“Horrible experience, they were supposed to deliver my tickets the day of the concert by 2 pm , never happened, called as I am on my way to the event, they said the seller didn’t respond to the status request, they offed me alternative tickets as I accepted they cancelled my tickets all together and said the seats were sold and no longer available. The issued a refund and I told them I was on the way to the concert 2 hours away and I just needed tickets . They said that because it was (at that point) less than 2 hours for the event they could issue me new tickets!!!! I ended up getting the tickets on Ticketmaster and got the tickets just right before the event ! Never again!”
“Bought tix in April for a July concert. 10 days before the show, received an email saying the seller wanted to move my seats. I OK'd. However, since these were paper tix, I asked to get them immediately. Two days before the concert, I called StubHub to ask where my tix were. First three people were less than useless. "We understand your concern." Fourth person ultimately purchased tickets for me from Ticketmaster. (You read that correctly.) Turns out the so-called Stubhub seller had disappeared. Stubhub marked up my overall cost by approx. $200 to provide horrendous service.”
“I purchased two tickets to the MLB All-Star game to be played in Arlington, Texas on July 16, 2024. After spending over $800.00 per ticket AND paying StubHub $585.92 in fees, StubHub could NOT even get the ticket order right. The ticket order states that I have seats in section 318, row 12, seats 12 and 13. The tickets say that I have seats in section 318, row 11, seats 12 and 13. I have looked for ways to contact StubHub to resolve the discrepancy. I have not found a way to contact StubHub customer service . The customer service is absolutely and completely unavailable. I will NEVER use StubHub again.”
“Stubhub hasta el nombre es malo , deberia llamarse Stolehub , la unica pagina que revende tus tickets y despues te lo cobra a vos y al nuevo comprador ! Su plataforma está diseñada para estafar a la gente !”
“Will never use stub hub again. Purchased Taylor Swift tickets in Zurich Switzerland- never received the tickets on the date we were told. Now 2 days before the concert no tickets. I did not know Stub Hub is third party - terrible!!”
“Stub hub sucks. I will NEVER use them again. I didn't get my bar code for my tickets to a show until after it had started. I wasn't able to get in with them since we had left because I couldn't get in the concert. Now I got another tickets with them for another show and I have the receipt but nothing shows in my stub hub account. MAKE sure you get your bar codes before the day of the show. Then they send you like 10 review emails if you call them to complain.”
“Terrible experience! I purchased tickets for the Jodeci concert in Vegas July 6th, 2024 at House of Blues. I selected Balcony level seats and went through all the steps online. Once I received the confirmation I noticed different tickets were sent for General Admission standing room only. I contacted customer service and was given a bunch of excuses like the venue may have changed the tickets or the seller could've changed them at the last minute. I was told to send verification of my purchase and I would receive comparable tickets in the same section or at least Seated tickets. Over the course of 5 days I spoke to customer service to see the status of the request and they kept giving me the runaround. Finally today, the morning of the show they messaged me and provided the link to choose alternative tickets that are the same exact ones that were wrong in the first place! I again explained I am unable to stand due to medical reasons and they offered no solution.”
“Absolutely terrible service , they said my listing was up but they took it down 2 hours before the event ... Not letting me know anything of my status or I could have made the event ... Never let me know if it was getting viewed to adjust ... Didn't tell me a single thing ... Took my 240$ gladly and left me in the dust ... I've since deleted my account and writing every review out there to relay to the community about this horrible ticket hub. If there was negative stars they should get it”
“The absolute worst customer service I have ever dealt with in my life! They sold me the wrong tickets that they advertised on their app and they claim to offer a “fan protect” service which is very much a lie. I would highly recommend to never use this company!”
“Clicked on link for ticket I wanted. Went through the purchase info and bought ticket. They sold me a ticket for a show on a different night, never even looked at this one before and they won’t let me return it and only give me 3 hours to sell it by the time I “receive my ticket”. Very displeased. They are thieves through and through”
“Wish I could give negative stars. Fishy company , they cancelled the ticket and refund took approx 5 months and that too I asked credit card company to fight for me . Glad they did.”
“StubHub sold my tickets but never paid me for them. When I contacted them about it they are asking to work the event organizers and provide them data stating how many time someone have scanned my ticket's.
Horrible company. Save yourself that time and trouble and do not use StubHub.”
“Got scammed for tickets and StubHub refused to refund. This company does not care about customers at all. Dishonest organization that actually encourages scammers.”
“Appalling design of a "service" - they sell illegal tickets - tickets that are not allowed for resale and then they don't have a dispute or complaint process.
The service agent tried her utmost to be helpful and explain / defend an absolute mess of a system that she did not invent.
Stubhub is just a broken system to be avoided at all time as it will lead to disappointment for everyone.”
“Stub hub is an entire scam. Do Not BUY ANYTHING from them! That’s my best advice. They take your money and don’t deliver the goods. You risk your money being taken and there is nothing you can do. The dispute process is painful because they do respond so you’ll be screwed.”
“I had an awful experience with stubhub. I ordered tickets the same day as the event so I went through stubhub as I thought they were a reputable company. I was informed my tickets were transferred, however needed to be retrieved through a third party app called “AXS”. Stubhub also stated in their email that AXS would email me with directions on how to retrieve the tickets. They did not email me though. I then attempted to set this account up myself but I never received the tickets. I attempted to navigate stubhub for help but there was no direction as to how to proceed. Stubhub informed me the tickets would be sent to me within 30 minutes of the event but they never came. Despite my several attempts to retrieve them by the time of the event, I never received them so I had to purchase tickets at the event. I then called stub hub the next day to tell them I never received my tickets and that I would like a refund. They insisted that this was my fault as I should have known to call them before the event and not afterwards. I went through every email with the representative trying to locate that information and it simply wasn’t there. They refused to refund me for the tickets because the seller was already paid. Paid for the tickets I never received. Therefore, for any same day event, do not go through stubhub as they will not compensate you if the tickets are never actually sent to you.”
