“The show was really good but parking was a bit difficult when not having the ticket until 30 minutes after showing up to the event. Had to end up paying for other parking space”
“Pulled right up to the venue, drove in within just a minute or two. Several lot attendants all very helpful. Allowed me to back in. Parking spot less than 100 yards from gate! As a disabled veteran this was greatly appreciated. Great venue!”
“I purchased three tickets for The Wiggles. When I purchased these tickets, there were originally two shows for the one and only day they are in town. I chose the 11pm showing, purchased the tickets and, received an email verifying my purchase. The email showed 11pm. All was well, we were very excited! I, then, needed to download the Ticketmaster app on my phone, moved the tickets. I followed every instruction. When I was finished, I noticed that my tickets now said 6pm! My heart sunk. I was so confused as to what went wrong. We organized care for our baby, rearranged our schedules etc. all to accommodate the 11pm showing. I fully understand that times are subject to change. I understand that showings get canceled. My issue is that Stub Hub clearly doesn't do a very good job at updating this information, or contacting you with an email to inform you of this massive change! I called Ticketmaster in a panic, the lady was friendly, but again, only saw one show instead of two and that my tickets are for the 6pm show. She didn't see any other times. The Wiggles had made a change to their tour. Fair! We are just happy we get to see them. I had to quickly figure out everything all over again to make this work now for a much later show. Today, the day of the show, I'm receiving emails from StubHub that STILL lists my tickets as 11pm! Incredibly annoying. Not updating your information for customers who are paying a good chunk of money to see concerts, is completely unacceptable! One star for a major flaw in your booking system, poor customer service, and overall lack of care. Fix this issue for your customers ASAP. It's very annoying, frustrating, and stressful. We will not be using, or recommending Stubhub in the future.”
“I too paid for a parking pass which was represented by the StubHub website as at the event location. The parking was in fact miles away from the event location. Why would I pay a premium to park so far away? Customer service's only response was to put the parking pass up for sale again (i.e., seeing if there was another unwary purchaser to go for the bait and switch). Will never use StubHub again.”
“StubHub is a joke..I bought tickets for Metallica,suicidal tendencies and pantera at Bank of America stadium in Charlotte..could not load my tickets with the link that was sent to me,tickets could not be found at the venue site with order number,e-mail or phone number.called stubhub and was informed that I get no refund and there is nothing they can do for my situation.ALSO could not park in area we payed for because it was blocked off….WE WILL NEVER USE STUBHUB AGAIN”
“I just had one of the worst buying experiences of my life on StubHub—and I wouldn’t wish it on anyone. I was excited to grab Bruno Mars tickets and clicked on what was labeled an “Amazing Deal” for $292 per ticket. What wasn’t obvious? The $67 per ticket in hidden fees that didn’t show up until the very last screen, after I entered my info and was on a countdown timer to complete the purchase.
By the time I saw the full price—over $700 total—I was too far in, emotionally committed, and under pressure to finish before time ran out. That’s not excitement, that’s manipulation. This is a textbook bait-and-switch tactic dressed up in bright colors and fake urgency.
I called StubHub within minutes of realizing the mistake, only to be told: “All sales are final.” My only option? Release the tickets back to StubHub to resell them on my behalf, with no guarantee I’ll ever see my money again. American Express couldn’t help either—StubHub has made themselves dispute-proof by design.
Their entire platform is built around hiding true costs, tricking buyers into impulsive decisions, and avoiding accountability. It might be legal, but it’s borderline criminal in how it treats customers.
If you value transparency, fairness, or your money, stay far away from StubHub. I’ve learned my lesson the hard way—and this company will never get another dollar from me.”
“The view that was shown was accurate and it was easy to purchase. There was some confusion getting the tickets to another platform. There were two options given on StubHub to transfer the tickets, Ticket Master or the Rogers ticket app. It eventually showed up on the Rogers ticket at, but it took some time.”
“I purchased a parking pass from this company, after purchasing tickets to my event from them. Once I received my parking pass (which was a $15 ticket, and I was charged 60), the parking was a hour and twenty minute walk from the event. Stubhub stated for two weeks that they would get me the correct parking pass, just to blame the fault on me the day of the event. I never received the tickets that was promised to me, but I did receive a I'm sorry from the representative that I was talking to.”
“I was supposed to get a vip experience with gwar but people at the venue chased me out of the area I was told to wait in so I did not get what I paid for. It was a waste of money. The rest of the show was good.”
