“The view posted on the website did not come close to the view from the seats. It appears the sellers zoomed in on the view before posting. Beware of this before purchasing. We were much further from the field then the pictures indicated.”
“Fue una buena experiencia al momento de adquirir mis entradas al concierto de Maná, las misma fueron enviadas con suficiente tiempo para asistir al concierto sin demoraA”
“I bought tickets and a parking pass on the StubHub app to a major cfb game a week in advance. The parking pass was not sent to me until 4 mins before kick off, making it useless. Stubhub refused refund because I did not step out of the stadium and contact them during the game. They fall back on their “policies and conditions” to deny the refund. They stole my money and the chat agent was very good at copying and pasting her cold replies. They are no better than scammers.”
“I had an issue retrieving my concert tickets as they wouldn’t populate on my cell phone on the day of the concert. I was a bit frazzled but was in great hands with customer service. They walked me through the process and ‘wa’la, there were my tickets!’ Thank you StubHub team!”
“I've used stub hub many times no issues, last week I arrived at concert and could not find my tickets, I had emails confirming and receipts, the next day they even emailed me asking how it was. I went to the box office for help they looked it up the order number, my email, my name-nothing, no worries you can buy 2 more and get a refund tomorrow-I did buy 2 more I was not missing the concert. I contacted stub hub next day via chat spoke to 2 people they could not find my tickets and informed me they would send up for investigation. I did not hear nothing back so I contacted then again today via chat and he immediately found them by the order number. he told me its because I paid for them as a guest 1. no I did not (I'm always logged in. 2. he could not explain why no one before him could see that and or why no one looked. so I called- that person informed me that since I did not file the day of the concert they wont refund (remember this is the 5th person and 5 days after the concert and the 1st time Ive heard this one) I spent the next 9 minutes demanding a supervisor then sat on hold almost 40 waiting ( at this point I don't care about the money, I cant stand thief's and this sounds like a really cool scam , I mean look they got me for 4 tickets). supervisor comes on the phone and reiterates that I was a guest and its too late- so how do I know I'm a guest he tells me I should read my emails (ummm yeah you mean the 28 you have sent me since I purchased the tickets I did not get) no he wants me to read "the 1st one, it tells me I'm a guest" so I read it to him and ask him where it says I'm a guest, he says right there the email says it ummm nope read it to him over and over -asking every time - so he says it tells me right under view order -It says "View your order Use your access code to view your order: QZTTT Keep your access code handy – you'll need it every time you view your order." I don't see guest there so he says no you have to click on the button and that's where you will find it =so he had me looking for an invisible word and the the idiot because I could not find it. It don't make since to me that I was logged in when I bought them and was still logged in when I arrived at the concert but somehow logged out when I paid -so I personally this this is a scam - all 3 in todays conversation found them by the order number, when I called I had to input the last 4 of the order number and as soon as I did the automated system call me by name (but yeah I'm a guest) I disputed the charge on my credit card and deactivated my acct, BEWARE! That 100% pledge means nothing when they hide your tickets”
“Sold me section 2 tickets and received section 209. Forwarded to my wife and she didn’t know the section but called me when at the event. I called stub hub and pretty much after an hour and forty minutes can’t do anything since the tickets weee used. Offered me a little 25% voucher to buy more tickets from them. Yeah not going to do that. Will not ever use this company plus their fees are stupid ridiculous.”
“Kept me well informed while waiting for my tickets to be sent via email as I ordered them only 5 days before the concert!!! Great service! Thank You!”
“We wasted 50.00 dollars on parking passes. The lot was naerly three miles from the stadium through a lousy part of Tulsa. We wound up parking in a lot across the street from the stadium for 20 twenty dollars.”
“It was easy to order. Tickets sent right to my phone. Communication from Stub Hub if I required anything additional such as parking to my venue. The only downside for me as I do not order many things, I did not realize that StubHub was American therefore I paid in US funds rather than CAD therefore my tickets were quite a bit more.
But the Blue Jays won their game so everything worked out!”
“My purchase experience was first rate. Easy and convenient to find the right price and seating. I was disappointed that I could not download my tickets to my Apple Wallet. I had to use two different emails with tickets attached to access The Sphere. Made me nervous until we were at the venue and were admitted with no issue.”
