“I had a very bad experience buying on this website. I hit back to look for a better seats and the transaction went through. They charged me 800 dollars without my authorization and they don’t want to refund me. So I have to assume the cost of the errors of their website.”
“I Won My Claim !!! For those who are treated horribly like I was using Stubhub do not give up !! You must file a claim but you need to back your claim up with proof through emails. Stubhub will lie by giving emails of what they consider proof to get the banks to show favor to them, not you. In my case I didn't get my event tickets but they did send "parking tickets". They submitted parking tickets as proof they sent me tickets. Thankfully I stayed on top of this and I explained to my bank that those tickets are not event tickets. I won ! I WON! And let me tell you it was not easy. Stay focused , stay calm, and show proof for your claim people. Stubhubs reviews are absolutely horrible.”
“I paid a ton of money for front row seats and when I got my tickets they were in the middle of the theater. Seats that you could buy for a couple hundred I paid almost 1500 for. I contacted stubb hub and they assured me they would take care of it and had months and didn’t do anything. I disputed the charge and they lied so it got reversed. They are scammers. Don’t buy from this company.”
“I SOLD A TICKET AND STUB HUB NEVER PAID ME. I PROVIDED PROOF OF TRANSFER. I WAS TOLD FOR 4 MONTHS AND ABOUT 10 PHONE CALLS INTO CUSTOMER SERVICE IT WOULD BE PAID AND TODAY WAS TOLD IT WILL NOT BE PAID. THEY STOLE MY TICKET BECAUSE THE BUYER WAS GIVEN A TICKET THE DAY OF THE EVENT.”
“We had tickets to see Metallica at Lane Stadium, Virginia Tech. The ticket process was okay but the fees you can’t avoid at ridiculous. We also purchased parking passes from them. Parking opened at 1:30. We got our parking passes at 3:30. Terrible service on that and NO communication regarding the lateness of our parking passes.”
“I was not able to get the concert tickets I purchased because the seller did not transfer the tickets in a timely fashion so I was not able to go to the concert. However, StubHub honored its refund policy and gave me the opportunity to choose between a full refund or substitute tickets. The customer service worked with me non-stop to make sure I was happy and well taken care of. I would use Stubhub for future concert tickets. 100% LEGIT COMPANY.”
