“I too paid for a parking pass which was represented by the StubHub website as at the event location. The parking was in fact miles away from the event location. Why would I pay a premium to park so far away? Customer service's only response was to put the parking pass up for sale again (i.e., seeing if there was another unwary purchaser to go for the bait and switch). Will never use StubHub again.”
“StubHub is a joke..I bought tickets for Metallica,suicidal tendencies and pantera at Bank of America stadium in Charlotte..could not load my tickets with the link that was sent to me,tickets could not be found at the venue site with order number,e-mail or phone number.called stubhub and was informed that I get no refund and there is nothing they can do for my situation.ALSO could not park in area we payed for because it was blocked off….WE WILL NEVER USE STUBHUB AGAIN”
“I just had one of the worst buying experiences of my life on StubHub—and I wouldn’t wish it on anyone. I was excited to grab Bruno Mars tickets and clicked on what was labeled an “Amazing Deal” for $292 per ticket. What wasn’t obvious? The $67 per ticket in hidden fees that didn’t show up until the very last screen, after I entered my info and was on a countdown timer to complete the purchase.
By the time I saw the full price—over $700 total—I was too far in, emotionally committed, and under pressure to finish before time ran out. That’s not excitement, that’s manipulation. This is a textbook bait-and-switch tactic dressed up in bright colors and fake urgency.
I called StubHub within minutes of realizing the mistake, only to be told: “All sales are final.” My only option? Release the tickets back to StubHub to resell them on my behalf, with no guarantee I’ll ever see my money again. American Express couldn’t help either—StubHub has made themselves dispute-proof by design.
Their entire platform is built around hiding true costs, tricking buyers into impulsive decisions, and avoiding accountability. It might be legal, but it’s borderline criminal in how it treats customers.
If you value transparency, fairness, or your money, stay far away from StubHub. I’ve learned my lesson the hard way—and this company will never get another dollar from me.”
“The view that was shown was accurate and it was easy to purchase. There was some confusion getting the tickets to another platform. There were two options given on StubHub to transfer the tickets, Ticket Master or the Rogers ticket app. It eventually showed up on the Rogers ticket at, but it took some time.”
“I purchased a parking pass from this company, after purchasing tickets to my event from them. Once I received my parking pass (which was a $15 ticket, and I was charged 60), the parking was a hour and twenty minute walk from the event. Stubhub stated for two weeks that they would get me the correct parking pass, just to blame the fault on me the day of the event. I never received the tickets that was promised to me, but I did receive a I'm sorry from the representative that I was talking to.”
“I was supposed to get a vip experience with gwar but people at the venue chased me out of the area I was told to wait in so I did not get what I paid for. It was a waste of money. The rest of the show was good.”
“The ease of getting my tickets was a welcomed surprise. I usually have issues with other platforms. Also the guarantee of tickets so I'm protected from getting scammed is the main reason I will return to StubHub.”
“I will never buy tickets from them again! I purchased 2 tickets to a WNBA game in Atlanta in March 2025. I never received the tickets. Each time they sent a link, it said no tickets. This went on for 2 months ! I was assured that I would get either my original tickets or replacement tickets under their fan guarantee. The day of the game, still no tickets and they send a link after I called them with 45 minutes before the game, tickets were sold out! Which I knew they would be! I called them every week for 2 months, no tickets! This was a graduation gift for my granddaughter! Thanks StubHub for disappointing her!”
