“Listed tickets, then as event got closer created another listing and deleted the first. I sold the tickets. then I got an email stating I sold the tickets again. When I informed them that I had already sold and transferred the tickets they charged me for not being able to fulfill the second order. Not only did they charge me the ticket price for each ticket $176 x 4 but i still have not received the payment from the original sale.”
“I was trying to get details about the seating for a concert because I wanted to get tickets for my friend and myself because she is disabled. I called and the guy was explaining the seating and the ones I wanted were available only as a promotional purchase. He had me go get some prepaid cards which was shady but I really wanted the tickets so I followed his instructions. After almost two hours and $650 of prepaid cards he said he made a mistake and I had to be transferred to a supervisor(Benjamin Mathai). He apologized but I’d have to get another card for $450 (this was the same tickets discounted for my trouble) or I wouldn’t get my $650 back. I was in tears. I thought I was a victim of a scam. He said the original guy would most likely be fired because he didn’t understand the promotion. I ended up just giving up and hanging up on him. I have never been so frustrated trying to find tickets to a concert. There is way more crud I had to go through but I’m exhausted from this experience and sooo done. I will never use Stubhub again!”
“Purchased the tickets 2 days prior and 2 hours before game time they cancelled my tickets and replaced them with worst seats. They called me to advise me of this matter and I chose for a refund and they took it upon themselves to provide me with the worst seats in the stadium for the full price. DO NOT purchase anything from StubHub they’re a scam!!!”
“Purchased the tickets 2 days prior and 2 hours before game time they cancelled my tickets and replaced them with worst seats. They called me to advise me of this matter and I chose for a refund and they took it upon themselves to provide me with the worst seats in the stadium for the full price. DO NOT purchase anything from StubHub they’re a scam!!!”
“Happy with my purchase. Would have liked to receive the parking pass a bit earlier. I was getting nervous because I got a notice that said it would arrive only 4 days before the event. It did come a week before but I was still nervous. Would have liked it 2 weeks before event.”
“NO- Purchased the most expensive parking pass- for a concert- the venue parking pass was completely invalid- you parked where ever they directed- it was first come first serve. Would not give me money back on a completely fraudulent purchase on something that I wasn't even available.
There 100% Guarantee is not at all. They pride themselves on customer service and they have none.”
“Tickets for the event were all good. The Parking option through ParkWhiz was horrible. We paid $30 in advance for reserved parking. Upon arrival, the lot is 5 MILES from the venue. Fortunately public transportation was nearby. $5/person for the four of us, and we arrived at the venue 45 minutes late. Concert and ticketing was great. After, a long wait and crowded train back to the parking lot (another $20 for the four people). Much hassle using the QR code that was provided by ParkWhiz. I asked the attendant what the normal rate would be for the evening: only $6!!! I got ripped off by ParkWhiz. I would never recommend ParkWhiz to anyone.”
“Very bad experience with Stubhub. 8 hours before game I still had no tickets. Chat and called them many times to be said I had to wait as far as 1h before event!!! Tailgate is finished at that point. Was offered replacement tickets that never arrived. Missed the football game. Never buy tickets with delivery from buying date to event day. Just buy when it says immediate delivery. Their Fan Protect Guarantee is good only for refund. Will hesitate a lot to buy again on Stubhub!”
