until 2 hours before the show. I was in a panic, but I contacted a Stubhub rep by phone and he walked me through the crisis. Because it was so close to the concern, he provided a recommendation to successfully ensure the "lost" tickets made it to the right people.”
“It was very easy to purchase tickets from stub hub. I did have a few issues with installing axs app. Now that I have the app installed I will use stub hub more often. The seats we were able to purchase at a late date were very good.”
“I had great difficulty obtaining my tickets. I was forwarded to the app AXS, but was unable to download my tickets. It was quite stressful. However, customer service was so diligent in spending the time with me to ensure that the situation was remedied. Although, it was 30 minutes until the show began, customer service really went above and beyond to ensure that I was satisfied. Anything less would have caused me to miss the show. Customer service was great!”
“I purchased tickets for the November Bonnie Raitt concert in Milwaukee. I purchased them in July, thinking I was set. The day of the concert I had not received my tickets. I received a link stating my tickets were no longer available. They gave them to somebody else.”
“You're supposed to buy tickets directly from them yet it is always from a 3rd party seller. How?! That's the scam from many companies not just Stub Hub. Unfortunately in my case, after utilizing tickets bought I will not be purchasing anymore from them. Ticket cost $90 on their site. When received the tickets it shows original cost is $40. It's insane this companies are allowed to dot his.”
“I travelled from Athens to London for Arsenal–Bayern and StubHub sold me INVALID tickets.
We were denied entry at Emirates Stadium.
I filed the claim as soon as I returned home, yet StubHub refused the refund due to a “deadline” and now they’ve ignored my escalation for 3 days.
€3,109 lost + flights + hotel.
This is unacceptable.”
