“I purchased last-minute tickets to the Wiz Khalifa and Sean Paul concert. They were at a great price! And I was kind of surprised at the seating and the VIP features that I received at Ruoff. It was simple. I’m reading some pretty bad reviews but nothing bad happened here.”
“I got my tickets in time.
Its frustrating with such a upcharge in feels! What was approximately $50/ ea tickets for 2 days for 2 people after parking & everything was well over $400! And when I purchased parking passes, the pass didnt show up until the day of! Talk about nervous!”
“Tried buying tickets 4 times, they told me there was a problem with authorisation from my bank. 3rd time i tried to buy tickets i bought it with a bank representator on the phone they told me theres nothing wrong. Stubhub declined transaction 3 times telling me its my bank and their system and that theres nothing they can do. First try on vivid seats with same card went through and got my tickets 5mins later. Stubhub is unreliable and customer service is useless.”
“Do not buy tickets thru stubhub! I had an event cancel, 6 months later they won’t refund the tickets. A complete scam. They told me I had to get confirmation myself instead of them putting in any effort. If the promoter doesn't post as canceled you are screwed!”
“Purchase tickets with a confirmation at 815am for a performance today at 730pm
. Received notification that the tickets would be available or at 430pm. Contacted customer service multiple times and was informed at 650pm tickets were not available. Hideous customer service experience! Do not use StubHub!”
“Purchased 2 seats to an upcoming concert. Stubhub added charged me for insurance and an $85 parking pass to my CC. Neither was authorized. I then spent over ah hour on the phone with 2 separate CS reps. (obviously off-shore) and no refund yet. If not reversed, i'll be reporting and challenging the extra charges. won't be using their platform EVER again.”
“Order ticket form Stubhub in June for an event that was taking place in August. The description on the ticket did not match the description of the tickets on the website. Contacted Stubhub customer support to confirm I received the correct tickets. StubHub requested a screen shot of the tickets and forwarded it to StubHub escalation team. StubHub escalation team confirmed the tickets were not correct. StubHub sent information on how to return the tickets. SubHub picked up the tickets and has not provide replacement tickets or a refunded.”
“It was easy to buy tickets last minute for good sports. Tickets started to be seen 2 days before the concert but during my wait (8 month) I regularly got emails that told me not to worry and that my purchase is covered by some insurance that guarantees getting tickets eventually.”
“Bought a parking pass to a Yankee stadium, which was listed as such. When we got to the parking lot address listed on pass, we realized it was far from stadium. We ended up being late to the game. When contacted customer service, they said they realize we received different parking than what we reserved, however we had to report this within 2 hours to get refund. They offered 25% voucher instead. Parking they sent us to was very far, and cost about $5, vs $40 we paid.”
