“Nothing really.
I wish the type of parking was more clearly stated. Also, the price was $13, but at checkout I had to pay $19. Advertise the total price so as to not mislead the customer. Be more transparent about which levels and spaces are to be used on the day in question.”
“Overall, the experience was great in the end. Not having been on StubHub for a while, actually getting the tickets was iffy for a while. While I would have loved them to send me the tickets to my email so I could then load it to my wallet. I had to download the app and work with it for several minutes before I finally got the tickets. I’m reasonably tech savvy, but this would have been a disaster for those who aren’t.”
“Easy to order tickets to the Gargoyls vs Gladiators hockey game! Ordered a parking pass, also! We had a great time celebrating my husband’s birthday!🥳”
“As far as being able to get the ticket and everything the night of the show stubhub did amazing! Only thing that sucked was having to stand at the venue...that wasn't mentioned in orders of tickets anywhere.”
“I purchased tickets and parking pass for an All Time Low concert in San Antonio for 10/26. Parking pass order 627584327. The parking lot attendant said if we get a parking invoice to let them know prepaid parking. I received the paper parking invoice last week and immediately disputed it. The parking lot enforcement just denied my dispute a few minutes ago and is now charging me for parking. I reached out to StubHub a few minutes ago and they refused to help me since I didn’t report this issue with in 30 days of the event. The parking lot enforcement didn’t even print the invoice until 2/12/26. I’m now stuck paying for parking even though I was charged $50 for the parking pass on Stubhub. This will be the last time I ever do business with Stubhub.”
“I requested tickets to the Toyota 4runner parking lot at Ball Arena in Denver and was under the impression I bought Toyota 4runner parking lot tickets only to be told upon arrival at the location that those tickets were not valid for the 4runner parking lot. Use caution with this company not sure how they can advertise tickets that they are not actually selling.”
“Did not disclose on tickets we were in a wheelchair row said we had to go through an entire process to get refunded. We had hours of communications over months and months of recorded calls and then January 11th they said it would take about a month before I could be refunded and now in March they are refusing the refund. They broke their disclosure policy and fan protection guarantee in addition to breaking their word on being refunded across multiple employees over multiple months- which were recorded because I had heard from other duped customers you need to save everything as this company frequently screws their customers. Buyer beware. My husband’s company was also screwed on NHL tickets last year come to find out (because they never transferred them) so the game was missed. Had I known that, I would never have used them. This is a pattern with this company.”
